- Dedicated professional with a history at Dr. Huggs Family Car Wash, known for exceptional customer service and teamwork. Excelled in chemical handling and maintaining high-quality standards, significantly enhancing vehicle appearance. Praised for compassionate caregiving at Pleet Home Care Services, adept at meeting diverse patient needs with empathy and efficiency.
- Caring Home Health Aide with demonstrated experience providing quality in-home care to elderly, disabled and chronically ill individuals. Skilled in assisting with needs of diverse clientele.
- Strong advocate for building community and working together in order to provide work environments that are comfortable, efficient, enjoyable, respectable, and hard working.
Overview
3
3
years of professional experience
Work History
Home Care Provider
Pleet Home Care Services
08.2024 - Current
Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
Front Desk Salon Manager
GloBar Salon
08.2021 - Current
Maximized business efficiency by completing thorough and accurate daily management tasks such as overseeing registers, organizing inventory, and delegating tasks.
Ensured compliance with health regulations through diligent inspection of salon facilities and adherence to safety guidelines.
Developed successful marketing initiatives to attract new clients and retain existing ones through social media campaigns and promotional offers. Executed marketing plans that consistently achieved business goals for increased revenue.
Streamlined appointment scheduling process with an easy-to-use software system, scheduling employees to maintain adequate coverage.
Maintained a clean and welcoming salon environment through regular maintenance, consistent cleaning and floor sweeping, organization, and keen attention to detail.
Self-motivated, with a strong sense of personal responsibility.
Car Wash Operator
Dr. Huggs Family Car Wash
04.2022 - 07.2024
Resolved customer complaints promptly and professionally, maintaining a strong focus on customer satisfaction.
Streamlined workflow by organizing cleaning supplies and maintaining equipment for optimal performance.
Managed cash transactions accurately, ensuring proper handling of payments from customers.
Reduced wait times for customers by efficiently managing the queue of vehicles waiting for service.
Greeted customers and assessed needs to recommend suitable car wash services.
Completed daily operational paperwork, order records and payment receipts for up-to-date documentation.
Used cleaning, protective, and restorative agents to maintain and enhance appearance of vehicles.
Applied chemicals and used high-pressure wash and scrubbers to clean rims.
Opened the Car wash multiple times a week, ensuring the register, machinery, supplies, drying towels, and the detail bay were clean and ready for business operation.
Also closed multiple times a week, making sure all equipment was off and cleaned up the tunnel by spraying it down, washing and drying the detail bay towels before leaving, putting in the number totals for income that day, checking propane numbers to record them and add it to the record, as well as cleaning any areas that ay need it like the detail bay.
Handled phone calls with customers, finding efficient and effective solutions to problems.
Commandeered a positive attitude with co-workers, also mentioned by customers about excellent customer service
Education
Ph.D. - Physical Therapy
Canisius College
Buffalo, NY
05-2029
Skills
Compassionate caregiving
Patient care
Meal preparation
Housekeeping
Emotional support
Safety procedures
Cleaning techniques
Chemical handling
Teamwork and contribution
Customer Service-oriented
Quality control
Interior and exterior cleaning
Accomplishments
Supervised team of 14 staff members.
Documented and resolved streak issues on windshields which led to getting help fixing the machinery in order to restore clean and streak-less windshields.
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