Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Dante Lewis

Elyria,OH

Summary

Results-driven professional with over 10 years of experience in customer service and retail management. Proven track record in leading teams, managing daily operations, and implementing effective sales strategies. Expertise in inventory management and enhancing customer satisfaction, contributing to significant business growth. Strong organizational skills with a focus on achieving operational goals and fostering a positive work environment.

Overview

7
7
years of professional experience

Work History

Team Store Lead

Jos A. Bank
Westlake, OH
09.2023 - Current
  • Partners with the store management team to lead store staff to achieve sales, service, and operational expectations when assigned as the manager on duty.
  • Assigned store keys to open and close the store when scheduled.
  • Model company values and lead by example as an active coach, demonstrating active listening and problem-solving skills.
  • Support management team in the achievement of store business plans including sales, customer service and operational goals.
  • Stays informed on corporate communication, directives, initiatives, policies and procedures.
  • Assists in training the store team on the customer service expectations to create an exceptional customer experience, exceed customer expectations, and achieve a high Net Promoter Score.
  • Leverages customer feedback to prevent or resolve customer concerns.
  • Collaborates with the management team to ensure the store is visually set to brand standards and marketing initiatives are executed per company direction.

Host/Server/Bartender

Nada Cincinnati
Cincinnati, OH
11.2022 - 08.2023
  • Dedicated to ensuring guests a memorable dining experience and making sure the guests needs are met satisfactorily.
  • Uphold our highest standards of hospitality by being welcoming, courteous, and professional toward the guests at all times.
  • Knowledge of menu offerings, including food and beverage pairings.
  • Skilled at anticipating, identifying and fulfilling guests needs taking quality steps of service in an effective and timely manner.
  • Gathering personal data and details about the guests to customize future dining experiences.
  • Continued growth and development of food and beverage knowledge throughout my employment.

Admissions Counselor

Nurtur Aveda, Holdings, LLC.
Lovland, OH
02.2022 - 07.2023
  • Provide general support to prospective students by guiding them through the Institutes' admissions process and facilitating an informed and seamless enrollment experience.
  • Provide one-on-one counseling to prospective students, assisting them in understanding the Institute's admissions process, requirements, and available programs.
  • Perform as an expert in program information and student enrollment life-cycle process.
  • Build and maintain business relationships with prospective students, parents, and fellow team members to foster trust and provide information about the Institute's programs.
  • Maintain a meticulous and up-to-date Customer Relationship Management (CRM) system to ensure accurate records that are consistent with all policies and training and efficient communication with potential students.
  • Collaborate with the Admissions and Financial Aid Team to ensure annual enrollment goals are achieved.
  • Stay current on institute policies and processes, industry growth and change, and program opportunities.
  • Handle escalated challenges from prospective students professionally and efficiently, ensuring positive resolution.
  • Meet and exceed performance goals established by the Director of Business Operations.

Client Service Coordinator/Lead Receptionist

Banfield Pet Hospital
Cincinnati, OH
01.2018 - 01.2021
  • Actively recruit new clients by promoting veterinary hospital services.
  • Maintain the route of flow for clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
  • Provide professional, efficient, and exceptional service at all times including encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet's health.
  • Conduct administrative functions as needed such as assisting incoming clients by completing the required documentation, properly documenting all patient history and ensuring prompt service.
  • Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments.

Education

Bachelor in Science - Substance Abuse Counseling, Psychology

University of Cincinnati
Cincinnati, OH
05.2017

Skills

  • Customer service excellence
  • Visual merchandising strategies
  • Time management skills
  • Effective communication techniques
  • Problem-solving abilities
  • Store operations management
  • KPI analysis and tracking
  • Team building and leadership
  • Store maintenance oversight
  • Leadership and team guidance
  • Verbal and written communication

References

References available upon request.

Timeline

Team Store Lead

Jos A. Bank
09.2023 - Current

Host/Server/Bartender

Nada Cincinnati
11.2022 - 08.2023

Admissions Counselor

Nurtur Aveda, Holdings, LLC.
02.2022 - 07.2023

Client Service Coordinator/Lead Receptionist

Banfield Pet Hospital
01.2018 - 01.2021

Bachelor in Science - Substance Abuse Counseling, Psychology

University of Cincinnati

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Dante Lewis