EMILY MIGLIACCIO
Pocasset,MA
Summary
Enhanced office operations and patient experiences by providing dedicated assistance and fostering a collaborative atmosphere as a medical secretary.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Medical Secretary - Medical Biller
Cape Cod Hearing Center
Hyannis, MA
01.2023 - Current
- Oversaw management of medical records, ensuring accuracy and confidentiality in compliance with HIPAA regulations.
- Managed incoming phone calls, efficiently screening and directing inquiries to appropriate personnel.
- Oversaw inventory management of office supplies and initiated orders to sustain operational efficiency.
- Verified patient insurance coverage and obtained necessary authorizations for medical procedures
- Identified and resolved coding discrepancies on claims to optimize reimbursement processes.
- Engaged with insurance companies to address claim denials and discrepancies.
- Assisted in managing accounts receivable by tracking outstanding payments. Contacted patients to arrange payment plans. Initiated collections when necessary.
Administrative Assistant
Bouchie Insurance
Bourne, MA
08.2021 - 01.2023
- Insurance payment reminder calls to customers
- Mailing, faxing and uploading insurance documents
- Filing claims to Insurance Co
- And following up on progress
- Served as the primary point of contact for visitors/guests, greeting them professionally and ensuring their needs were met during their time at the office
- Performed data entry tasks accurately while maintaining high levels of attention to detail at all times
- Responded promptly to inquiries from clients/customers/vendors via email or phone call
Certified Ophthalmic Assistant/Writer/Scribe
Eye Health Services
Plymouth, MA
12.1998 - 08.2021
- Document medical records based on doctor’s examination of patients
- Enter Doctor’s findings into SRS medical systems
- Complete and code billing forms
- Educate patients regarding diagnosis
- Electronically send Patient medical prescriptions including instructions on use
- Assist Doctor with SLT Lasers for Glaucoma Patients
- Contact patients regarding prescription refills and other medical concerns
- Retrieve and review calls and messages for doctor and triage if necessary
- Technical assistance including eye patching, irrigating, instilling drops
Medical Secretary
EYE HEALTH SERVICES
Sandwich, MA
12.1997 - 12.1998
- Check patients in and verify all personal information, including insurance and referrals
- Check patients out and schedule appointments using GPMS program
- Answer multiple-line phone system and triage calls to necessary locations
- Filing of medical records and documents
- Council patients and schedule for surgery
Front Desk Assistant/Medical Records
Post Eye Center
Plymouth, MA
05.1994 - 05.1997
- Responsible for patient check-in including confirmation of patient information, insurance and referrals
- Schedule appointments using VERSYSS application
- Answer multiple-line phone system and triage calls to necessary locations
- Verify that charts are present and prepared for patient appointments daily
- Filing of medical records and documents
- Notify technician regarding patient prescription refill information
- Deliver faxes and various messages to designated recipients
Education
High School Diploma - General Studies
Bourne High School
Bourne, MA05.1984
Skills
EMR
Ophthalmology Medical Terminology
Medical Office Experience
Microsoft Outlook
Clinical support
Customer service
Patient scheduling
Strong organizational skills
Critical thinking
HIPAA compliance
Insurance verification
Electronic recordkeeping
Medical coding basics
Patient scheduling proficiency
Certification
Certified Ophthalmic Assistant, 06/01/16, 07/01/23
Timeline
Medical Secretary - Medical Biller
Cape Cod Hearing Center
01.2023 - Current
Administrative Assistant
Bouchie Insurance
08.2021 - 01.2023
Certified Ophthalmic Assistant/Writer/Scribe
Eye Health Services
12.1998 - 08.2021
Medical Secretary
EYE HEALTH SERVICES
12.1997 - 12.1998
Front Desk Assistant/Medical Records
Post Eye Center
05.1994 - 05.1997
High School Diploma - General Studies
Bourne High School