Dantaisha Smith
Dallas,TX
Summary
Experienced Front End Manager with over 9 years of expertise in delivering exceptional customer service, training associates, and overseeing register operations. Proficient in stocking, filing, and order fulfillment. Dedicated to creating an engaging and visually appealing in-store environment. Brings a unique analytical approach to problem-solving from a background in microbiology lab work. Commits to fostering strong vendor relationships and implementing effective visual merchandising strategies that consistently contribute to optimized sales and enhanced customer experiences. Currently seeking a career in Phlebotomy to expand skill set and contribute to the healthcare field.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Auditor
ABM
Dallas
01.2024 - Current
- Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
- Maintained confidentiality, handling sensitive information discreetly throughout all stages of the audit process.
- Ensured compliance with regulatory requirements by performing regular audits and staying up-to-date on industry standards.
- Streamlined audit processes, improving efficiency and reducing time spent on each audit engagement.
Front Desk Receptionist
Puttshack
Addison, TX
11.2023 - 01.2024
- Hosted at the front desk of Puttshack
- Provided excellent customer service
- Trained associates
- Closed/opened registers
- Achieved success in training
- Manage guest inquiries and provide accurate information about venue activities and services
- Coordinate and schedule appointments and reservations for customers
- Greet and welcome guests in a friendly and professional manner
- Maintain a neat and organized front desk area to create a welcoming and professional atmosphere for guests
- Maintain a clean and organized front desk area
- Assist in coordinating events and tournaments at the venue
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
Front End Manager
HomeGoods
Dallas, TX
05.2023 - 01.2024
- Train Associates
- Close/Open Registers
- Provide Excellent Customer Service
- Implement visual merchandising strategies to create an engaging and attractive in-store environment
- Implement visual merchandising strategies to optimize sales and customer experience
- Develop and implement training programs for store associates to enhance product knowledge and customer service skills
- Develop and maintain strong relationships with vendors to ensure timely and accurate delivery of merchandise
Microbiology Lab Technician
Mérieux NutriSciences
Arlington, TX
10.2022 - 04.2023
- Process Samples
- Storing Samples
- Conducting microbial tests on various samples to ensure compliance with regulatory standards and quality control guidelines
- Maintain a clean and organized laboratory workspace
- Maintaining accurate and detailed records of all testing procedures and results for documentation purposes
- Maintain accurate records of all tests conducted and results obtained
- Preparing culture media and reagents for microbiological testing
- Assisting in the development and implementation of new testing methodologies and procedures to enhance efficiency and accuracy in the laboratory
- Collaborate with cross-functional teams to develop and implement new testing methods and procedures
Pharmacy Technician
Walgreens
Marrero, LA
10.2020 - 06.2022
- Cashier
- Assist in managing inventory and ordering supplies to ensure smooth workflow in the pharmacy department
- Assisting pharmacists in providing medication and healthcare products to patients
- Provide excellent customer service by assisting patients with their medication needs and answering any questions or concerns they may have
- Providing excellent customer service to pharmacy customers
- Maintain accuracy and security of patient prescription records to ensure compliance with state and federal regulations
- Assist with the documentation and maintenance of patient records, ensuring accuracy and confidentiality
- Collaborate with pharmacists and other healthcare professionals to develop and implement patient care plans
Lab Assistant
Tulane Medical Center
New Orleans, LA
02.2019 - 09.2020
- Maintained cleanliness and organization of the laboratory to ensure a safe and efficient work environment
- Maintain a clean and organized work area to ensure the accuracy and efficiency of specimen processing
- Performed quality control checks on laboratory equipment to ensure accurate and reliable test results
- Ensure compliance with all relevant laboratory safety guidelines and protocols to minimize the risk of accidents and ensure the well-being of all staff members
- Assisted in the training and onboarding of new lab assistants to ensure they are knowledgeable and skilled in all necessary procedures and protocols
- Assist in the development and implementation of new laboratory procedures and protocols to improve efficiency and accuracy in specimen processing and testing
- Assisted in the organization and coordination of department meetings to ensure effective communication and collaboration among lab assistants and other staff members
Certified Nursing Assistant
St. Michael's Medical Center
Kenner, LA
02.2018 - 09.2019
- Assisted 8 elderly, hospice, dementia patients
- Gave residents meds
- Recorded resident care
- Took vital signs
- Assisted residents with daily routines: feeding, bathing, dressing etc
- Provide emotional support to patients and their families during difficult times
- Provide emotional support and companionship to elderly patients
- Assist in the coordination of care with other healthcare professionals
- Assist in maintaining a clean and organized environment for patients and staff
- Assist in maintaining a clean and safe environment for patients
- Assist in monitoring and documenting patients' fluid intake and output
- Assist in the documentation and reporting of patient progress and any changes in their condition to the healthcare team
Cashier
Footlocker
Gretna, LA
01.2017 - 06.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Certification in Phlebotomy -
Phlebotomy Training Specialists
Fort Worth, TX02.2024
High School Diploma -
John Ehret High School
Marrero, LA06.2017
Skills
- Audit reporting
- Bookkeeping
- Audit Planning
- Customer Service
- Customer Assistance
- Patience and Empathy
- Work Ethic and Integrity
- Venipuncture
- Order of draw
- Patient Care
- Specimen handling
- Laboratory techniques
- Lab equipment maintenance
- Lab Inventory Management
- Vital signs monitoring
- Bathing Assistance
- Feeding Assistance
- Basic Life Support
- Dressing assistance
- Team Leadership
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Sales Techniques
- Patience and composure
Certification
- CNA
- Certified Phlebotomy Technician
Timeline
Auditor
ABM
01.2024 - Current
Front Desk Receptionist
Puttshack
11.2023 - 01.2024
Front End Manager
HomeGoods
05.2023 - 01.2024
Microbiology Lab Technician
Mérieux NutriSciences
10.2022 - 04.2023
Pharmacy Technician
Walgreens
10.2020 - 06.2022
Lab Assistant
Tulane Medical Center
02.2019 - 09.2020
Certified Nursing Assistant
St. Michael's Medical Center
02.2018 - 09.2019
Cashier
Footlocker
01.2017 - 06.2018
Certification in Phlebotomy -
Phlebotomy Training Specialists
High School Diploma -
John Ehret High School