Danton Resuta
Tyrone,PA
Summary
Natural leader experienced in driving great team successes by coaching and motivating team members to increase financial profitability, operational efficiency and customer satisfaction. Record of performance in meeting organizational objectives. Excellent interpersonal skills, to work well with others, in both supervisory and support staff roles.
Overview
24
24
years of professional experience
Work History
Customer Experience Manager (CXM)
The Home Depot
State College, PA
01.2022 - Current
- Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Cultivated a supportive team environment that encouraged open communication, collaboration, and continuous learning to drive exceptional performance outcomes.
- Analyzed sales trends to identify opportunities for upselling or cross-selling products, increasing revenue without sacrificing customer satisfaction.
Department Supervisor/MOD
The Home Depot
State College, PA
03.2008 - 01.2022
- Fostered a positive working environment by actively engaging in team-building activities, promoting open communication channels, and recognizing individual achievements.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
Area Manager
RGIS Inventory Specialists
Glen Burnie, MD
01.2000 - 01.2007
- Optimized staffing levels by closely monitoring workload demands and adjusting schedules accordingly.
- Established clear objectives for each project, setting expectations and assigning appropriate resources as needed.
- Managed accounts to retain existing relationships and grow share of business.
- Contributed to successful store audits by maintaining accurate inventory records and documentation.
- Utilized company software to input accurate data regarding product quantities and locations.
- Conducted comprehensive physical counts, ensuring accurate representation of stock levels in company records.
- Performed timely reconciliation of physical counts against system data, enabling prompt resolution of any differences detected.
Education
Successful RMA Completion -
The Home Depot
11.2021
D153 Leadership Program -
The Home Depot
03.2021
Associates of Applied Science AAS -
Baltimore International College
01.1996
Skills
- Data Analytics
- Decision-Making
- Customer Relationship Management (CRM)
- Staff Management
- Relationship Building
- Cross-Functional Collaboration
References
Mike Lame, Territory Operations Manager, 57, 153, 318, michael_w_lame@homedepot.com, 707-343-5360
Timeline
Customer Experience Manager (CXM)
The Home Depot
01.2022 - Current
Department Supervisor/MOD
The Home Depot
03.2008 - 01.2022
Area Manager
RGIS Inventory Specialists
01.2000 - 01.2007
Successful RMA Completion -
The Home Depot
D153 Leadership Program -
The Home Depot
Associates of Applied Science AAS -
Baltimore International College