Dante Simmons
Summary
Dynamic and results-oriented professional with extensive experience in customer service and team leadership, notably at Starbucks. Excelled in high-pressure environments, demonstrating exceptional time management and communication skills. Fluent in bilingual communication, adept at public presentations, and committed to continuous learning and development.
Overview
4
4
years of professional experience
Work History
SERVER
JOE’S ON JOLLY
Okemos, Michigan
04.2023 - Current
- Assist multiple tables
- Clean service areas
- Roll silverware
- Run drinks
- Run Food
HOST
Toast-Birmingham
Birmingham, Michigan
05.2023 - 08.2023
- Company Overview: Heavily trafficked brunch spot that required extensive customer service skills
- Assisting servers run drinks and/or food
- Seating guests, estimating accurate wait time for customers, and dealing with unsatisfied guests
- Heavily trafficked brunch spot that required extensive customer service skills
SHIFT SUPERVISOR/CREW LEAD
Starbucks
East Lansing, Michigan
07.2020 - 09.2023
- Oversee productivity of Barista and allocating them to their proper position to guarantee maximum efficiency
- Tackling any and all of customer concerns to ensure satisfaction
- Responsible for managing cash flow operations on a day-to-day basis
- Mentored new and existing baristas on: solution and selling strategies, customer connection management, and advancing product knowledge
BARISTA
Starbucks
Clarkston, Michigan
- Serve customers in high volume
- Requires a level of professionalism and excellent customer service skills
- Daily sales often exceeded $10,000
- Tasks: taking orders, preparing food and drinks, and handling cash
- High degrees of accuracy expected, time guidelines set by management and enforced in a fast work environment
Education
Bachelor of Arts - Political Science
Michigan State University
East Lansing, Michigan05.2025
Minor - Spanish
Michigan State University
East Lansing, MI05-2025
Minor - African American And African Studies
Michigan State University
East Lansing, MI05-2025
Skills
- Excellent time management
- Attention to detail
- Great communication skills
- Eagerness to learn new skills
- Bilingual communication
- Networking
- Oral presentations
- Public presentation
- Expectation setting
- Training and mentoring
Languages
Spanish
Professional
Timeline
HOST
Toast-Birmingham
05.2023 - 08.2023
SERVER
JOE’S ON JOLLY
04.2023 - Current
SHIFT SUPERVISOR/CREW LEAD
Starbucks
07.2020 - 09.2023
BARISTA
Starbucks
Bachelor of Arts - Political Science
Michigan State University
Minor - Spanish
Michigan State University
Minor - African American And African Studies
Michigan State University