Dante A. DeLuca
Chandler,AZ
Summary
Knowledgeable and dedicated customer service professional with extensive experience in sales, marketing, & customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Player Services Representative
JDM
(Biltmore Golf Resort) Phoenix, Az
11.2022 - 04.2023
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Recommended products to customers, thoroughly explaining details.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Trained new personnel regarding company operations, policies and services.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Promptly responded to inquiries and requests from prospective customers.
- Trained staff on operating procedures and company services.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention
Insurance Agent Assistant
Stinson & Associates
Chandler, AZ
04.2020 - 03.2021
- Completed sales documentation and collected signatures to finalize purchases.
- Participated in networking events and developed relationships with potential clients to increase sales.
- Researched and resolved areas of concern for potential and existing clients.
- Served as point-of-contact for potential and existing insurance customers.
- Generated leads and met with potential clients to explain insurance options and encourage purchases.
- Tracked competitors' insurance offerings and used for comparison during sales calls.
- Met sales targets of $ per month.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Conducted invoicing and investigated accounts receivables discrepancies.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Composed and proofread memos, letters and reports to verify error-free communication.
Player Services Representative
Ocotillo Golf Resort
Chandler, AZ
02.2019 - 02.2020
Sales Manager
Sun Devil Promotions
Chandler, AZ
01.2017 - 01.2019
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
- Supervised sales team of people, stepping in to support employees and deliver smooth sales processes for clients.
- Held weekly meetings with team to identify techniques to overcome sales obstacles.
- Developed and implemented comprehensive salesperson training program.
- Resolved customer issues quickly and managed all accounts to increase sales and build customer rapport.
Education
Bachelor of Science - Applied Entrepreneurship / Business
Grand Canyon University
Phoenix, AZ04.2023
Associate of Arts - Communications
Maricopa Community Colleges - Gateway Community College
Phoenix, AZ04.2021
Skills
- Retail materials management
- Complaint resolution
- Strategic sales knowledge
- Account management
- Retail store support
- Training development aptitude
- Professional telephone demeanor
- POS systems expert
- Money handling abilities
- Sales expertise
- Multi-line phone talent
Certification
- [CPR] License - [2018]
- Licensed [Bartender & Server] - [2019]
Timeline
Player Services Representative
JDM
11.2022 - 04.2023
Insurance Agent Assistant
Stinson & Associates
04.2020 - 03.2021
Player Services Representative
Ocotillo Golf Resort
02.2019 - 02.2020
Sales Manager
Sun Devil Promotions
01.2017 - 01.2019
Bachelor of Science - Applied Entrepreneurship / Business
Grand Canyon University
Associate of Arts - Communications
Maricopa Community Colleges - Gateway Community College