Summary
Overview
Work History
Education
Skills
Locations
Personaldata
Languages
Timeline
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Daniel Rivas

Daniel Rivas

Los Angeles,USA

Summary

Accomplished Logistics Manager with a dynamic and results-driven business development track record. Leader with over 22 years of experience in driving strategic partnerships and business growth within the last-mile logistics and restaurant industry. Proven record of negotiating and closing high-impact deals, optimizing operations, and successfully leading cross-functional teams. Adept at developing and executing data-driven strategies to enhance customer experiences and profitability. Fluent in English and Brazilian Portuguese, conversant in Spanish. Accomplished Logistics Manager with a proven track record at Grubhub, Inc., enhancing market presence and optimizing multi-sided marketplace operations. Spearheaded expansions, driving over 40% sales growth and saving $2.5M annually. Excel in strategic business development and cross-functional team leadership, blending data analysis with innovative growth initiatives for impactful results.

Overview

23
23
years of professional experience

Work History

Logistics Manager - Growth

Grubhub, Inc.
01.2022 - Current
  • Project Management in geographical expansions and optimization, improving drivers' and diners' experiences
  • Spearheaded geographical expansions, unlocking partnerships with 4,000+ restaurants and generating 5,000+ daily deliveries
  • Implemented data-driven market launch strategies, successfully bringing over 50 new Grubhub regions to market
  • Saved over $2.5 million in annual Prop-22 driver pay guarantees in major CA markets
  • Developed SOP for multi-departmental actions ahead of major holidays, minimizing diner, restaurant, and driver impact during volatile periods
  • Collected and analyzed competitive intelligence to improve the Grubhub platform for drivers and diners

Market Manager

Grubhub, Inc.
01.2017 - 12.2021
  • Owned and operated multiple delivery markets, including Los Angeles County, Ventura County, and Santa Barbara County
  • Drove $70MM in consumer and corporate sales totaling 4.3MM deliveries annually while growing sales 40%+ YoY and improving diverse market KPIs
  • Motivated and directed a team of 22 operations specialists creating a global, holistic team perspective leading to frequent requests to train other teams
  • Oversaw a team of 14 support staff, including marketing, customer service, and restaurant relations
  • Supported service for 5K+ restaurant partners
  • Improved order forecasting, and resolved bottlenecks to enhance the utilization efficiency of a 5K+ driver pool, increasing driver income and retention, elevating Los Angeles market needs from 90% to 98% while reducing company costs
  • Drove sales and restaurant recruiting by continuing to own relationships with restaurants personally onboarded during tenure at LAbite
  • Facilitated the transition of the corporate platforms, allowing for a smooth restaurant partnership transition and valuable client retention

Senior Regional Manager

LAbite.com (acquired by Grubhub)
06.2005 - 01.2017
  • Drove Los Angeles and San Fernando Valley operations to support over half of the company’s $80MM+ in annual sales
  • Led a team of 4 regional managers and 12 operations specialists
  • Recruited and cultivated hundreds of restaurant partnerships, with a focus on targeting a diverse spread of high-quality options, including SBE’s Katsuya, IDG’s BOA Steakhouse and Sushi Roku, M2K’s Wokcano, Veggie Grill, Le Pain Quotidien, Panini Cafe, and Fresh Brothers
  • Drove LA and San Fernando Valley operations, supporting over half of the company’s $80MM+ in annual sales
  • Tripled sales within the core LA market from 2009 to 2012, implementing creative relationship-building and business development approaches
  • Company-wide manager onboarding, creating successful SOP and best practices

English Teacher

CNA Language Center
03.2004 - 05.2005
  • Took a brief sabbatical to return to home country of Brazil and give back to a local community, teaching children and adults English at a Brazilian language school known internationally for its innovative, fun, and integrated educational approach
  • Strengthened public speaking skills, presentation planning, and ability to motivate others while building trust

Operations Supervisor | Delivery Driver

LAbite.com (acquired by Grubhub)
07.2001 - 09.2003
  • Played a key role in building critical operations from the ground up for one of the nation’s first 3rd-party restaurant delivery companies, facilitating its meteoric rise from a small start-up to the leading food delivery company in Southern California
  • Fueled an intense, 'whatever it takes' customer-focused culture
  • After beginning my tenure as a delivery driver, quickly promoted through the ranks to own the development and implementation of best practices for customer service, food handling, presentation, delivery schedules, and contractor onboarding
  • Seamlessly coordinated driver schedules based on seasonal fluctuations

Education

Bachelor of Business Administration and Management -

California State University Northridge (CSUN)

Associate of Arts - Economics

Los Angeles Valley College

General Business Studies - Concentration in International Trade and Commerce

University of California Los Angeles - UCLA Extension

Skills

  • Strategic Business Development
  • Growth Initiatives
  • Partnership Management
  • Cross-Functional Team Leadership and Collaboration
  • Territory Management
  • Solution Development
  • Multi-Sided Marketplace Operations
  • Data Analysis and Storytelling

Locations

  • Los Angeles, CA
  • Northridge, CA

Personaldata

  • Avid Traveler
  • Hiker & Camper
  • Passionate Foodie
  • Multinational - USA, Brazil, and Spain (EU)

Languages

English
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Professional Working

Timeline

Logistics Manager - Growth

Grubhub, Inc.
01.2022 - Current

Market Manager

Grubhub, Inc.
01.2017 - 12.2021

Senior Regional Manager

LAbite.com (acquired by Grubhub)
06.2005 - 01.2017

English Teacher

CNA Language Center
03.2004 - 05.2005

Operations Supervisor | Delivery Driver

LAbite.com (acquired by Grubhub)
07.2001 - 09.2003

Associate of Arts - Economics

Los Angeles Valley College

General Business Studies - Concentration in International Trade and Commerce

University of California Los Angeles - UCLA Extension

Bachelor of Business Administration and Management -

California State University Northridge (CSUN)

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Daniel Rivas