Dante Dobson
Greensboro,NC
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
Import Export Specialist
Samson Marketing
06.2022 - Current
- Tracked shipments processing through customs and other agencies and obtained clearances.
- Prepared and processed import and export documentation according to customs regulations, laws or procedures.
- Maintained open communication with customers and overseas partners to update all parties on order and shipping changes.
- Advised customers on transportation options, types of carriers or shipping routes.
- Streamlined customs clearance procedures, reducing time spent at ports and eliminating unnecessary fees.
- Verified shipments against documents to maintain accuracy.
- Prepared and submitted Harmonized Tariff Schedules (HTS) codes to US Customs.
- Reduced shipment delays through meticulous documentation and proactive communication with carriers.
Associate Personal Banker
Wells Fargo
12.2021 - 06.2022
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Promoted financial products by maintaining excellent service offering knowledge.
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
- Expanded client base by promoting new financial products.
- Processed customer requests for statements, ordering additional checks and updating customer personal information in database.
Ramp Agent
Delta Global Services, DGS/Unifi
09.2021 - 04.2022
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over 20 daily flights.
- Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
- Transferred luggage from aircraft to collection areas safely using material handling equipment.
- Coordinated ground crew activities to complete objectives on schedule.
Delivery Associate
Panther Prime Deliveries
04.2021 - 09.2021
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Fostered positive working relationships with regular customers.
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
Passenger Services Representative
U.S. Air Force Active Duty
11.2018 - 03.2021
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
- Trained new personnel regarding company operations, policies and services.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Streamlined check-in processes for improved efficiency and reduced wait times.
Ramp Agent and Baggage Handler
Delta Global Services, DGS
01.2018 - 10.2018
- Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
- Loaded passengers' property onto appropriate aircraft by collecting, sorting and checking baggage tags against flight lists.
- Observed safety and privacy procedures in handling passengers' property.
- Transferred luggage from aircraft to collection areas safely using MHE equipment.
Crew Member/Shift Supervisor
Little Caesars
05.2014 - 01.2018
- Distributed necessary tasks and duties during each shift.
- Supervised team members and oversaw effective and efficient completion of job duties.
- Quickly and efficiently resolved complaints and escalated issues.
- Educated crew workers on quality standards throughout construction process.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Worked well with teammates and accepted coaching from management team.
- Prepared products following restaurant, health, and safety standards and procedures.
Server
Outback Steakhouse
10.2016 - 04.2017
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Research Assistant/Front Desk Associate
UNC Charlotte School Of Education
09.2015 - 05.2016
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Performed statistical, qualitative and quantitative analysis.
- Gathered, arranged and corrected research data to create representative graphs and charts highlighting results for presentations.
Education
No Degree - (Early College Program)
North Carolina Central University
Durham, NCAssociate of Arts - Political Science And Government
University of North Carolina At Charlotte
Charlotte, NCHigh School Diploma -
Josephine Dobbs Clement Early College High-School
Durham, NC05.2015
Skills
- Personal Advising
- Customer Relations and Communications
- Troubleshooting Ability
- Resolving Discrepancies
- Telephone Etiquette
- Attention to Detail
- Document Preparation
Accomplishments
Air Force Achievement Medal- 11/2019
Timeline
Import Export Specialist
Samson Marketing
06.2022 - Current
Associate Personal Banker
Wells Fargo
12.2021 - 06.2022
Ramp Agent
Delta Global Services, DGS/Unifi
09.2021 - 04.2022
Delivery Associate
Panther Prime Deliveries
04.2021 - 09.2021
Passenger Services Representative
U.S. Air Force Active Duty
11.2018 - 03.2021
Ramp Agent and Baggage Handler
Delta Global Services, DGS
01.2018 - 10.2018
Server
Outback Steakhouse
10.2016 - 04.2017
Research Assistant/Front Desk Associate
UNC Charlotte School Of Education
09.2015 - 05.2016
Crew Member/Shift Supervisor
Little Caesars
05.2014 - 01.2018
No Degree - (Early College Program)
North Carolina Central University
Associate of Arts - Political Science And Government
University of North Carolina At Charlotte
High School Diploma -
Josephine Dobbs Clement Early College High-School