Dante Fuentes
Anchorage,AK
Summary
Dedicated Parts Counter Associate focused on maintaining high standards of compliance and service while exceeding sales objectives. Reliable professional dedicated to overcoming any challenge and supporting all business needs as part of first-rate team. Dependable parts sales professional with team player mentality and focus on maximizing revenue and customer satisfaction. Seeks out opportunities to increase sales and promote customer loyalty. Entry-level Parts Associate trained in parts sales, service standards and maintenance schedules.
Overview
9
9
years of professional experience
Work History
Parts Counter Person
Swickard Chevy Buick Gmc And Cadillac
Anchorage, AK
03.2023 - Current
- Tracked team performance targets and sales metrics to identify areas for improvement.
- Followed standards of care and compliance per company and legal requirements.
- Assisted Parts counter with cycle counting for inventory control.
- Performed quality control inspections on parts and packaged parts for delivery or sale.
- Coordinated and executed daily parts deliveries to local businesses.
- Opened crates to replenish stocked items in proper aisles.
- Finalized sales receipts, contracts, logs and other documentation regarding parts sales and service appointments.
- Placed inventory numbers on parts to properly identify items for counter associates.
- Kept sales and counter areas organized and clean to give positive first impression to visitors and customers.
- Reviewed catalogs and computer databases to search and locate correct parts for customer vehicles according to make, model and year.
- Operated point of sales and parts lookup computer systems.
- Received and stocked incoming merchandise, arranging items in correct locations.
- Answered inquiries, resolved problems and finalized parts sales at counter and by telephone.
- Received, examined and reshelved returned parts.
Patrol Guard
Guardian Security Services
Anchorage, AK
12.2018 - 12.2020
- Secured personnel and premises by inspecting buildings and patrolling property.
- Collaborated with officials to establish action plans to provide safe environment and immediate response to threats and emergencies.
- Patrolled grounds to maintain safety and detect unauthorized people or vehicles.
- Monitored buildings and grounds by examining doors, windows and gates to confirm locked and secured status.
- Maintained proper paperwork to provide accurate incident records.
- Confronted unapproved individuals for questioning to determine course of action.
- Detained suspects engaging in illegal activities to contact law enforcement and prevent further incidents.
- Administered first aid to provide immediate emergency care.
- Provided friendly and professional assistance to employees, visitors and customers.
- Maintained high levels of alertness throughout shifts.
- Monitored building and property entrances and exits to detect intrusions and protect assets.
- Identified suspicious activity to determine appropriate response.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Monitored security cameras to identify and respond to suspicious activity.
- Adhered to daily patrol schedules to support consistent security presence throughout property.
Truck Driver
Northern Sales Company
Anchorage, AK
09.2018 - 12.2019
- Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
- Inspected truck for defects and safe operating condition before, during and after trips.
- Loaded, balanced and secured product to safely transport goods.
- Logged driving hours and fuel usage data on time to keep reports current.
- Conducted vehicle inspections before and after every trip and performed minor repairs to keep truck functional.
- Read and interpreted maps to determine vehicle routes.
- Maintained telephone and radio contact with supervisor to receive delivery instructions.
- Delivered customer orders to homes and places of business within established time frames.
- Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
- Utilized pallet jacks and forklifts to load and unload materials off trucks.
- Used ropes and blocks to safely secure cargo for transport.
- Completed transfers at hubs and final destinations to keep routes on schedule.
- Conducted emergency roadside repairs, changed tires, replaced light bulbs and installed fuses and tire chains.
- Measured temperature of haul and refrigerated area of truck, keeping cold items fresh.
- Maintained safe driving habits to protect property and general public on roadways.
- Conducted daily DOT pre-trip inspections according to set checklist.
- Added fluids, checked tires and kept interior and exterior spotless as part of vehicle upkeep.
Holding Store Manager
North Pacific Seafoods
Kodiak, AK
02.2014 - 09.2018
- Managed inventory tracking and physical inventory counts to minimize loss.
- Trained and mentored associates to teach daily tasks and procedures.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Monitored employee performance and identified performance gaps for corrective action.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Updated and maintained store signage and displays.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Education
Associate of Science - SYSTEM AND NETWORKING
HEALD COLLEGE
Honolulu, HI05.2011
Skills
- Ordering Parts
- Invoice Processing
- Vendor Relations
- Inventory Auditing
- Forklift Operation
- Problem-Solving Skills
- Computer Skills
- Microsoft Office
- Customer Service
Languages
Spanish
Professional
English
Native/ Bilingual
Timeline
Parts Counter Person
Swickard Chevy Buick Gmc And Cadillac
03.2023 - Current
Patrol Guard
Guardian Security Services
12.2018 - 12.2020
Truck Driver
Northern Sales Company
09.2018 - 12.2019
Holding Store Manager
North Pacific Seafoods
02.2014 - 09.2018
Associate of Science - SYSTEM AND NETWORKING
HEALD COLLEGE
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