Summary
Overview
Work History
Skills
Languages
Timeline
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DANTES MEDINA

Queens,NY

Summary

Results-driven professional with over 15 years of experience in management and sales. Demonstrated ability to dramatically improve revenues in underperforming sales teams. Motivated to deliver exceptional customer service, consistently resulting in successful business outcomes.

Overview

17
17
years of professional experience

Work History

Sales Specialist

Sunrise Chevrolet
08.2022 - Current
  • Customer Service: Delivered exceptional customer service, ensuring each customer's experience was positive, memorable, and consistent.
  • Sales Achievement: Consistently met and exceeded monthly sales targets by implementing effective sales strategies and understanding customer needs.
  • Product Knowledge: Maintained in-depth knowledge of all vehicle models, features, and benefits, providing detailed information to customers.
  • Lead Management: Managed and followed up on leads through phone calls, emails, and personal interactions, converting prospects into sales.
  • Negotiation: Negotiated pricing and financing terms with customers to achieve mutually beneficial agreements.
  • Documentation: Prepared and processed all necessary paperwork for vehicle sales, ensuring accuracy and compliance with company policies.
  • Team Collaboration: Worked closely with the sales team and management to develop sales strategies and achieve dealership goals.

General Manager

New York Sports Clubs
12.2017 - 12.2019
  • Sourcing, Recruiting, and Onboarding: Responsible for sourcing, recruiting, and onboarding qualified team members to ensure a competent and efficient workforce.
  • Club Operations: Ensure the smooth, efficient, and profitable operation of the club, with a focus on driving membership sales.
  • Staff Training and Performance: Plan and direct staff training and performance evaluations to maintain high standards and foster professional development.
  • Financial Reporting: Provide input and report monthly results to the Business Director regarding the club’s P&Ls.
  • Customer Service and Club Maintenance: Ensure that the club provides high levels of customer service, maintains a consistently clean environment, offers friendly service, and responds promptly to member feedback.

General Manager

Tapout Fitness
10.2015 - 03.2017
  • Team Hiring and Development: Responsible for hiring, training, and developing front-line team members and Department Managers.
  • Budget Management: Executed against a budget with specified revenue, expense, profit, and headcount targets, and led the execution of company programs and policies.
  • Performance Meetings: Conducted weekly meetings with reports to review performance and provide direction, motivation, and guidance toward achieving individual and company goals.
  • Event Planning: Planned and organized monthly events to increase sales.
  • Customer Experience: Ensured that each guest's experience was positive, memorable, and consistent. Policy
  • Compliance: Oversaw and ensured compliance of all staff with established company policies.
  • Developed and rolled out new policies.

General Manager

24 Hour Fitness
12.2014 - 09.2015
  • Store Operations Management: Managed daily store operations and supervised a team of up to 50 employees.
  • Training and Development: Trained and developed sales advisors on selling skills and operational procedures.
  • Coaching and Performance Management: Provided ongoing coaching, created succession plans, and effectively managed performance and corrective action processes.
  • Executive Communication: Effectively communicated business strategies to Executive Management on behalf of my team.
  • New Hire Orientation: Conducted New Hire Orientation to foster a positive attitude toward organizational objectives.
  • HR Collaboration: Liaised with the HR Department to establish employee benefits, training, payroll, performance management, and termination procedures.
  • Policy Compliance: Ensured compliance with all policies and procedures.
  • Resource Monitoring: Monitored supplies, labor, and expenses for each department to reflect positive results in the Profit and Loss Statements.

General Manager

Bally Total Fitness
02.2007 - 12.2014
  • Team Oversight: Directly oversaw over 45 team members for quality control and productivity, ensuring excellent member experiences, making recommendations, and proactively solving problems.
  • Training and Promotion: Trained and developed team members, promoting top performers within the district to management roles.
  • Financial Planning: Prepared monthly forecasts and reviewed budgets with the district manager.
  • Sales Tracking: Organized weekly sales reports for the sales department to track success.
  • Competitive Analysis: Performed competitive analysis to make recommendations for future company growth.
  • Expense Monitoring: Monitored ongoing expenses relative to budget projections.
  • Legal Representation: Represented the company in small claims court.
  • Loss Prevention: Prevented store losses using awareness, attention to detail, and integrity.

Skills

  • Business Operations
  • Sales and Marketing
  • Top Performer
  • Deadline Driven
  • Staff Development
  • Conflict Resolution
  • Payroll Processing
  • Customer Focused

Languages

  • English
  • Spanish

Timeline

Sales Specialist

Sunrise Chevrolet
08.2022 - Current

General Manager

New York Sports Clubs
12.2017 - 12.2019

General Manager

Tapout Fitness
10.2015 - 03.2017

General Manager

24 Hour Fitness
12.2014 - 09.2015

General Manager

Bally Total Fitness
02.2007 - 12.2014

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DANTES MEDINA