Danteryaun Hughes
Nashville,TN
Summary
Proven professional with a solid background in data entry, customer service, accurate documentation, clinic care regulation compliance, and satisfactory outcomes. Excels in problem-solving, electronic, and effective communication. Demonstrates strong multitasking abilities and professionalism, contributing to significant team achievements and process improvements. Talented Intake in conducting intake interviews and summarizing data with speed and efficiency. Connects with clients easily to provide thoughtful and compassionate assistance.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Intake-specialist
Smile Direct Club
03.2020 - 09.2022
- Complete intake assessment form to determine eligibility for aligners, treatment program, and account problems.
- Provided excellent customer service to patients, family members, and staff during the intake process.
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
- Collaborated with staff to ensure patients received appropriate services and resources.
- Answer phone calls and provided new patients with required paperwork to initiate service.
- Contributed to a positive work environment through effective teamwork and open communication among employees.
Customer Service Representative
Panera Bread
02.2020 - 02.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving customers conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for services.
- Processed customer service orders promptly to increase customer satisfaction.
- Assisted customers in placing online orders, improving overall user experience.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
Warehouse Worker
Amazon
06.2019 - 01.2020
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
- Collaborated with various departments to manage timely delivery of orders and avoid delays.
- Supported customer satisfaction efforts through prompt resolution of delivery issues.
Education
Bachelor of Science - Health Sciences
Tennessee State University
Nashville, TN05.2024
Bachelor of Science - Minor in Psychology
Tennessee State University
Nashville, TN05.2024
Skills
Data Entry
Follow up skills
Customer Service
Documentation and Recordkeeping
Multitasking and Organization
Multi-Line Phone Systems
Appointment Scheduling
Decision-Making
Regulatory Compliance
Time Management
Problem-Solving
Multitasking
Team Collaboration
Active Listening
Effective Communication
Professionalism
Certification
- Basic Life Support (BLS), Nashville Fire Academy, America Heart Association, Hermitage, TN, 37076. Active
Timeline
Intake-specialist
Smile Direct Club
03.2020 - 09.2022
Customer Service Representative
Panera Bread
02.2020 - 02.2021
Warehouse Worker
Amazon
06.2019 - 01.2020
- Basic Life Support (BLS), Nashville Fire Academy, America Heart Association, Hermitage, TN, 37076. Active
Bachelor of Science - Health Sciences
Tennessee State University
Bachelor of Science - Minor in Psychology
Tennessee State University
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