Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Dante Griffin

New York,NY

Summary

Successful in customer service with 18 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability. I'm an organized and dependable candidate who is successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

16
16
years of professional experience

Work History

Call Center Representative/Information Clerk

NYCHA
New York, NY
10.2021 - 02.2022
  • Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
  • Operated multi-line telephone system to independently handle between 110 to 125 calls each day.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Entered customer information into customized computer system with Siebel to document and organize client records.

Sales/Demonstrator/CSR

Stanley Steemer
Stratford, CT
10.2015 - 10.2020
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Achieved perfect attendance and on-time record.
  • Trained and developed multiple new team associates (15 or more) in products, selling techniques and company procedures.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Doing end of day paperwork and documenting payments received.

Sales/ Customer Service/Retail Sales Associate

Sprint
Wilton, CT
05.2015 - 03.2016
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.
  • Accepted and processed payments and purchases for new equipment using POS system.
  • Replenished, faced and organized merchandise on shelving.
  • Activated both contract and pre-paid wireless phones for customers by inserting new SIM cards and batteries, restoring content and establishing new payment accounts.
  • Trained, assisted and manage team of 5, with floor set ups, sales, POS station and doing end of day paperwork including book keeping.

Customer Service Associate/Marketing Consultant

RBD Staffing
Atlanta, GA
09.2013 - 05.2015
  • Helped 70-100 customers every day with positive attitude and focus on customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Informed customers about special promotions and provided detailed information for various products.
  • Developed and actualized customer service initiatives to decrease wait times.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.

Machine Operator/Mail Processing Clerk/Customer Service Representative

Daily Press
Newport News, VA
02.2004 - 09.2012
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Managed team of over 30 individuals daily and reported/documented everything daily via email.
  • Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems
  • Complied with company and OSHA safety rules and regulations

Education

Associate of Arts - Fashion Merchandising

Bauder College
Atlanta, GA
07.2015

Associate of Business Administration - Business Management

Ashford University
Clinton, IA
06.2009

High School Diploma -

Heritage High School
Newport News, VA
06.2003

Skills

  • Call Triaging
  • Customer Retention Strategies
  • New Product Information
  • Customer Experience
  • Upbeat and Positive Personality
  • Courteous with Strong Service Mindset
  • Upselling Products and Services
  • Customer Satisfaction
  • Issue and Complaint Resolution
  • POS Systems and Ordering Platforms
  • Data Entry and Maintenance
  • Calm and Professional Under Pressure

Accomplishments

  • Supervised team of 30 staff members.
  • Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
  • Telephone Service - Professionally processed 100+ calls per day, providing information and service to ensure customer satisfaction.

Timeline

Call Center Representative/Information Clerk

NYCHA
10.2021 - 02.2022

Sales/Demonstrator/CSR

Stanley Steemer
10.2015 - 10.2020

Sales/ Customer Service/Retail Sales Associate

Sprint
05.2015 - 03.2016

Customer Service Associate/Marketing Consultant

RBD Staffing
09.2013 - 05.2015

Machine Operator/Mail Processing Clerk/Customer Service Representative

Daily Press
02.2004 - 09.2012

Associate of Arts - Fashion Merchandising

Bauder College

Associate of Business Administration - Business Management

Ashford University

High School Diploma -

Heritage High School

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