Dante Pulley
CHICAGO,Illinois
Summary
Computer Engineering graduate with experience supporting production systems, infrastructure, and operational workflows in regulated environments. Strong foundation in monitoring systems, documenting events, following procedures, and responding to time-sensitive issues. Seeking an entry-level electric system operations role with formal training and certification progression.
Overview
2026
2026
years of professional experience
Work History
IT Support & Contract Technical Work
Staffing Agency
Chicago, Illinois
01.2024 - Current
- Diagnosed and resolved hardware, connectivity, and access issues to restore operations promptly
- Delivered technical support for Windows-based systems, enhancing user experience and system functionality
- Recorded issues and resolutions for efficient follow-up and escalation, improving overall support process
Technical Systems Support / Software Engineer
Azumo
Chicago, USA
2021 - 2024
- Supported internal production systems used by engineering, quality, and operations teams
- Monitored system behavior, reviewed logs, and analyzed anomalies to enhance system reliability
- Diagnosed issues by isolating hardware, software, and network variables to facilitate timely resolutions
- Followed documented procedures for deployments, configuration changes, and incident response
- Maintained accurate logs, reports, and documentation of system events to support incident analysis and improve response strategies
- Reported system issues to senior team members for further action to prevent operational impact
Technical Assembly & Production Support
Azumo
Chicago, USA
2020 - 2021
- Assembled and supported hardware components, ensuring operational readiness in production environment
- Verified functionality, identifying and documenting defects or inconsistencies to maintain quality standards
- Assisted with troubleshooting assembly and configuration issues, facilitating timely resolutions
- Followed work instructions, diagrams, and safety procedures
Education
Bachelor of Science - Computer Engineering
University of Illinois At Chicago
Chicago, ILSkills
- System monitoring and event logging
- Root cause analysis and fault isolation
- Procedural compliance and change control awareness
- Clear written and verbal communication under pressure
- Incident response and escalation discipline
- Operating Systems: Windows
- Networking Fundamentals
- Log review and system diagnostics
- Technical documentation & reporting
- Microsoft Office
Websites
Certifications And Availability
Willing and prepared to complete SOPD testing and NERC certification, Available for on-site, shift-based work including nights, weekends, and emergency coverage
Operator Relevant Skills
- System monitoring and event logging
- Root cause analysis and fault isolation
- Procedural compliance and change control awareness
- Clear written and verbal communication under pressure
- Incident response and escalation discipline
Timeline
IT Support & Contract Technical Work
Staffing Agency
01.2024 - Current
Technical Systems Support / Software Engineer
Azumo
2021 - 2024
Technical Assembly & Production Support
Azumo
2020 - 2021
Bachelor of Science - Computer Engineering
University of Illinois At Chicago