Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
15
15
years of professional experience
5
5
Certifications
Work History
Senior Delivery Manager
Bits in Glass (BIG)
07.2021 - Current
Responsible for delivery of several software implementations across multiple platforms (Appian, MuleSoft, Workato and Salesforce).
Budget forecasting, time tracking and burndown reports sent to client leadership teams on regular frequencies
Project examples include: Appian application for the digitization of 401k rollover process including eSignatures in Adobe, an Appian application for management of the healthcare users worldwide and projects with CDOT (Colorado Dept. of Transportation) on their data integration services.
Some clients include DMBA (Deseret Mutual Benefits Administration), Guardian Capital, CDOT, JetMidwest, Tricon Residential, Lineage Logistics and Servus Credit Union.
Used critical thinking to break down problems, evaluate solutions and make decisions that best suited the project/client interests (time, cost or quality).
Project Manager/ Scrum Master
Dell Technologies
02.2021 - 07.2021
Scrum Master for the Sales and Customer Enablement workstream for project APEX
Working with senior management on Cybersecurity transformation to support project APEX
Developed a mid-year funding request for 70 additional Security and Resiliency resources
Project tracking in tools like Jira and Confluence.
Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
Senior Scrum Master
Charter Communications, Spectrum
06.2020 - 12.2020
Scrum Master for two teams in Advanced Commercial Engineering (CTEC location)
Working among the leadership team to drive SAFe and agile adoption across engineering teams
Supporting the creation of consistent and repeatable intake processes
Organizing new team toolset (Jira) to support the team and not have it be a hinderance of process
Establishing dashboards for reporting and quarterly forecasting
Scheduling and overseeing regular scrum ceremonies.
Scrum Master
TransAmerica
09.2019 - 04.2020
Facilitated daily scrum meetings for 5 development teams involved in a Salesforce org consolidation
Conducted Sprint Reviews, Sprint Planning Sessions, Sprint Retros as well as backlog grooming sessions along with removing impediments and guiding the teams in cross-team sync sessions
Coached the Product Owner team in techniques for creating a value driven and prioritized product backlog
Assisted in the facilitation of a 3-day agile training session for teams to level-set agile understanding and project goals
Trained and tutored the team about JIRA best practices and company specific workflows
Introduced user story estimations to baseline team velocity, contributing to higher predictability of delivery
Worked with company leadership to drive agile change and adoption within the organization.
IT Product Owner 2/Scrum Master
DISH Network
08.2018 - 07.2019
Led 15-member development team in agile ceremonies of sprint planning, stand-up, sprint review and retrospective
Represented the team at story mapping, feature discussions and writing user stories for incoming projects
Drove conversations with project stakeholders to scope and prioritize the new initiatives and liaison to developers
Managed the prioritized backlog of work for the team to deliver in monthly deployments
Single point of contact for development team inquiries about acceptance criteria and requirements
Protected the sprint team from outside distractions, impediments and interruptions
Supported the rollout of G-Suite, including being a beta user and UAT tester for mobile devices
Utilized SAFe and Scrum Methodologies throughout the SDLC to deliver business value quickly and incrementally
Helped the UI/UX team to understand requirements and designed mock-ups to aid development of software-related projects
Managed several vendor implementations and integrations with internal systems
Orchestrated demos with the business and testing teams to create a common understanding of code going to production
Worked with internal and external teams for API integration as well as ETL processes for data transfers.
Program Manager 2/Scrum Master
DISH Network
08.2015 - 08.2018
Managed the implementation of an eCommerce Warehouse Management System, with several internal system upgrades
Conducted vendor analysis, contractual negotiations, procurement of licensure, customization, implementation and support of purchased software suite (Manhattan SCALE)
Facilitated agile ceremonies of daily stand-ups, feature mapping, sprint review and retrospectives
Assessed other vendor warehouse facilities to understand the full implementation possibilities
Upgraded the Dish Order Management Orchestration platform ('DOMO') to accommodate and scale for future orders
Conducted several upgrades of the mobile workforce management application hosted by Oracle
Managed the Release Management team to ensure fluid and timely software production releases
Certified Scrum Product Owner and trained Scrum Master leading the agile transformation at DISH.
Program Manager
DISH Network
08.2011 - 08.2015
Managed the implementation of various communications systems
Completed multiple projects for new/existing customer offers
Implemented a check verification process prior to credit card qualification in the payment flow that is projected to save the company $5.1M annually by not checking cards processed within the last 12 months
Manage the change control process and reviewed change requirements with the Change Advisory Board weekly
Managed IT vendor resources and invoice reconciliation process
Lead interface projects using Dish API while managing various vendor systems (Frontier, AtTask, Responsys)
Generate several high-level project summary reports for the Directors, VPs, and CIO in IT on a weekly delivery basis
Assisted with Business Transformation project resulting in a redesign of the enterprise-wide billing system.
Project Manager
Apria Healthcare (Dell Services)
Lake Forest, CA
05.2009 - 08.2011
Enterprise storage and server implementation plan
Migration of users at client sites to Perot Systems (Dell Services) corporate applications
Gathering business requirements, facilitating meetings with vendors/client(s)/stakeholders, and managing the project delivery team to a successful on-time delivery
Management of all aspects of the change control process including communication, documentation, insurance of appropriate lead time, approval flow and timeliness
Analysis and design of new workflow to save time and improve quality
Facilitation of the Service Management Committee with monthly client feedback to establish and evaluate SLAs
Minimization of the impact and overall aging of Incidents and Requests while utilizing ITIL methodologies.
Worked flexible hours across night, weekend, and holiday shifts.
Education
Bachelor of Science - Management Information Systems (MIS)
Miller College of Business; Ball State University
Muncie, Indiana
05.2009
Bachelor of Science - Operations Management
Ball State University
Muncie, IN
05.2009
Skills
Critical Thinking
Customer Service Management
Workflow Management
Team Collaboration and Leadership
KPI Monitoring
Staff Motivation
Positive Attitude
Team Leadership
Multitasking and Organization
Problem-Solving
Microsoft Office: Expert in Word, Excel, PowerPoint; proficient in Visio, Project and Access
Perot Systems Healthcare Academy, 06/2009, 08/2009, In-depth deep-dive to the medical industry from 3 aspects - patient, payer and provider
Cardinal Innovative Solutions, 08/2008, 05/2009, Objective: Develop a business proposal for Motivate Our Minds, in Muncie, IN eLearning
Business Fellows, AITP-ECI, 01/2008, 12/2008, Objective: Develop a local chapter of the Association of Information Technology Professionals chapter in Muncie, IN
Honors And Recognition
Dean's List
Dean's Student Advisory Board
Information Systems and Operations Management (ISOM) Student Advisory Board
Hobbies and Interests
Hiking
Golf
Cycling
Fishing
Camping
Traveling
Photography
Climbing
Certification
ICACP-AC - ICAgile Certified Professional - Agile Coaching
SAFe - Certified SAFe 5 Practitioner
PSM - Professional Scrum Master
CSPO - Certified Scrum Product Owner
ITIL v3 - Information Technology Infrastructure Library
MCP - Microsoft Certified Professional
Timeline
Senior Delivery Manager
Bits in Glass (BIG)
07.2021 - Current
Project Manager/ Scrum Master
Dell Technologies
02.2021 - 07.2021
Senior Scrum Master
Charter Communications, Spectrum
06.2020 - 12.2020
Scrum Master
TransAmerica
09.2019 - 04.2020
IT Product Owner 2/Scrum Master
DISH Network
08.2018 - 07.2019
Program Manager 2/Scrum Master
DISH Network
08.2015 - 08.2018
Program Manager
DISH Network
08.2011 - 08.2015
Project Manager
Apria Healthcare (Dell Services)
05.2009 - 08.2011
Bachelor of Science - Management Information Systems (MIS)