Business Management
DANTE TAPIA ESCOBEDO
District Manager, Service And Repair
Houston,TX
Summary
DISTRICT MANAGER with exceptional proven experience of 10+ years as a people leader focusing on operations, customer service, excelling in metrics, supply chain and management. A Texas A&M Alumni, currently a District Manager at Assurant, consistently excelling in sales and customer service metrics in a multi-unit retail environment facilitating logistics operations and project staffing through precise resource planning. Dedicated and self-disciplined and able to building rapport with inter-company functional areas to achieve department objectives and to deliver significant value. Open to relocation. Core competencies include: Sales| Business Fundamentals | Relationship Building | Written and Oral Communications | MS Office Cross Functional Leadership | Team Building | Operations Management | Presentation
Overview
12
12
years of professional experience
8
8
years of post-secondary education
4
4
Certifications
3
3
Languages
Work History
District Manager
Assurant
Houston, TX
01.2019 - Current
- Oversee service and repair operations to ensure efficiency meeting service level agreements and surpassing monthly metrics/goals
- Recruit, train and lead a diverse staff of 10 stores, and 60 technicians in the Houston NW market, resolving disputes as necessary
- Enable successful project and product deliveries in a multi- unit retail business, surpassing monthly sales and metrics by actively participating in design and execution, face of the district and building relationships with clients
- Lead entire district and make decisions to improve in every area of the business, P&L reports, increase profit of entire District and recognizing and rewarding team
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Create process walkthroughs to optimize all programs needed to excel for entire company and coaching and developing District techs
- Significantly reduced inventory loss through process restructuring to remove non-value-add tasks
- Evaluated costs against expected market price points and set structures to achieve profit targets.
- Set clear goals for team members and assured accountability with positive reinforcement to change behaviors.
- Revitalized operations and realigned plans to better capture new opportunities and take advantage of changes in customer habits.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
- Held meetings with director to identify techniques to overcome sales and KPI metric obstacles.
- Introduced cost-saving initiatives to reduce losses and increase profit margin.
- Located, developed and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Optimized in-store merchandising and monitored inventory availability to increase sales.
- Worked collaboratively with loss prevention to decrease shrink and boost loss awareness.
- Led targeted training programs to educate staff on product benefits and service capabilities.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Built positive and productive relationships with store and field leadership.
- Optimized team performance with newly implemented sales and merchandising procedures.
District Manager in Training
Assurant
Houston, TX
08.2018 - 12.2018
- In startup and commissioning of the entire Houston NW Service and repair stores
- Opened and set the foundation for operations in Houston NW Service and repair 6 stores and staff
- Maintained operation consistency by leading a team of 40 with sales and monthly metrics and resolving disputes
- Reduced rework by implementing better process proficiency and analytics to measure key performance indexes (KPIs)
- Developed training materials and onboard experience for new hires
- Maintained operations standards by creating and monitoring audit posts.
- Assisted established management staff with operational oversight, business development and process improvement strategies.
- Sat in on disciplinary hearings to learn about conflict resolution in workplace.
- Handled day-to-day customer or client questions via telephone or email.
- Gained knowledge of company policies, protocols and processes.
- Organized projects and contests to increase sales and metrics and encourage exceptional customer service.
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Used company reports to analyze sales, gross profit and inventory activities.
- Described product to customers and accurately explained details and care of merchandise.
- Purchased or requisitioned supplies and equipment to facilitate timely delivery of services.
- Acted with integrity, honesty and knowledge to promote culture of company.
- Estimated expected changes in business operations and made proactive adjustments to employee schedules and inventory levels to address needs.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Trained and developed personnel to improve safety, employee relations and resolve [Type] issues.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Performed supplier risk evaluations and supported regulatory inspections.
Assistant District Manager
Asurion
Austin, TX
01.2016 - 07.2018
- Managed scheduling, Sales, and Inventory for 8 Stores in the Austin Market
- Maintained high customer satisfaction level by leveraging strong communication and problem-solving skills
- Surpassed all sales goals month over month
- Consistently surpassed all metrics individually and for entire store
- Identified miscellaneous operations issues and brainstormed with the team to determine a resolution
- Added new talent to the team and assisted with onboarding and training.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Reduced supply expenses, cut production costs and lowered financial expenditures to increase bottom line.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Developed strategy to increase sales and drive profits.
- Introduced new products or services, increased marketing activities and improved customer service to drive sales.
- Strengthened operational efficiency to remain cost-effective while maintaining quality service.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Compiled financial data to comply with budget.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Developed organizational structure to outline and direct rules, roles and responsibilities.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Directed promotion and brand loyalty efforts to build direct relationships with customers.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Mentored team members to enhance professional development and accountability in workplace.
Team Lead
Planet
College Station, TX
03.2017 - 04.2018
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Reported on updates to project specifications and progress.
- Tracked receipts, employee hours and inventory movements.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Participated in cross-functional team-building activities.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Operated material moving equipment to move heavy loads and maintain production levels at the gym.
- Expanded sales revenues by identifying opportunities and executing customized marketing plans.
- Led gym membership sales to exceed quarterly sales goals.
- Reported sales data to upper management for review.
- Educated clients on production and benefit protocols through in-depth training procedures.
- Supported sales account managers by providing accurate and detailed reports.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Promoted brand awareness and utilized took advantage of network connections to increase brand development.
Lead Technical Consultant
Sprint
College Station, TX
01.2015 - 01.2016
- Lead Tech for College Station, Sprint Technical Consultant branch overseeing 5 Techs.
- Developed technical requirement documentation for new software products.
- Improved systems with addition of new features and infrastructure.
- Organized system operating procedures to strengthen controls.
- Researched and adopted new technologies to add value to existing offerings.
- Educated stakeholders on data protection tactics to reduce breaches.
- Authored best practices documentation for use in new personnel onboarding processes.
- Presented business leaders with ROI estimations to drive project planning.
- Analyzed client business processes to propose optimal software applications for unique requirements.
- Collaborated with stakeholders to transform client requirements into turnkey solutions.
- Monitored employee tasks to gauge business functions and inefficiencies.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained records related to sales, returns and inventory availability.
- Provided positive first impressions to welcome existing, new and potential customers.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Answered customer questions about sizing, accessories and merchandise care.
- Organized and understood goals, sales and requirements of site floor.
- Provided expert guidance in operational organization, process execution and floor efficiency.
- Distributed keys to correct employees on accurate employment timeline.
- Set priorities and coordinated strategic direction for floor and members, in accordance with direction of District Manager and Regional Director.
- Interviewed potential team members and guided through details of hiring process.
- Exercised rigorous guest-first fundamentals.
- Created monthly and weekly employee work plans for 6 employees under direct supervision.
- Set clear goals for team members and assured accountability with positive reinforcement to change behaviors.
Manufacturing Team Lead
Reynold's & Reynold's
College Station, TX
10.2012 - 11.2015
- Read and interpreted schematics, technical documentation and production orders.
- Led safety meetings and monitored compliance with gear requirements and best practices.
- Communicated job expectations and monitored employees.
- Maintained proper inventory levels.
- Reported tool, machinery and equipment issues to maintenance personnel.
- Recorded and reported attendance and hours worked for all area employees.
- Managed departmental performance measures.
- Identified problems and implemented effective solutions.
- Provided management with production information through up-to-date daily logs and detailed production reports.
- Wired machines and packages.
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Analyzed blueprints and work orders to understand specifications and complete accurate assembly of computers and printer products.
- Distributed individual assignments to team members and monitored progress against production timetables.
- Applied finishes to completed products and packaged completed items in boxes and containers for shipment.
- Trained new employees, instructing each in use of machinery, standard operating procedures and company policies.
- Assembled products and components and made proactive adjustments to settings to produce work within tight tolerances.
- Performed quality checks on finish products to verify compliance specifications and assign appropriate quality grades.
Education
Bachelor of Arts - International Business Management
Texas A&M University
College Station, TX 08.2014 - 05.2018
Associate of Arts - General Studies Business Management
Blinn College
Bryan, TX 08.2010 - 07.2014
Skills
Staff recruiting
Certification
WISE Level 2 (Repair) | Apple Certified Support Professional (Safety and Repair) | Assurant ADAPT | Repair Q
Affiliations
- BVCASA Volunteer, Breakaway Ministries Alumni, TASO Member, Assurant DM Council member
Interests
Technology
Fitness
Entrepreneurship
Philanthropy
Development
Leadership
Sales
Timeline
District Manager
Assurant
01.2019 - Current
District Manager in Training
Assurant
08.2018 - 12.2018
Team Lead
Planet
03.2017 - 04.2018
Assistant District Manager
Asurion
01.2016 - 07.2018
Lead Technical Consultant
Sprint
01.2015 - 01.2016
Bachelor of Arts - International Business Management
Texas A&M University
08.2014 - 05.2018
Manufacturing Team Lead
Reynold's & Reynold's
10.2012 - 11.2015
Associate of Arts - General Studies Business Management
Blinn College
08.2010 - 07.2014
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