Dantaisha Smith
Dallas,TX
Summary
Experienced Front End Manager with over 9 years of expertise in delivering exceptional customer service, training associates, and overseeing register operations. Proficient in stocking, filing, and order fulfillment. Dedicated to creating an engaging and visually appealing in-store environment. Brings a unique analytical approach to problem-solving from a background in microbiology lab work. Commits to fostering strong vendor relationships and implementing effective visual merchandising strategies that consistently contribute to optimized sales and enhanced customer experiences. Currently seeking a career in Phlebotomy to expand skill set and contribute to the healthcare field.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Auditor
ABM
2024.01 - Current
- Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
- Maintained confidentiality, handling sensitive information discreetly throughout all stages of the audit process.
- Ensured compliance with regulatory requirements by performing regular audits and staying up-to-date on industry standards.
- Streamlined audit processes, improving efficiency and reducing time spent on each audit engagement.
Front Desk Receptionist
Puttshack
2023.11 - 2024.01
- Hosted at the front desk of Puttshack
- Provided excellent customer service
- Trained associates
- Closed/opened registers
- Achieved success in training
- Manage guest inquiries and provide accurate information about venue activities and services
- Coordinate and schedule appointments and reservations for customers
- Greet and welcome guests in a friendly and professional manner
- Maintain a neat and organized front desk area to create a welcoming and professional atmosphere for guests
- Maintain a clean and organized front desk area
- Assist in coordinating events and tournaments at the venue
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
Front End Manager
HomeGoods
2023.05 - 2024.01
- Train Associates
- Close/Open Registers
- Provide Excellent Customer Service
- Implement visual merchandising strategies to create an engaging and attractive in-store environment
- Implement visual merchandising strategies to optimize sales and customer experience
- Develop and implement training programs for store associates to enhance product knowledge and customer service skills
- Develop and maintain strong relationships with vendors to ensure timely and accurate delivery of merchandise
Microbiology Lab Technician
Mérieux NutriSciences
2022.10 - 2023.04
- Process Samples
- Storing Samples
- Conducting microbial tests on various samples to ensure compliance with regulatory standards and quality control guidelines
- Maintain a clean and organized laboratory workspace
- Maintaining accurate and detailed records of all testing procedures and results for documentation purposes
- Maintain accurate records of all tests conducted and results obtained
- Preparing culture media and reagents for microbiological testing
- Assisting in the development and implementation of new testing methodologies and procedures to enhance efficiency and accuracy in the laboratory
- Collaborate with cross-functional teams to develop and implement new testing methods and procedures
Pharmacy Technician
Walgreens
2020.10 - 2022.06
- Cashier
- Assist in managing inventory and ordering supplies to ensure smooth workflow in the pharmacy department
- Assisting pharmacists in providing medication and healthcare products to patients
- Provide excellent customer service by assisting patients with their medication needs and answering any questions or concerns they may have
- Providing excellent customer service to pharmacy customers
- Maintain accuracy and security of patient prescription records to ensure compliance with state and federal regulations
- Assist with the documentation and maintenance of patient records, ensuring accuracy and confidentiality
- Collaborate with pharmacists and other healthcare professionals to develop and implement patient care plans
Lab Assistant
Tulane Medical Center
2019.02 - 2020.09
- Maintained cleanliness and organization of the laboratory to ensure a safe and efficient work environment
- Maintain a clean and organized work area to ensure the accuracy and efficiency of specimen processing
- Performed quality control checks on laboratory equipment to ensure accurate and reliable test results
- Ensure compliance with all relevant laboratory safety guidelines and protocols to minimize the risk of accidents and ensure the well-being of all staff members
- Assisted in the training and onboarding of new lab assistants to ensure they are knowledgeable and skilled in all necessary procedures and protocols
- Assist in the development and implementation of new laboratory procedures and protocols to improve efficiency and accuracy in specimen processing and testing
- Assisted in the organization and coordination of department meetings to ensure effective communication and collaboration among lab assistants and other staff members
Certified Nursing Assistant
St. Michael's Medical Center
2018.02 - 2019.09
- Assisted 8 elderly, hospice, dementia patients
- Gave residents meds
- Recorded resident care
- Took vital signs
- Assisted residents with daily routines: feeding, bathing, dressing etc
- Provide emotional support to patients and their families during difficult times
- Provide emotional support and companionship to elderly patients
- Assist in the coordination of care with other healthcare professionals
- Assist in maintaining a clean and organized environment for patients and staff
- Assist in maintaining a clean and safe environment for patients
- Assist in monitoring and documenting patients' fluid intake and output
- Assist in the documentation and reporting of patient progress and any changes in their condition to the healthcare team
Cashier
Footlocker
2017.01 - 2018.06
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Certification in Phlebotomy -
Phlebotomy Training Specialists
Fort Worth, TX02.2024
High School Diploma -
John Ehret High School
Marrero, LA06.2017
Skills
- Audit reporting
- Bookkeeping
- Audit Planning
- Customer Service
- Customer Assistance
- Patience and Empathy
- Work Ethic and Integrity
- Venipuncture
- Order of draw
- Patient Care
- Specimen handling
- Laboratory techniques
- Lab equipment maintenance
- Lab Inventory Management
- Vital signs monitoring
- Bathing Assistance
- Feeding Assistance
- Basic Life Support
- Dressing assistance
- Team Leadership
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Sales Techniques
- Patience and composure
Certification
- CNA
- Certified Phlebotomy Technician
Timeline
Auditor
ABM
2024.01 - Current
Front Desk Receptionist
Puttshack
2023.11 - 2024.01
Front End Manager
HomeGoods
2023.05 - 2024.01
Microbiology Lab Technician
Mérieux NutriSciences
2022.10 - 2023.04
Pharmacy Technician
Walgreens
2020.10 - 2022.06
Lab Assistant
Tulane Medical Center
2019.02 - 2020.09
Certified Nursing Assistant
St. Michael's Medical Center
2018.02 - 2019.09
Cashier
Footlocker
2017.01 - 2018.06
Certification in Phlebotomy -
Phlebotomy Training Specialists
High School Diploma -
John Ehret High School
- CNA
- Certified Phlebotomy Technician
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