Confident, upbeat personailty with a caring attitude and a desire for customer satisfaction. Approachable and genuine, giving the best experience possible to clients no matter the field of work. Highly-motivated to improve and perform beyond the best of my abilities.
Overview
2
2
years of professional experience
Work History
Gamemaster
60ToEscape
Greendale, WI
10.2021 - 04.2022
Worked as a "Gamemaster," introducing groups of people into escape rooms with positivity and fun.
Educated guests on company, game, and safety rules, and monitored their gameplay to ensure their compliance with those regulations.
Improvised solutions to spontaneous game failures, including overriding puzzles, developing creative on-the-spot repairs, and tactfully entering rooms to solve mechanical issues in the game without attracting clients' notice.
Often managed multiple groups within different rooms when coworkers did not show up, working twice as hard to deliver a full and enjoyable experience to the customers.
Restaurant Waiter
Comedysportz
Milwaukee, WI
11.2022 - Current
Performed opening and closing duties such as setting up the dining area, restocking supplies and cleaning equipment.
Acting on the responsibilities of a busser, dishwasher, and server every night - maintaining the highest degrees of cleanliness and customer service.
Provided full restaurant service to a high volume of guests, reaching numbers of over 50 people handled by only myself within the hour long shows.
Worked together with coworkers, bartenders, cooks, and management to solve problems in a quick and constructive manner.
Diamond Sales Associate
Rogers & Hollands - Ashcroft & Oak
Waukesha, WI
06.2023 - 08.2023
Performed twice-daily inventory checks of all merchandise to ensure product safety.
Trained and became educated in the intricacies of diamond and gemstone worth, such as the 4 C's of diamond grading, in order to sell merchandise responsibly and answer any questions customers may have.
Secured incredibly high-value merchandise sales, including diamond jewelry and Rolexes.
Worked ethically, making sales in a highly competitive environment with honesty, respect, and reliability.
Education
Marquette University High School
Some College (No Degree) - Art Education
UW - Milwaukee
Milwaukee
Skills
Incredible Patience
Calm during Crisis
Motivation and Uplifting Attitude
Written and Oral Communication Skills
Teamwork and Leadership Skills
Theater and Improv background
Reliable, Punctual, and Hardworking
Impeccable Customer Service
Policy Enforcement and Complaint Handling
Selling Strategies
Inventory Control and Product Management
Volunteer Experience
Care Age of Brookfield (Center for Hospice and Physical Rehabilitation), Brookfield, WI, 75, Led activities for residents, moving them from room to room and giving them love and positivity to excite them for the activities we had set for them. Led them in exercise, mental challenges, and art projects to give them a sense of motion in a rather still home. Communicated with residents in visits, giving them the time and attention that many people do not give to hear their stories, complaints, and needs. Aided residents with Dementia, Alzheimer's, and other emotional and memory-related disorders with patience, caution, and deep respect.
Redemptorist Retreat Center, Oconomowoc, WI, 74+, Spent a month planning and organizing the 136th Kairos retreat with five other student leaders and two faculty members. Collectively led a group of 27 retreatants, with 5 specifically assigned to me. Facilitated positivity and fun, while still corralling the energy of almost 30 highschool boys to stay in a reflective and spiritual demeanor. Led group prayers, reflection sessions, group therapy sessions, and gave a personal 30 minute talk on the subject of piety and the cyclical nature of Guilt. Encouraged and founded a close, safe bond between five men who were previously strangers to each other.