Dante Tafoya
Nashville,TN
Summary
Results-driven professional with expertise in SaaS solutions and account management. Skilled in coordinating customer journeys and resolving complex issues, leading to significant revenue growth and improved client outcomes.
Overview
4
4
years of professional experience
Work History
Customer Success Manager
Nuvolo
Remote, US
09.2025 - Current
- Managed portfolio of over 25 enterprise-level clients as primary liaison for operational needs.
- Resolved complex issues in client ServiceNow environments to ensure uninterrupted functionality of Nuvolo solutions.
- Coordinated post-sale journeys, providing implementation support and partner collaboration for seamless deployment.
Account Manager
Oracle NetSuite
Nashville, Tennessee
01.2024 - 09.2025
- Managed portfolio of 40-50 emerging NetSuite customers across various industries to assess ERP, e-commerce, CRM, and financial needs.
- Surpassed sales quotas, achieving over 100% Year-To-Date and generating over $800,000 in Annual Recurring Revenue through strategic upselling.
- Recommended and implemented best practices and product upgrades, resulting in enhanced efficiency and increased user adoption.
- Conducted regular business reviews with key stakeholders to evaluate progress, address challenges, and develop strategic action plans.
- Collaborated with cross-functional teams to ensure seamless customer experiences and drive ongoing product improvements.
Business Development Representative
Oracle NetSuite
Nashville, Tennessee
06.2022 - 01.2024
- Generated quality leads for Account Executives by identifying and qualifying potential NetSuite customers.
- Analyzed prospect business needs by interacting with C-Level executives and key personnel.
- Acquired comprehensive knowledge of NetSuite's solution across support, services, management, and sales.
- Achieved four times quota with over 15% quarter-over-quarter growth in outbound efforts.
Education
Bachelor of Science - Business Marketing
University of Nevada
Reno, NV05-2022
Skills
- Account management and strategic planning
- Customer success and retention
- SaaS and NetSuite expertise
- Revenue growth and forecasting
- Contract negotiation and upselling
- Cross-functional collaboration and stakeholder management
Timeline
Customer Success Manager
Nuvolo
09.2025 - Current
Account Manager
Oracle NetSuite
01.2024 - 09.2025
Business Development Representative
Oracle NetSuite
06.2022 - 01.2024
Bachelor of Science - Business Marketing
University of Nevada