Assistant General Manager
Evening Entertainment Group
Nashville, TN
01.2025 - Current
- Prepared staff work schedules and assigned team members to specific duties.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
- Facilitated communication between departments to ensure seamless operations.
- Coordinated with the General Manager to develop and implement strategic plans.
- Disciplined and maintained staff to deliver hospitable, professional service reflecting business initiatives.
- Managed and mentored staff to carry out operational directives with high productivity and accuracy.
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Prepared weekly schedules for staff members based on their availability.
- Handled customer complaints and inquiries, ensuring high levels of satisfaction.
