Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dante Costantino

North Reading,MA

Summary

Client-focused Business Manager offering diverse experience in customer service, business management and project coordination. Quickly builds relationships with both new clients and business audiences. Quick-learning with excellent multi-tasking skills and mastery of new technology. Commended for innovation and creative problem-solving to address business challenges.

Overview

27
27
years of professional experience

Work History

Business Manager

Ferncroft Behavioral Health L.L.C.
06.2022 - 05.2024
  • Communicated with customers and vendors positively with particular attention to problem resolution.
  • Assisted with hiring process and training of new employees.
  • Processed vital documentation, completed forms and obtained appropriate insurance verification and authorization for services.
  • Resolved financial discrepancies and customer billing issues with timely attention.
  • Prepared and submitted monthly, quarterly and annual financial statements to inform decision-makers.
  • Utilized company's accounting systems to review reports and prepare assessments.
  • Delivered performance reviews, recommending additional training or advancements.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Customer Service Representative

Verizon
02.1997 - 12.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Defined clear targets and objectives and communicated to other team members.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Developed detailed plans based on broad guidance and direction.

Education

CAD/CAM Certificate - Computer Aided Drawing/Manufacturing

Northern Essex Community College
Haverhill, MA
06.1992

Skills

  • Service Standard Compliance
  • Documentation
  • Calm and Professional Under Pressure
  • Customer Service
  • Operational Efficiency
  • Regulatory Compliance
  • Data Confidentiality
  • Records Organization and Management

Timeline

Business Manager

Ferncroft Behavioral Health L.L.C.
06.2022 - 05.2024

Customer Service Representative

Verizon
02.1997 - 12.2022

CAD/CAM Certificate - Computer Aided Drawing/Manufacturing

Northern Essex Community College

Similar Profiles

CREATE PROFILE
Dante Costantino