Dante Edwards
Baltimore,MD
Summary
Detail-oriented Leasing Specialist promoting a background in successfully working closely with all types of personalities. Possessing the skills needed to engage and interact with people in positive ways. Looking to tackle new challenges with an organization that appreciates talents in marketing and issue resolution. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of professional experience
Work History
Leasing Specialist
Hill Management
Baltimore, MD
08.2022 - Current
- Assisted customers in completing rental applications and verifying qualifications.
- Conducted market research to determine competitive rental rates for available units.
- Performed regular property inspections and documented any necessary repairs or maintenance.
- Responded to customer inquiries about leasing options via phone, email, or in-person visits.
- Negotiated lease terms with prospective tenants according to company policies and procedures.
- Processed tenant move-ins by collecting deposits, signing leases, and providing orientation materials.
- Maintained accurate records of all current leases, renewals, terminations, and other related documents.
- Ensured timely collection of rent payments from existing tenants and addressed any delinquent accounts accordingly.
- Provided excellent customer service to both current tenants and prospective renters throughout the leasing process.
- Followed up with potential tenants after viewings to ensure their satisfaction with the unit features.
- Resolved conflicts between tenants in a professional manner while adhering to applicable laws.
- Received, checked and processed applications for new leases.
- Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
- Scheduled tours so interested parties could view available units and see facilities.
- Took prospective clients on property tours, answered questions and addressed concerns.
- Checked rental eligibility by following company's verification process.
- Encouraged prospective tenants to fill out applications after property tours.
- Showed units to potential tenants and answered questions about life in community.
- Tracked leads using CRM software and followed up with interested parties.
- Detailed application requirements and answered questions from prospective tenants.
- Prepared lease paperwork and obtained signatures and first payments from new residents.
- Wrote and filed reports each day on current leasing activities.
Leasing Consultant
Acento
Nottingham, MD
05.2022 - 08.2022
- Greeted potential tenants and provided information about the property.
- Conducted tours of available apartments, highlighting features and amenities.
- Responded to tenant requests for maintenance services in a timely manner.
- Provided excellent customer service to all tenants throughout their tenancy period.
- Created advertising campaigns for vacant units using various media outlets such as newspapers and online sources.
- Handled incoming calls regarding availability of units, pricing information and other inquiries.
Leasing Agent
Sage Ventures
Owings Mills, MD
03.2022 - 04.2022
- Inspected vacant units and ensured they were ready for showings.
- Greeted prospective tenants, answered questions, and provided tours of the property.
- Maintained accurate records of all tenant leases, payments, and occupancy status.
- Coordinated repairs and scheduled regular maintenance on rental units.
- Performed administrative duties such as filing paperwork and updating databases.
- Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
- Developed strong, professional relationships with residents by delivering exemplary service and engagement.
- Encouraged prospective tenants to fill out applications after property tours.
Guest Service Agent
Spirit Airlines Inc.
Baltimore, MD
12.2021 - 02.2022
- Greeted guests with a friendly and welcoming attitude.
- Processed guest payments quickly and efficiently.
- Greeted customers and provided ticketing assistance.
- Assisted with customer inquiries regarding flight information, baggage policies, and seating arrangements.
- Processed payments for tickets and checked passengers in for their flights.
- Provided customers with accurate directions to the airport terminal.
- Verified passenger identification documents prior to boarding flights.
- Issued refunds or credits when appropriate due to flight cancellations or delays.
- Monitored flight departures and arrivals times and updated customers accordingly.
- Delivered outstanding service by interacting with customers, answering customer inquiries and handling customer complaints.
- Assisted customers with ticket purchases, trip planning, pricing and scheduling.
Education
Associate of Arts - Psychology
East Georgia State College
Swainsboro, GA12-2015
Associate of Arts - Sociology
East Georgia State College
Swainsboro, GA12-2015
Bachelor of Science - Psychology
Georgia Southern University
Statesboro, GASkills
- Prospective lead follow-up
- Property Inspections
- Relationship building and rapport
- Appointment Scheduling
- Property Showing
- Digital advertising
- Email Communication
- Telephone Etiquette
- Goal-Oriented
- Property Management
- Telephone and email etiquette
- Follow-up skills
- Information Analysis
- Phone Etiquette
- CRM Software
- Maintenance Coordination
- Property Tours
- Rent collection
- Report Writing
- Telephone reception
- Document Scanning
- Event Coordination
- Scheduling
- Mail handling
- Spreadsheet development
- Office Supply Management
- File Maintenance
- Administrative Support
- Bookkeeping
- Customer Engagement
- Scanning and copying
- Document Management
- Scheduling appointments
- Schedule and calendar management
- Verbal Communication
- Office Administration
- Supply Inventory
References
References available upon request.
Timeline
Leasing Specialist
Hill Management
08.2022 - Current
Leasing Consultant
Acento
05.2022 - 08.2022
Leasing Agent
Sage Ventures
03.2022 - 04.2022
Guest Service Agent
Spirit Airlines Inc.
12.2021 - 02.2022
Associate of Arts - Psychology
East Georgia State College
Associate of Arts - Sociology
East Georgia State College
Bachelor of Science - Psychology
Georgia Southern University