Business Management
DANTE TAPIA ESCOBEDO
District Manager, Service And Repair
Houston,TX
Summary
DISTRICT MANAGER with exceptional proven experience of 10+ years as a people leader focusing on operations, customer service, excelling in metrics, supply chain and management. A Texas A&M Alumni, currently a District Manager at Assurant, consistently excelling in sales and customer service metrics in a multi-unit retail environment facilitating logistics operations and project staffing through precise resource planning. Dedicated and self-disciplined and able to building rapport with inter-company functional areas to achieve department objectives and to deliver significant value. Open to relocation. Core competencies include: Sales| Business Fundamentals | Relationship Building | Written and Oral Communications | MS Office Cross Functional Leadership | Team Building | Operations Management | Presentation
Overview
12
12
years of professional experience
8
8
years of post-secondary education
4
4
Certifications
3
3
Languages
Work History
District Manager
Assurant
Houston, TX
01.2019 - Current
- Oversee service and repair operations to ensure efficiency meeting service level agreements and surpassing monthly metrics/goals
- Recruit, train and lead a diverse staff of 10 stores, and 60 technicians in the Houston NW market, resolving disputes as necessary
- Enable successful project and product deliveries in a multi- unit retail business, surpassing monthly sales and metrics by actively participating in design and execution, face of the district and building relationships with clients
- Lead entire district and make decisions to improve in every area of the business, P&L reports, increase profit of entire District and recognizing and rewarding team
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Create process walkthroughs to optimize all programs needed to excel for entire company and coaching and developing District techs
- Significantly reduced inventory loss through process restructuring to remove non-value-add tasks
- Evaluated costs against expected market price points and set structures to achieve profit targets.
- Set clear goals for team members and assured accountability with positive reinforcement to change behaviors.
- Revitalized operations and realigned plans to better capture new opportunities and take advantage of changes in customer habits.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
- Held meetings with director to identify techniques to overcome sales and KPI metric obstacles.
- Introduced cost-saving initiatives to reduce losses and increase profit margin.
- Located, developed and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Optimized in-store merchandising and monitored inventory availability to increase sales.
- Worked collaboratively with loss prevention to decrease shrink and boost loss awareness.
- Led targeted training programs to educate staff on product benefits and service capabilities.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Built positive and productive relationships with store and field leadership.
- Optimized team performance with newly implemented sales and merchandising procedures.
District Manager in Training
Assurant
Houston, TX
08.2018 - 12.2018
- In startup and commissioning of the entire Houston NW Service and repair stores
- Opened and set the foundation for operations in Houston NW Service and repair 6 stores and staff
- Maintained operation consistency by leading a team of 40 with sales and monthly metrics and resolving disputes
- Reduced rework by implementing better process proficiency and analytics to measure key performance indexes (KPIs)
- Developed training materials and onboard experience for new hires
- Maintained operations standards by creating and monitoring audit posts.
- Assisted established management staff with operational oversight, business development and process improvement strategies.
- Sat in on disciplinary hearings to learn about conflict resolution in workplace.
- Handled day-to-day customer or client questions via telephone or email.
- Gained knowledge of company policies, protocols and processes.
- Organized projects and contests to increase sales and metrics and encourage exceptional customer service.
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Used company reports to analyze sales, gross profit and inventory activities.
- Described product to customers and accurately explained details and care of merchandise.
- Purchased or requisitioned supplies and equipment to facilitate timely delivery of services.
- Acted with integrity, honesty and knowledge to promote culture of company.
- Estimated expected changes in business operations and made proactive adjustments to employee schedules and inventory levels to address needs.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Trained and developed personnel to improve safety, employee relations and resolve [Type] issues.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Performed supplier risk evaluations and supported regulatory inspections.
Assistant District Manager
Asurion
Austin, TX
01.2016 - 07.2018
- Managed scheduling, Sales, and Inventory for 8 Stores in the Austin Market
- Maintained high customer satisfaction level by leveraging strong communication and problem-solving skills
- Surpassed all sales goals month over month
- Consistently surpassed all metrics individually and for entire store
- Identified miscellaneous operations issues and brainstormed with the team to determine a resolution
- Added new talent to the team and assisted with onboarding and training.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Reduced supply expenses, cut production costs and lowered financial expenditures to increase bottom line.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Developed strategy to increase sales and drive profits.
- Introduced new products or services, increased marketing activities and improved customer service to drive sales.
- Strengthened operational efficiency to remain cost-effective while maintaining quality service.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Compiled financial data to comply with budget.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Developed organizational structure to outline and direct rules, roles and responsibilities.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Directed promotion and brand loyalty efforts to build direct relationships with customers.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Mentored team members to enhance professional development and accountability in workplace.
Team Lead
Planet
College Station, TX
03.2017 - 04.2018
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Reported on updates to project specifications and progress.
- Tracked receipts, employee hours and inventory movements.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Participated in cross-functional team-building activities.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Operated material moving equipment to move heavy loads and maintain production levels at the gym.
- Expanded sales revenues by identifying opportunities and executing customized marketing plans.
- Led gym membership sales to exceed quarterly sales goals.
- Reported sales data to upper management for review.
- Educated clients on production and benefit protocols through in-depth training procedures.
- Supported sales account managers by providing accurate and detailed reports.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Promoted brand awareness and utilized took advantage of network connections to increase brand development.
Lead Technical Consultant
Sprint
College Station, TX
01.2015 - 01.2016
- Lead Tech for College Station, Sprint Technical Consultant branch overseeing 5 Techs.
- Developed technical requirement documentation for new software products.
- Improved systems with addition of new features and infrastructure.
- Organized system operating procedures to strengthen controls.
- Researched and adopted new technologies to add value to existing offerings.
- Educated stakeholders on data protection tactics to reduce breaches.
- Authored best practices documentation for use in new personnel onboarding processes.
- Presented business leaders with ROI estimations to drive project planning.
- Analyzed client business processes to propose optimal software applications for unique requirements.
- Collaborated with stakeholders to transform client requirements into turnkey solutions.
- Monitored employee tasks to gauge business functions and inefficiencies.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained records related to sales, returns and inventory availability.
- Provided positive first impressions to welcome existing, new and potential customers.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Answered customer questions about sizing, accessories and merchandise care.
- Organized and understood goals, sales and requirements of site floor.
- Provided expert guidance in operational organization, process execution and floor efficiency.
- Distributed keys to correct employees on accurate employment timeline.
- Set priorities and coordinated strategic direction for floor and members, in accordance with direction of District Manager and Regional Director.
- Interviewed potential team members and guided through details of hiring process.
- Exercised rigorous guest-first fundamentals.
- Created monthly and weekly employee work plans for 6 employees under direct supervision.
- Set clear goals for team members and assured accountability with positive reinforcement to change behaviors.
Manufacturing Team Lead
Reynold's & Reynold's
College Station, TX
10.2012 - 11.2015
- Read and interpreted schematics, technical documentation and production orders.
- Led safety meetings and monitored compliance with gear requirements and best practices.
- Communicated job expectations and monitored employees.
- Maintained proper inventory levels.
- Reported tool, machinery and equipment issues to maintenance personnel.
- Recorded and reported attendance and hours worked for all area employees.
- Managed departmental performance measures.
- Identified problems and implemented effective solutions.
- Provided management with production information through up-to-date daily logs and detailed production reports.
- Wired machines and packages.
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Analyzed blueprints and work orders to understand specifications and complete accurate assembly of computers and printer products.
- Distributed individual assignments to team members and monitored progress against production timetables.
- Applied finishes to completed products and packaged completed items in boxes and containers for shipment.
- Trained new employees, instructing each in use of machinery, standard operating procedures and company policies.
- Assembled products and components and made proactive adjustments to settings to produce work within tight tolerances.
- Performed quality checks on finish products to verify compliance specifications and assign appropriate quality grades.
Education
Bachelor of Arts - International Business Management
Texas A&M University
College Station, TX 08.2014 - 05.2018
Associate of Arts - General Studies Business Management
Blinn College
Bryan, TX 08.2010 - 07.2014
Skills
Staff recruiting
Consulting
Marketing campaigns
Business planning
Operations management
Business administration
Project Management
Staff Management
Leadership skills
Negotiation
Financial Management
Commercial awareness
Strategic planning
Business Development
Budgeting
Search Engine Optimization
Creative merchandising
Sales and marketing
Certification
WISE Level 2 (Repair) | Apple Certified Support Professional (Safety and Repair) | Assurant ADAPT | Repair Q
Affiliations
- BVCASA Volunteer, Breakaway Ministries Alumni, TASO Member, Assurant DM Council member
Interests
Technology
Fitness
Entrepreneurship
Philanthropy
Development
Leadership
Sales
Timeline
District Manager
Assurant
01.2019 - Current
District Manager in Training
Assurant
08.2018 - 12.2018
Team Lead
Planet
03.2017 - 04.2018
Assistant District Manager
Asurion
01.2016 - 07.2018
Lead Technical Consultant
Sprint
01.2015 - 01.2016
Bachelor of Arts - International Business Management
Texas A&M University
08.2014 - 05.2018
Manufacturing Team Lead
Reynold's & Reynold's
10.2012 - 11.2015
Associate of Arts - General Studies Business Management
Blinn College
08.2010 - 07.2014