Danu Surendra
Summary
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering a culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
18
18
years of professional experience
Work History
Night Auditor
Courtyard by Marriott
Simi Valley, USA
11.2022 - Current
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly and marking discrepancies.
- Controlled cash and credit card payment transactions at the front desk to successfully reduce errors.
- Streamlined guests' check-in and check-out process, ensuring a smooth experience during overnight hours.
- Assisted management in forecasting room occupancy rates, optimizing room allocation and maximizing revenue.
- Implemented guest feedback system for nighttime services, gathering valuable insights for service enhancements.
- Coordinated with daytime staff to communicate important guest information, ensuring smooth transitions and continuity of service.
- Oversaw night auditing of daily room occupancy and hotel revenue.
Front Desk Agent/Night Audit
Quality Inn Suites
Thousand Oaks, USA
01.2017 - Current
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Supported sales efforts through upselling rooms, amenities, or special packages when appropriate.
- Demonstrated adaptability during unexpected challenges, such as system outages or emergency situations, while maintaining composure under pressure.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Promoted hotel amenities and services to guests, enhancing their stay.
- Enhanced guest satisfaction by providing timely and courteous front desk service.
- Updated guest profiles with preferences and requests for personalized service in future stays.
Business Owner
Danu's Threading
Thousand Oaks, USA
01.2014 - Current
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations regarding quality products/services offered.
- Cultivated a strong online presence, managing social media platforms to engage with customers and build community.
- Ensured compliance with all relevant regulations by staying current on industry requirements and implementing necessary changes in operations.
- Developed a strategic business plan, guiding the company toward sustainable growth and profitability.
- Boosted revenue by identifying new business opportunities and diversifying product offerings.
- Developed a high-performing team through effective recruitment, training, and performance management.
Manager
Brow Shaping Salon
Thousand Oaks, USA
01.2012 - 12.2015
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Maximized performance by monitoring daily activities and mentoring team members.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Maintained a professional, organized, and safe environment for employees and patrons.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
Beauty Specialist
Victoria's Secret
Thousand Oaks, USA
01.2007 - 12.2013
- Built strong relationships with clients through attentive listening skills and genuine interest in their beauty goals.
- Worked closely with store management to identify areas of improvement, implementing changes that contributed to a more streamlined and enjoyable shopping experience for customers.
- Conducted beauty workshops for customers on various topics, such as makeup application techniques or skincare routines, to increase engagement and build brand authority.
- Increased sales through effective product demonstrations and sharing expert knowledge on skincare routines.
- Assisted in visual merchandising efforts by creating eye-catching displays that effectively showcased featured products.
- Stayed informed about industry trends, attending trade shows and professional development events to enhance expertise continually.
- Maintained a clean and organized work environment, ensuring optimal presentation of products for increased sales.
- Resolved customer complaints diplomatically, turning potentially negative experiences into opportunities for relationship-building with clients.
Education
Diploma - Hair and Beauty
Cheryl's Beauty Academy
01.2002
High school diploma -
Visaka Vidyalaya
01.1996
Skills
- Multitasking and organization
- Front desk operations
- Problem-solving
- Strong work ethic
- Complaint resolution
- Bookkeeping
- Administrative skills
- Punctual and dependable
- Teamwork and collaboration
- Balancing transactions
- End-of-day processes
- Account balancing
- Guest services
- Staff training
- Customer service
- Financial management
- Night audit procedures
Timeline
Night Auditor
Courtyard by Marriott
11.2022 - Current
Front Desk Agent/Night Audit
Quality Inn Suites
01.2017 - Current
Business Owner
Danu's Threading
01.2014 - Current
Manager
Brow Shaping Salon
01.2012 - 12.2015
Beauty Specialist
Victoria's Secret
01.2007 - 12.2013
Diploma - Hair and Beauty
Cheryl's Beauty Academy
High school diploma -
Visaka Vidyalaya