Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dante Aclan

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

14
14
years of professional experience

Work History

Facilities Manager

SP Plus Transportation
07.2021 - 06.2024
  • Improved facility efficiency by implementing preventive maintenance plans and streamlining transportation processes..
  • Provided mentorship and guidance to junior staff members, fostering positive work environment that promoted professional growth.
  • Interviewed, hired and trained qualified non emergency medical transportation drivers.
  • Developed and implemented safety protocols, resulting in reduced workplace accidents and increased employee satisfaction.
  • Established emergency response procedures, effectively managing crisis situations with minimal disruption to operations.
  • Conducted regular inspections of physical assets, identifying areas for repair or replacement before issues escalated into costly problems.
  • Improved dispatch efficiency by implementing new scheduling and routing strategies.
  • Streamlined communication processes for better coordination between drivers, customers, and care case managers.
  • Established customer feedback surveys to improve customer service.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

District Manager

ADT Security
07.2016 - 03.2023

    • Improved team performance by providing regular coaching, training, and mentoring to sales representatives.
    • Led west region in sales growth through the execution of targeted marketing campaigns and promotions.
    • Enhanced team morale by fostering a positive work environment, recognizing achievements, and promoting professional development opportunities.
    • Led sales meetings to communicate objectives, review progress against goals, and discuss areas for improvement.
    • Developed strong relationships with key clients, resulting in increased customer retention and loyalty.
    • Championed a customer-first approach within the team, ensuring all representatives understood their impact on overall customer satisfaction and retention.
    • Tracked weekly sales to develop detailed reports for senior leadership, using Salesforce.
    • Grew YOY sales 115% by consistently meeting and exceeding quotas.
    • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
    • Collaborated cross-functionally with Operations team and Administration teams to exceed internal and external customer satisfaction.

Senior Sales Development Representative

ADT Security
12.2010 - 06.2016
  • Developed strong relationships with key accounts, resulting in long-term partnerships and increased revenue.
  • Collaborated with operations team to facilitate installation and training of new products and services for customers.
  • Mentored junior Sales Development Representatives, contributing to their professional growth and success within the company.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • ADT Club Excellence award for top 5% performers notionally in 2012.
  • Worked cross-functionally with various members of operations and support teams.
  • ADT Centurion Club award for exceeding quotas in 2012-2015.

Education

Bachelor of Science - Economics

California Polytechnic University
San Luis Obispo

Skills

  • Strategic Planning
  • Budget Administration
  • Problem-solving abilities
  • Analytical Thinking
  • Performance Evaluation
  • Leadership and supervision
  • CRM software knowledge
  • Cross-Functional Collaboration
  • Recruitment

Timeline

Facilities Manager

SP Plus Transportation
07.2021 - 06.2024

District Manager

ADT Security
07.2016 - 03.2023

Senior Sales Development Representative

ADT Security
12.2010 - 06.2016

Bachelor of Science - Economics

California Polytechnic University

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Dante Aclan