Dantay Washington
Operations Management
Riverview,FL
Summary
Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.
Overview
14
14
years of professional experience
6
6
Certificates
Work History
Operations Manager
Sonesta select Miami lakes
Miami Lakes, FL
09.2021 - Current
- Oversee 151 Room Hotel
- Manage all outlets
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Partnered with vendors and suppliers to effectively manage and budget.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Identified procedure or process changes required to improve performance and productivity.
- Spearheaded department training to enhance employee performance and boost employee productivity.
- Introduced new methods, practices and systems to reduce turnaround time.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
Executive Suites Supervisor
Legends Hospitality Raymond James
Tampa, FL
07.2019 - 04.2022
- Delegates tasks to 4 pantry managers and over 25 suite attendants to support operation for Suites which include; food, personal safety, storing, cleaning, and restocking
- Communicate goals, provide feedback, and follow-up with associates on their performance
- Ensure all associates are familiar with company's policies and procedures
- Certify that suite attendants are properly supported with accurate financial services while providing consistent and excellent service to all guests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Drove improvements to workflow and room turnover with hands-on, proactive management style.
- Drove continuous commitment to product quality and safety, reducing downtime and overtime with effective budgeting and assignation of talents as well as resources.
Premium Loch Supervisor
Legends Steinbrenner Field
Tampa, FL
03.2019 - 01.2022
- Assign work areas to staff to service, clean, and maintain
- Setup work areas that ensure steady non-traffic flow for excellent guest service
- Handling food according to safe serv standards
- Manage Loch area and all staff according to Yankee/Legends standards
- Supervised servers and dishwashers
- Regularly supervised crew of 8 employees and workers
- Managed day to day operations
- Demonstrated excellent people skills in both client and employee relationships
- Enhanced customer service based on feedback from guests.
- Empowered workers to independently handle common issues and maintain strict safety standards.
- Prepared for special groups and VIP customers by implementing personalized plans with staff.
- Trained workers in service policies, safety requirements and specifics of activities.
- Oversaw team of workers expertly supporting guests and promoting loyalty to program offerings.
Task Force Manager
Sonesta
Miami Lakes, FL
04.2021 - 09.2021
- Task force operator put fresh eyes operation, provided quick fixes, and brought not only revenue proposals but potential cost reduction ideas also
- Provided business to hotel and hotel portfolio, kept hotel revenue flowing while maintaining departmental morale during time of transition
- Supervise and train guest service agents in customer interactions; supervised and trained housekeeper in cleaning techniques
- Managed day-to-day operations
- Handled opening and closing of Hotel
- Drove sales Catering and Rooming accounts
- Responsible for customer relations
- Developed team communications and information for meetings
- Maintained energy and enthusiasm in fast-paced environment
- Used coordination and planning skills to achieve results according to schedule
Guest Service Agent
Hilton Garden Inn
Brandon, FL
08.2019 - 03.2020
- Respond quickly to incoming calls, visitors with hotel inquires, and team members needing assistance
- Promptly and effectively resolve any guest issues ensuring guest satisfaction
- Trains new employees on how to use Hilton's OnQ system, procedures in greeting and checking- in guests, importance of collecting valid method of payment along with identification, and the handling of guest complaints.
- Streamlined check-in process to decrease wait times and increase customer satisfaction
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution
- Answered guest inquiries and provided information regarding hotel services and amenities
Guest Service Agent
Hilton Garden Inn
York, PA
03.2019 - 07.2019
- Provide exceptional customer service to all hotel guests
- Pass on pertinent information to team: group information, current selling strategy, follow-up required for guests or shift responsibilities
- Complete incident reports to document all employee or guest emergency incidents
- Willingly carryout other duties as required.
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution
- Recommended hotel services or amenities that guest may find useful
- Greeted guests upon arrival and offered assistance
- Oversaw fast-paced front desk operations and guests' needs at busy facility
Food & Beverage Outlets Supervisor
Sheraton Atlanta Hotel
Atlanta, GA
06.2014 - 06.2016
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Managed opening and closing shift kitchen tasks.
- Cooked menu items according to specified instructions.
- Identified inefficiencies leading to improved productivity.
- Trained and assisted new kitchen staff members.
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
- Practiced proper safety and sanitation standards.
- Interacted with customers to address kitchen-related complaints and praise.
- Worked in fast-paced environment with sense of urgency to serve guests quickly.
- Kept kitchen up to code for health and safety inspections.
- Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas
Guest Service Agent
Sheraton Tampa Riverwalk Hotel
Tampa, FL
01.2010 - 06.2014
- Professionally greet and welcome guests at every encounter
- Verify and confirm guest reservation, credit card information, and expected service needs of the guest
- Process payment for all guests' accounts both at the time of registration and at checkout
- Post miscellaneous guest charges to individual guest folios as requested
- Vip concierge
- Cook II
- Dishwasher
- Facilitated visitor requests for dining and tourist attractions by researching various venues and locales
- Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy
Education
GED - undefined
Skills
Staff Management
Certification
Certified Food Safety Manager
Additional Information
- Willing to relocate: Anywhere
Timeline
Operations Manager
Sonesta select Miami lakes
09.2021 - Current
Task Force Manager
Sonesta
04.2021 - 09.2021
Guest Service Agent
Hilton Garden Inn
08.2019 - 03.2020
Executive Suites Supervisor
Legends Hospitality Raymond James
07.2019 - 04.2022
Premium Loch Supervisor
Legends Steinbrenner Field
03.2019 - 01.2022
Guest Service Agent
Hilton Garden Inn
03.2019 - 07.2019
Food & Beverage Outlets Supervisor
Sheraton Atlanta Hotel
06.2014 - 06.2016
Guest Service Agent
Sheraton Tampa Riverwalk Hotel
01.2010 - 06.2014
GED - undefined
Certified Food Safety Manager
Ahla Supervisory skills builders: conducting orientation & training
American Hotel & Lodging Education Institute Certification
Supervisory skill builders: Leadership
AHLEI Hotel Manager
Hospitality Manager: Leadership
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