Dante Patterson
Mesa,AZ
Summary
Dedicated and detail-oriented professional with experience in customer service, sales, technical support, office leadership. Skilled in resolving customer concerns, providing technical assistance, and managing high call volumes with professionalism and empathy. Experienced in using various software platforms, maintaining accurate records, and supporting team operations. Committed to delivering efficient, high-quality service in fast-paced and evolving environments. My transferable skill sets include
Overview
10
10
years of professional experience
Work History
Technical Support Representative
SMART Customer Solutions
Mesa, AZ
08.2025 - 04.2026
- Resolved technical issues for customers through effective troubleshooting and problem-solving techniques.
- Streamlined support processes, enhancing response times and customer satisfaction ratings.
- Mentored junior representatives, fostering skill development and ensuring service consistency.
- Analyzed recurring problems to identify root causes and implement sustainable solutions.
Junior Developer
State of Arizona
08.2023 - 06.2025
- Developed front-end and back-end web applications using HTML5, CSS3, and JavaScript.
- Gained hands-on experience with modern frameworks and tools including React, Node.js, and MongoDB.
- Practiced solving algorithms and applying core data structures to enhance coding efficiency.
- Specialized in UI/UX design, focusing on creating intuitive, user-friendly interfaces.
Prior Authorization Representative
CVS Health (Blue Cross Blue Shield)
Phoenix, AZ
01.2022 - 12.2022
- Reviewed and processed prior authorization requests for medications in compliance with insurance guidelines.
- Maintained HIPAA compliance and upheld high standards of confidentiality and customer service.
Lead COVID-19 Contact Tracer
Arizona Department of Health Services, ADHS
Phoenix, AZ
08.2020 - 08.2021
- Supervised and supported a team of contact tracers conducting case investigations for COVID-19 exposures.
- Conducted interviews with individuals who tested positive to identify close contacts and potential transmission sources.
- Provided guidance on isolation, quarantine procedures, and public health resources.
Technical Support Representative Sales
Asurion (Verizon)
Phoenix, AZ
09.2018 - 02.2020
- Provided technical support for Verizon wireless customers, troubleshooting device issues and offering clear, step-by-step solutions.
- Promoted and upsold service plans and accessories, consistently meeting or exceeding sales targets.
- Delivered excellent customer service in a high-volume call center, maintaining professionalism and empathy during challenging interactions.
Technical Support Trainer and Coach
Ring Doorbell & Security Cams
Scottsdale, AZ
09.2016 - 08.2018
- Trained new hires and existing staff on technical troubleshooting, customer service protocols, and product knowledge for smart home security devices.
- Coached underperforming agents through one-on-one sessions, helping improve KPIs including first-call resolution, customer satisfaction, and call handling time.
Education
High School Diploma -
Fairfax Senior High School
Los Angeles, CAFull Stack Developer Certification - undefined
Persevere Coding Boot Camp
Eloy, AZSkills
- Customer Service & Call Center Support
- Technical Troubleshooting
- Data Entry & Records
- CRM & Case Management Systems
- Conflict Resolution & De-escalation
- Team Leadership & Staff Training
- Time Management & Multi-tasking
- Microsoft Office Suite Google Workspace
Timeline
Technical Support Representative
SMART Customer Solutions
08.2025 - 04.2026
Junior Developer
State of Arizona
08.2023 - 06.2025
Prior Authorization Representative
CVS Health (Blue Cross Blue Shield)
01.2022 - 12.2022
Lead COVID-19 Contact Tracer
Arizona Department of Health Services, ADHS
08.2020 - 08.2021
Technical Support Representative Sales
Asurion (Verizon)
09.2018 - 02.2020
Technical Support Trainer and Coach
Ring Doorbell & Security Cams
09.2016 - 08.2018
Full Stack Developer Certification - undefined
Persevere Coding Boot Camp
High School Diploma -
Fairfax Senior High School