Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Danterrika Mayes

Memphis,TN
Danterrika Mayes

Summary

Flexible hard worker ready to learn and contribute to team success.

Energetic professional with background in promotional and demonstration roles, known for high productivity and efficiency in task completion. Possess specialized skills in product demonstration, customer engagement, and persuasive communication. Excel at interpersonal relations, problem-solving, and adaptability, ensuring seamless promotion campaigns and elevated customer experiences.

Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.

Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.

Overview

8
years of professional experience

Work History

Old Navy
Memphis, TN

Brand Ambassador
05.2017 - 07.2018

Job overview

  • Communicated regularly with team members regarding progress updates on projects.
  • Maintained an up-to-date knowledge base on current industry developments.
  • Gathered customer feedback for product development purposes.
  • Provided customer service support during promotional events or when needed.

Pizza Hut Call Center
Memphis, TN

Call Center Representative
07.2018 - 08.2019

Job overview

  • Maintained records of customer interactions, transactions, comments and complaints.
  • Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
  • Utilized knowledge base to answer inquiries from customers quickly and effectively.
  • Monitored call queues in order to prioritize incoming calls by urgency or importance level.
  • Attended regular training sessions on updates and changes within the industry or organization.
  • Identified opportunities to upsell additional products or services when appropriate.
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.

FedEx
Memphis, TN

Warehouse Picker
10.2019 - 05.2020

Job overview

  • Tracked inventory levels on a daily basis and reported discrepancies accordingly.
  • Loaded and unloaded goods from trucks using pallet jacks.
  • Packaged items securely in boxes, bags or other containers before shipping.
  • Inspected incoming shipments for damage or discrepancies between the packing list and actual inventory received.
  • Maintained cleanliness of warehouse by sweeping floors and wiping down shelving units.
  • Attended mandatory training sessions regarding safety protocols, operational procedures and new technology implementation.

The Waist Bar
Memphis, TN

Store Manager
07.2020 - 03.2021

Job overview

  • Assisted customers with locating merchandise within the store.
  • Verified that all coupons were valid prior to processing them into the system.
  • Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
  • Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
  • Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
  • Received payment by cash, check, credit cards, vouchers or automatic debits.
  • Ensured that all areas of the retail floor were properly stocked throughout each shift.
  • Followed established loss prevention procedures when dealing with suspicious customers or activities.
  • Complied with all health and safety regulations while performing job duties.
  • Resolved customer complaints in a professional manner.
  • Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
  • Answered incoming phone calls from customers regarding product availability or store locations.
  • Assisted co-workers with tasks as needed to ensure smooth operations of the store.
  • Bagged, boxed or gift-wrapped sold merchandise per customer's request.
  • Monitored inventory levels and placed orders to restock shelves.
  • Created weekly work schedules for store personnel.
  • Recruited, trained and supervised new employees.
  • Updated POS system with new products and promotional offers.

Petland
Memphis, TN

Kennel Technician
03.2021 - 07.2021

Job overview

  • Participated in training sessions to stay up-to-date on industry trends and best practices.
  • Provided daily care and monitoring of animals, including feeding, watering, cleaning cages and administering medications.
  • Monitored animals for signs of illness or distress and reported to supervisor immediately.
  • Provided humane treatment of all animals at all times.
  • Responded to emergency situations in a timely manner while following safety protocols.
  • Conducted behavior assessments on new arrivals to determine appropriate housing needs.
  • Organized inventory of food, bedding supplies, toys and other items needed for animal care.
  • Adhered to standards set forth by local laws regarding animal welfare.
  • Exercised dogs regularly according to individual needs.
  • Stayed on top of laundry, sweeping and disinfection protocols.
  • Monitored safety of every animal to prevent injuries from other animals or environmental hazards.

Internal Revenue Service
Memphis, TN

Tax Examining Clerk
07.2021 - 07.2022

Job overview

  • Maintained a library of updated tax forms, publications, regulations, and procedures.
  • Maintained confidential records in accordance with departmental policies and procedures.
  • Participated in training sessions to stay abreast of new developments in taxation law.
  • Conducted audits on businesses that were delinquent in filing their taxes.
  • Identified discrepancies in tax returns, researched information, and recommended appropriate action.
  • Prepared written reports summarizing taxpayer accounts status and findings.
  • Followed up with taxpayers after audits have been completed to ensure all necessary paperwork has been filed correctly.
  • Performed calculations on complex individual income tax returns with multiple sources of income.
  • Assessed and verified tax documents for accuracy and completeness.
  • Verified accuracy of data entered into computerized accounting systems such as QuickBooks or Peachtree Accounting Software.
  • Responded to inquiries from taxpayers regarding filing requirements, payment options, or other related issues.
  • Determined eligibility for exemptions based on legal criteria set forth in Internal Revenue Service regulations.
  • Processed amended and late-filed returns according to established guidelines.
  • Provided assistance to taxpayers who needed help understanding the complexities of the federal tax code.

Cleaning Authority
Memphis, TN

Commercial/Residential Cleaner
08.2022 - 04.2023

Job overview

  • Sanitized all surfaces with appropriate cleaning products.
  • Restocked bathroom items such as toilet paper when necessary.
  • Scrubbed sinks, tubs and showers to remove dirt build-up.
  • Provided excellent customer service at all times.
  • Maintained cleaning supplies inventory by checking stock to determine inventory level; anticipating needs; placing orders; verifying receipt.
  • Cleaned, scrubbed, and polished bathrooms, kitchens, living rooms, bedrooms and hallways.
  • Emptied trash cans and disposed of waste materials properly.
  • Cleaned windows inside and out using ladders or step stools when needed.
  • Cleaned refrigerator interiors and exteriors as instructed by homeowners.
  • Inspected completed work to ensure that it met standards of cleanliness.
  • Respected customer's privacy while performing duties in their homes.
  • Swept, vacuumed, mopped and waxed floors.
  • Responded promptly to customer inquiries regarding services offered.
  • Followed instructions from supervisors regarding special tasks or requests.
  • Removed cobwebs from ceilings and corners of rooms.
  • Kept records of time spent on each job for billing purposes.
  • Adhered to safety procedures while working with hazardous chemicals and materials.

Behavioral Services Of Tennessee
Memphis, TN

Direct Support Professional
04.2023 - 07.2024

Job overview

  • Developed relationships with families of those receiving services to ensure continuity of care.
  • Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.
  • Assisted in planning and implementing recreational activities for participants.
  • Facilitated social interactions between participants and their peers in the community.
  • Accompanied individuals on outings to promote independence and integration into the community.
  • Collaborated with other staff members to develop individualized service plans for each participant.
  • Provided guidance and support to ensure safety of individuals served.
  • Assisted individuals with daily living activities such as bathing, dressing, and grooming.
  • Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
  • Monitored client's well-being, safety, and comfort under physician direction.
  • Documented current patient information to update vital signs, behaviors, and eating habits.
  • Accompanied or transported clients to appointments, errands and social activities.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Supervised medication administration, personal hygiene, and other activities of daily living.

Truelove’s Health Care Services
Memphis, TN

Home Health Care Worker
08.2024 - Current

Job overview

  • Administered medications and monitored health status of clients.
  • Maintained accurate documentation of visits and provided feedback regarding patients' condition, progress to supervisor, nursing staff, family members.
  • Provided emotional support during difficult times.
  • Educated family members on how to provide care for their loved one in the home setting.
  • Conducted home safety assessments to identify potential hazards or areas that need improvement.
  • Maintained positive relationships with clients by providing compassionate care.
  • Assisted with meal preparation and ensured proper nutrition was maintained.
  • Performed light housekeeping tasks including laundry and cleaning.
  • Participated in team meetings with other health professionals to discuss patient progress and coordinate care plans.
  • Adhered to HIPAA regulations when handling confidential information.
  • Provided transportation services for medical appointments or errands.
  • Assisted with activities of daily living, such as bathing, dressing, grooming, and toileting.
  • Monitored vital signs such as blood pressure, temperature, respiration rate.
  • Utilized problem solving skills to resolve conflicts between clients or families.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Directed patients in simple prescribed exercises and assisted with daily physical therapy routines.

Education

Cordova High School
Cordova, TN

High School Diploma
03-2020

University Overview

Graduated Class of2020

Skills

  • Branding
  • Sales and negotiation tactics
  • Floor operations and displays
  • Communication skills
  • Staff training
  • Conflict resolution techniques
  • Strong interpersonal skills
  • Goal-oriented mindset
  • Revenue generation
  • Multilingual communication
  • Team leadership qualities
  • Marketing
  • Account penetration
  • Adaptable personality
  • Data-driven decision making
  • Inventory control
  • Business growth
  • Scheduling
  • Effective networking
  • Social media expertise

Timeline

Home Health Care Worker
Truelove’s Health Care Services
08.2024 - Current
Direct Support Professional
Behavioral Services Of Tennessee
04.2023 - 07.2024
Commercial/Residential Cleaner
Cleaning Authority
08.2022 - 04.2023
Tax Examining Clerk
Internal Revenue Service
07.2021 - 07.2022
Kennel Technician
Petland
03.2021 - 07.2021
Store Manager
The Waist Bar
07.2020 - 03.2021
Warehouse Picker
FedEx
10.2019 - 05.2020
Call Center Representative
Pizza Hut Call Center
07.2018 - 08.2019
Brand Ambassador
Old Navy
05.2017 - 07.2018
Cordova High School
High School Diploma
Danterrika Mayes