Cyber Security Specialist with extensive experience in Management & Leadership. Expert in leading remote teams to tight deadlines and high standards, all while maintaining high quality. Adept in communication, accuracy and collaboration in high-stress environments. Aiming to leverage my leadership knowledge to bridge any gaps between teams and goals. Holds a certificate in Cybersecurity from the University of Utah. Additionally studying for the CompTIA Security+ and Pursuing the CompTIA PenTest+ certification. Strengths in auditing, risk mitigation, and offensive and defensive security; coupled with managing large teams in remote nationwide settings, make me a valuable, hard-working asset to any team.
Developed and Trained 80 Sales Support Representatives during AEP • Oversaw each agent make 500+ outbound dials each day on an auto dialer • Internally promoted & trained 3 Team Leads, on Sales Coaching, Team Management & Leadership Development. • Spearheaded company Sales Training, Daily Attendance, and Quality Assurance
Developed revenue opportunities through a variety of lead generation activities including cold-calling, referrals and marketing led programs • Sold current and new clients a Practice Management Software and Revenue Cycle Management • Achieved and exceeded monthly quota of up-sells to current clients some months by more than 300% of goal • Completed Daily Demo’s with new and existing clients of the software
Trained agents nationwide on the sales process alongside Quality Assurance, to promote the proper use of compliance metrics • Ensured accurate delivery of the sales process in each contact with clients with a hands on coaching approach • Enlgarged agents mindset and belief to align with company values and achieve goals
Strategized new processes through our systems to better serve our agents and our clients • Expanded GoHealth’s portfolio by submitting over $1.3 million of revenue per month • Averaged no less than 1 million of revenue per month with a team of 11-15+ agents
Consulted and “Sold” our clients on Inbounds and Outbounds in reference to their Medicare needs • Successfully mastered the sales process to most effectively and ethically serve our clients • Ranked in the top of the Sales Leaderboard and the Customer Satisfaction Leaderboard
(HARDWARE)
- Servers - Motherboards
- Routers - Laptops
- Modems - Network Cards
- Desktops - Printers
- Scanners - Firewalls
- Wireless Access Points
(TECHNOLOGIES)
- Hyper-V - Microsoft Azure
- VMware - AWS Cloud
- Linux - UNIX - Kali Linux
- Metasploit - SIEM
- Office 365/Microsoft 365
- Microsoft Exchange Server
- Azure Virtual Desktop
(SOFTWARE)
- Microsoft Exchange - Microsoft Azure
- Microsoft SharePoint Online
- Microsoft Teams - Microsoft Office 365
- Microsoft Office - Google GSuite
- SQL - Burp Suite - Wireshark - Nmap
- Autopsy - Splunk - Nessus
(LANGUAGES)
- HTML - JavaScript - Powershell
- Bash - Python
Pursuing CompTIA Security+