Dante Roberson
Cincinnati,OH
Overview
16
16
years of professional experience
Work History
Senior Chargeback Associate
Genpact
10.2020 - 09.2024
- Initiating bank disputes and fraud disputes for Visa and Mastercard's
- Researching and processing requests from financial institutions regarding cardholder transactions that are received over the telephone and via email
- Creating ticket alerts for financial institutions when processing errors delay disputes from continuing chargebacks
- Processing manual debits and credits to the financial institutions
- Handling several aspects of the dispute process while ensuring compliance with Visa and MasterCard federal regulations
- Scheduling bi-weekly meetings with financial institutions to answer bank inquiries and to ensure that dispute requests are fulfilled
Account Representative
US Bank
11.2017 - 10.2020
- Contacting customers by telephone using an outbound dialer system and taking inbound collection calls on auto loans, leases, boats, RV & Marine’s to solicit payments and determine reasons for overdue payments on accounts ranging from 1—120 days past due
- Established repayment schedules or other debt repayment strategies based on customers financial situations while conducting all conversations in a clear and professional manner adhering to all federal, state, and local guidelines
- Maintaining strict confidentiality with customer account information
- Locate customers with the assistance of skip tracing tools
- Accurately recording information regarding financial status of customer and status of collection efforts
- Advise customers of necessary actions and strategies for debt repayment
- Performing various administrative functions for assigned accounts, such as recording address changes and other contact information
Consumer Relations
Anthem Blue Cross Blue Shield
02.2017 - 07.2017
- Responds to customer inquiries via telephone and written correspondence regarding insurance benefits, provider contracts, and eligibility
- Acting as a consumer advocate by solving challenging problems for member’s that impact their healthcare needs
- Quoting benefits and eligibility of insurance coverage for providers and members
- Operated a PC/image station to obtain and extract information, documents, activities, and changes in the database
- Used computerized systems for tracking, information gathering, and troubleshooting
Health Information Associate
Path Forward IT
09.2014 - 12.2015
- Assembled charts for physicians while following HIPPA and state/federal regulations
- Scheduled appointments for Oncology Hematology Care patients with rare diseases and blood disorders
- Abstraction and indexing of patient medical records, including but not limited to, lab results, radiology reports, correspondence, and pathology reports
- Obtained medical records for existing patients as requested by physicians
- Checked doctor’s schedules daily to ensure complete records prior to appointments
Patient Accounts Coordinator
Medical Recovery Systems LLC
08.2012 - 11.2013
- Trained team of 25 individuals and new employees on billing systems, policies, and procedures
- Verified insurance eligibility through online communications on behalf of Medicaid insurers and generated statements
- Researched and educated self on medical terminology, billing systems, protocols, and insurance policies
- Maintained patient records, filed documents, audited charts for income verification while maintaining confidentiality
- Initiated billing for worker’s compensation, auto insurance, & health insurance coverage for medical claims
Collections Lead
Citi Bank
06.2008 - 05.2012
- Mastered strategies to collect different stages of retail and bank credit card accounts (1-6 months past due).
- Trained and educated 20 new-hire employees in collections and was appointed team lead for support.
- Managed team meetings, including company updates, alerts, creative solutions, metrics, policy changes, and improvement.
Education
Job Readiness Training -
City Link
High School Diploma -
Western Hills University
Skills
- Microsoft Office Suite
- Customer Relationship Management
- SharePoint
- Computer Literacy
- Data Entry
- Attention to Detail
- Interpersonal Skills
- Relationship Building
- Adept to Mastering New Concepts
- Risk Management
- Financial Analysis
- Analytical Skills
- Collaboration Leadership Skills
- Conflict Resolution
- Negotiation Skills
Timeline
Senior Chargeback Associate
Genpact
10.2020 - 09.2024
Account Representative
US Bank
11.2017 - 10.2020
Consumer Relations
Anthem Blue Cross Blue Shield
02.2017 - 07.2017
Health Information Associate
Path Forward IT
09.2014 - 12.2015
Patient Accounts Coordinator
Medical Recovery Systems LLC
08.2012 - 11.2013
Collections Lead
Citi Bank
06.2008 - 05.2012
Job Readiness Training -
City Link
High School Diploma -
Western Hills University
Similar Profiles
Afreen FatimaAfreen Fatima
Process associate at GenpactProcess associate at Genpact
ASHUTOSH KANNAUJEEYAASHUTOSH KANNAUJEEYA
Technical Support Representative at GenpactTechnical Support Representative at Genpact
Pankaj VermaPankaj Verma
Senior Operations Manager at GenpactSenior Operations Manager at Genpact
Detravia ThomasDetravia Thomas
Customer service specialist at GenpactCustomer service specialist at Genpact
Jaylin WilliamsJaylin Williams
Automotive Sales Professional at Jeff Wyler Fairfield AutomallAutomotive Sales Professional at Jeff Wyler Fairfield Automall