Dantay Washington
Operations Management
Riverview,FL
Summary
Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.
Overview
14
14
years of professional experience
6
6
Certificates
Work History
Operations Manager
Sonesta select Miami lakes
Miami Lakes , FL
2021.09 - Current
- Oversee 151 Room Hotel
- Manage all outlets
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Partnered with vendors and suppliers to effectively manage and budget.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Identified procedure or process changes required to improve performance and productivity.
- Spearheaded department training to enhance employee performance and boost employee productivity.
- Introduced new methods, practices and systems to reduce turnaround time.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
Executive Suites Supervisor
Legends Hospitality Raymond James
Tampa , FL
2019.07 - 2022.04
- Delegates tasks to 4 pantry managers and over 25 suite attendants to support operation for Suites which include; food, personal safety, storing, cleaning, and restocking
- Communicate goals, provide feedback, and follow-up with associates on their performance
- Ensure all associates are familiar with company's policies and procedures
- Certify that suite attendants are properly supported with accurate financial services while providing consistent and excellent service to all guests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Drove improvements to workflow and room turnover with hands-on, proactive management style.
- Drove continuous commitment to product quality and safety, reducing downtime and overtime with effective budgeting and assignation of talents as well as resources.
Premium Loch Supervisor
Legends Steinbrenner Field
Tampa , FL
2019.03 - 2022.01
- Assign work areas to staff to service, clean, and maintain
- Setup work areas that ensure steady non-traffic flow for excellent guest service
- Handling food according to safe serv standards
- Manage Loch area and all staff according to Yankee/Legends standards
- Supervised servers and dishwashers
- Regularly supervised crew of 8 employees and workers
- Managed day to day operations
- Demonstrated excellent people skills in both client and employee relationships
- Enhanced customer service based on feedback from guests.
- Empowered workers to independently handle common issues and maintain strict safety standards.
- Prepared for special groups and VIP customers by implementing personalized plans with staff.
- Trained workers in service policies, safety requirements and specifics of activities.
- Oversaw team of workers expertly supporting guests and promoting loyalty to program offerings.
Task Force Manager
Sonesta
Miami Lakes , FL
2021.04 - 2021.09
- Task force operator put fresh eyes operation, provided quick fixes, and brought not only revenue proposals but potential cost reduction ideas also
- Provided business to hotel and hotel portfolio, kept hotel revenue flowing while maintaining departmental morale during time of transition
- Supervise and train guest service agents in customer interactions; supervised and trained housekeeper in cleaning techniques
- Managed day-to-day operations
- Handled opening and closing of Hotel
- Drove sales Catering and Rooming accounts
- Responsible for customer relations
- Developed team communications and information for meetings
- Maintained energy and enthusiasm in fast-paced environment
- Used coordination and planning skills to achieve results according to schedule
Guest Service Agent
Hilton Garden Inn
Brandon , FL
2019.08 - 2020.03
- Respond quickly to incoming calls, visitors with hotel inquires, and team members needing assistance
- Promptly and effectively resolve any guest issues ensuring guest satisfaction
- Trains new employees on how to use Hilton's OnQ system, procedures in greeting and checking- in guests, importance of collecting valid method of payment along with identification, and the handling of guest complaints.
- Streamlined check-in process to decrease wait times and increase customer satisfaction
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution
- Answered guest inquiries and provided information regarding hotel services and amenities
Guest Service Agent
Hilton Garden Inn
York , PA
2019.03 - 2019.07
- Provide exceptional customer service to all hotel guests
- Pass on pertinent information to team: group information, current selling strategy, follow-up required for guests or shift responsibilities
- Complete incident reports to document all employee or guest emergency incidents
- Willingly carryout other duties as required.
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution
- Recommended hotel services or amenities that guest may find useful
- Greeted guests upon arrival and offered assistance
- Oversaw fast-paced front desk operations and guests' needs at busy facility
Food & Beverage Outlets Supervisor
Sheraton Atlanta Hotel
Atlanta , GA
2014.06 - 2016.06
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Managed opening and closing shift kitchen tasks.
- Cooked menu items according to specified instructions.
- Identified inefficiencies leading to improved productivity.
- Trained and assisted new kitchen staff members.
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
- Practiced proper safety and sanitation standards.
- Interacted with customers to address kitchen-related complaints and praise.
- Worked in fast-paced environment with sense of urgency to serve guests quickly.
- Kept kitchen up to code for health and safety inspections.
- Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas
Guest Service Agent
Sheraton Tampa Riverwalk Hotel
Tampa , FL
2010.01 - 2014.06
- Professionally greet and welcome guests at every encounter
- Verify and confirm guest reservation, credit card information, and expected service needs of the guest
- Process payment for all guests' accounts both at the time of registration and at checkout
- Post miscellaneous guest charges to individual guest folios as requested
- Vip concierge
- Cook II
- Dishwasher
- Facilitated visitor requests for dining and tourist attractions by researching various venues and locales
- Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy
Education
GED - undefined
Skills
Staff Management
Certification
Certified Food Safety Manager
Additional Information
- Willing to relocate: Anywhere
Timeline
Operations Manager
Sonesta select Miami lakes
2021.09 - Current
Task Force Manager
Sonesta
2021.04 - 2021.09
Guest Service Agent
Hilton Garden Inn
2019.08 - 2020.03
Executive Suites Supervisor
Legends Hospitality Raymond James
2019.07 - 2022.04
Premium Loch Supervisor
Legends Steinbrenner Field
2019.03 - 2022.01
Guest Service Agent
Hilton Garden Inn
2019.03 - 2019.07
Food & Beverage Outlets Supervisor
Sheraton Atlanta Hotel
2014.06 - 2016.06
Guest Service Agent
Sheraton Tampa Riverwalk Hotel
2010.01 - 2014.06
GED - undefined
Certified Food Safety Manager
Ahla Supervisory skills builders: conducting orientation & training
American Hotel & Lodging Education Institute Certification
Supervisory skill builders: Leadership
AHLEI Hotel Manager
Hospitality Manager: Leadership
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