Dante Dunn
DENVER,CO
Summary
Professional Warehouse Manager offering 13 years of expertise in supervising and training to 120 employees working in large warehouses. Successful in meticulously managing logistics, planning employee schedules and communicating with other departments to provide smooth business operations. Talented in monitoring and replenishing current inventory stock based on consumer demand and sales forecasting. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure a Leadership position. Ready to help team achieve company goals.
Overview
40
40
years of professional experience
Work History
Supervisor of Warehouse Operations
United Natural Foods, UNFI
06.1983 - 06.2023
- Trained and mentored warehouse team members to take on different positions.
- Supervised receiving, stocking and shipment in high-volume warehouse environment.
- Oversaw, supervised and directed warehouse workers to achieve performance targets.
- Enforced workplace safety requirements for forklifts and other material handling equipment.
- Improved warehouse operations by identifying and addressing problems impacting service delivery.
- Organized logistics to consistently meet deadlines with minimal expense.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Developed and maintained knowledgeable and productive team of employees.
- Organized records of vehicles, schedules and completed orders.
- Reduced worker accidents by implementing improved safety standards and monitoring procedures.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Reviewed established business practices and improved processes to reduce expenses.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
- Reviewed and negotiated contracts with carriers to optimize shipping costs.
Customer Service Manager
Convergys
09.2003 - 06.2011
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Followed through with client requests to resolve problems.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
- Researched and corrected customer concerns to promote company loyalty.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Developed detailed plans based on broad guidance and direction.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Education
High School Diploma -
Monbello High School
Denver, CO06.2001
Skills
- Forecasting Analysis
- Process Improvement
- Budget Management
- Risk Management
- Continuous Improvement
- Project Management
- Team Leadership
- Customer Service
- Distribution Management
- Strategic Planning
- Quality Control
- Staff Training
- Safety Compliance
- Performance Metrics
- Inventory Management
- Operational Efficiency
- Hazardous Material Storage
- Budget Administration
- Staff Management
- Workforce Management
- Incident Reporting
Timeline
Customer Service Manager
Convergys
09.2003 - 06.2011
Supervisor of Warehouse Operations
United Natural Foods, UNFI
06.1983 - 06.2023
High School Diploma -
Monbello High School