Dantzel Hessel
Victor,CO
Summary
Experienced in Office Management and Administration Management. 13 Years of experience in Customer Care. Highly dependable, ethical and reliable supportive worker. Effectively works with many cross-functional teams in ensuring operational service to clients and fellow co-workers. Active
involvement on completing multiple tasks and very driven to solving problems simultaneously. Very hardworking and passionate job seeker with strong organizational skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Central Focus Psychological Group
Dr. Clinton Pickett
1259 Lake Plaza Drive Ste. 255 Colorado Springs
07.2021 - 02.2023
- Maintained computer filing systems.
- Established team priorities, maintained schedules and monitored performance.
- Oversaw office records and maintained strict document control.
- Updated reports, managed accounts, and generated reports for company database.
- Completed forms and reports to facilitate admission, transfer or discharge.
- Troubleshot employee concerns and recommended corrective actions to resolve issues.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Collected, validated, and distributed information to employees.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Reviewed and sent medical records to other physicians upon request.
- Obtained payments from patients and scanned identification and insurance cards.
- Greeted patients and provided required paperwork to facilitate services.
- Prepared and processed patient referrals and transfer requests.
- Placed new supply orders, managed inventory and restocked clinical spaces.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Collaborated with other healthcare professionals to coordinate care plans and implement continuity of care.
- Excellent communication skills, both verbal and written.
- Learned and adapted quickly to new technology and software applications.
- Entered procedure codes and diagnosis codes into medical billing software.
- Conducted insurance verification and pre-authorizations and managed patient charts.
- Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy.
- Devised online scheduling resource to provide employees with real-time access to schedules and time-off requests
- Created and distributed agendas and other materials for scheduled meetings
- Confirmed patient appointments via telephone to inform of appropriate preparations needed prior to examination
- Created weekly and monthly reports and presentations.
- Received and screened phone calls and emails
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel
Bartender
Bronco Billy's Casino Steakhouse
Cripple Creek, CO
06.2017 - 04.2021
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Worked flexible hours across night, weekend and holiday shifts.
Education
Douglas County High School
Castle Rock, COSkills
- Microsoft Office
- Customer Service
- Time Management
- Personnel Training and Development
- Employee Scheduling
- Budgeting and Reporting
- Verbal and Written Communication
- Office Management
- Office Supplies and Inventory
- Billing and Invoicing
- Medical Billing and Collections
- Patient Chart Management
- Administrative Support
- Superior Computer Skills
- Logistics Policies and Procedures
- Records Organization
Certification
HIPPA Certification
Timeline
Central Focus Psychological Group
Dr. Clinton Pickett
07.2021 - 02.2023
Bartender
Bronco Billy's Casino Steakhouse
06.2017 - 04.2021
Douglas County High School