Dante Anderson
Tucson,AZ
Summary
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.
Overview
5
5
years of professional experience
Work History
Service Advisor
Jim Click Nissan
800 W Auto Mall Dr, Tucson, AZ 85705
10.2020 - Current
- Started off as a rental agent-Appoint rental vehicles to customers when their vehicle is being maintenance.
- Cross-trained and backed up other customer service managers.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Account for every vehicle that are in fleet and as well as their cleanliness. Keep vehicle insurance and registration updated.
- Became Service Advisor within one year of being with the company
- Currently acts as liaison between customers and auto technicians who work on their vehicle.
- Finds best pricing for customer and best solution for vehicle needs.
- Contributed to team goals by proactively identifying opportunities for process improvements within service department.
- Followed up with customers to offer additional support and check resolution satisfaction.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Manages around 30+ incoming customers a day, as well as multiple phone calls and emails.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Security Supervisor
American Eat Company
1439 S 4th Ave, Tucson, AZ 85713
10.2021 - 12.2023
- Implemented comprehensive security plans to provide highest levels of protection for facility.
- Collaborated with management to develop security policies and procedures.
- Screened vendors and contractors before granting access to restricted areas within establishment.
- Maintained secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
- Recorded incident reports with detailed accounts of occurrences.
- Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies, and plans.
- Implemented proactive strategies actions that resulted in early detection and prevention of potential risks.
Logistics Router
Amazon
Tucson
01.2019 - 08.2019
- Sorted and delivered materials to different work areas and staff.
- Handled day-to-day shipping and receiving overseeing more than 80 packages per day.
- Increased reliability of remote connections by deploying site-to-site VPNs for branch offices, facilitating secure data transfer between locations.
- Partnered with representatives from different carriers to arrange materials shipments.
- Scheduled routes that drivers would use to drop off deliveries in sufficient times;
- Efficient driving when dropping off packages
Education
No Degree - Business Administration And Management
Morning Side College
Sioux City, IA05.2020
High School Diploma -
Amphitheater High School
Tucson, AZ05.2015
Skills
- Quality Assurance Controls
- Oracle EnterpriseOne
- Cross-Functional Collaboration
- POS systems expert
- Microsoft Exchange
- Goal-oriented mindset
- Relationship Building
- Excellent Communication
- Route Management
- Time and Task Management
- Documentation abilities
- Task Prioritization
Timeline
Security Supervisor
American Eat Company
10.2021 - 12.2023
Service Advisor
Jim Click Nissan
10.2020 - Current
Logistics Router
Amazon
01.2019 - 08.2019
No Degree - Business Administration And Management
Morning Side College
High School Diploma -
Amphitheater High School