Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Dantzel Hessel

Victor,CO

Summary

Experienced in Office Management and Administration Management. 13 Years of experience in Customer Care. Highly dependable, ethical and reliable supportive worker. Effectively works with many cross-functional teams in ensuring operational service to clients and fellow co-workers. Active

involvement on completing multiple tasks and very driven to solving problems simultaneously. Very hardworking and passionate job seeker with strong organizational skills.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Central Focus Psychological Group

Dr. Clinton Pickett
Colorado Springs , CO
07.2021 - 02.2023
  • Maintained computer filing systems.
  • Established team priorities, maintained schedules and monitored performance.
  • Oversaw office records and maintained strict document control.
  • Updated reports, managed accounts, and generated reports for company database.
  • Completed forms and reports to facilitate admission, transfer or discharge.
  • Troubleshot employee concerns and recommended corrective actions to resolve issues.
  • Developed and updated tracking spreadsheets for process monitoring and reporting.
  • Collected, validated, and distributed information to employees.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Reviewed and sent medical records to other physicians upon request.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Greeted patients and provided required paperwork to facilitate services.
  • Prepared and processed patient referrals and transfer requests.
  • Placed new supply orders, managed inventory and restocked clinical spaces.
  • Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
  • Collaborated with other healthcare professionals to coordinate care plans and implement continuity of care.
  • Excellent communication skills, both verbal and written.
  • Learned and adapted quickly to new technology and software applications.
  • Entered procedure codes and diagnosis codes into medical billing software.
  • Conducted insurance verification and pre-authorizations and managed patient charts.
  • Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy.
  • Devised online scheduling resource to provide employees with real-time access to schedules and time-off requests
  • Created and distributed agendas and other materials for scheduled meetings
  • Confirmed patient appointments via telephone to inform of appropriate preparations needed prior to examination
  • Created weekly and monthly reports and presentations.
  • Received and screened phone calls and emails
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel

Bartender

Bronco Billy's Casino Steakhouse
Cripple Creek , CO
06.2017 - 04.2021
  • Verified drinking age requirements of customers by carefully reviewing photo identification.
  • Prepared custom drink orders by accurately measuring and mixing house ingredients.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Maintained impeccably clean, attractive and well-stocked bar area.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Mixed unique and interesting cocktails for customers, including bar specials.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Worked flexible hours across night, weekend and holiday shifts.

Education

Douglas County High School
Castle Rock, CO

Skills

  • Microsoft Office
  • Customer Service
  • Time Management
  • Personnel Training and Development
  • Employee Scheduling
  • Budgeting and Reporting
  • Verbal and Written Communication
  • Office Management
  • Office Supplies and Inventory
  • Billing and Invoicing
  • Medical Billing and Collections
  • Patient Chart Management
  • Administrative Support
  • Superior Computer Skills
  • Logistics Policies and Procedures
  • Records Organization

Certification

HIPPA Certification

Timeline

Central Focus Psychological Group

Dr. Clinton Pickett
07.2021 - 02.2023

Bartender

Bronco Billy's Casino Steakhouse
06.2017 - 04.2021

Douglas County High School

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Dantzel Hessel