Dante LoNano

• Picked up and delivered packages, documents, and goods along assigned routes and schedules.
• Verified delivery details, collected signatures, ensured accuracy of paperwork to facilitate a smooth delivery process.
• Communicated regularly with dispatchers, customers, and supervisors to provide timely updates on delivery status.
• Followed traffic laws and safety guidelines throughout every route.
• Used GPS and route-planning tools to improve delivery efficiency.
• Handled packages with care to minimize the risk of damage. to reduce damage risk.
• Loaded and unloaded items safely from the vehicle.
• Promptly reported delays, issues, and vehicle concerns to maintain operational efficiency.

• Supported customers with questions and shared product details.
• Processed customer orders and return requests accurately to ensure timely resolutions.
• Resolved customer issues through clear communication and problem-solving.
• Collaborated with team members to enhance service quality through shared insights.
• Used Amazon systems to monitor shipments and update order status.
• Promoted a tidy workspace to enhance service delivery. and organized to support smooth service.
• Conducted follow-ups with customers post-service to confirm satisfaction and address any further needs.

• Welcomed guests and guided them to their tables promptly
• Explained menu options, offered suggestions, and took food and beverage orders
• Served food and beverages and confirmed complete orders
• Provided menu information and answered customer inquiries effectively
• Informed customers of daily specials and signature menu items
• Collaborated with kitchen staff to ensure timely food delivery
• Managed reservation system and coordinated seating during peak hours
• Took reservations and to‑go orders to streamline customer and restaurant workflow
• Set up tables between patrons to reduce wait times
• Maintained cleanliness of dining area and ensured a pleasant atmosphere
• Supported team members during busy shifts to enhance service quality
• Circulated within assigned areas to assess and address customer needs during peak hours

Relevant Coursework & Skills Developed

• Completed foundational business courses covering management, marketing, and finance principles
• Gained experience analyzing budgets, cost control, and basic financial reporting
• Studied market analysis, consumer behavior, and business decision‑making
• Developed strong communication and teamwork skills through group projects
• Learned fundamentals of project planning, time management, and organizational strategy
• Built proficiency in Microsoft Office tools used for business assignments (Word, Excel, PowerPoint)
• Completed introductory coursework in economics, including supply/demand and market trends
• Practiced problem‑solving and critical thinking through case studies and business simulations