Danu Surendra
Summary
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering a culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
18
18
years of professional experience
Work History
Night Auditor
Courtyard by Marriott
11.2022 - Current
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly and marking discrepancies.
- Controlled cash and credit card payment transactions at the front desk to successfully reduce errors.
- Streamlined guests' check-in and check-out process, ensuring a smooth experience during overnight hours.
- Assisted management in forecasting room occupancy rates, optimizing room allocation and maximizing revenue.
- Implemented guest feedback system for nighttime services, gathering valuable insights for service enhancements.
- Coordinated with daytime staff to communicate important guest information, ensuring smooth transitions and continuity of service.
- Oversaw night auditing of daily room occupancy and hotel revenue.
Front Desk Agent/Night Audit
Quality Inn Suites
01.2017 - Current
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Supported sales efforts through upselling rooms, amenities, or special packages when appropriate.
- Demonstrated adaptability during unexpected challenges, such as system outages or emergency situations, while maintaining composure under pressure.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Promoted hotel amenities and services to guests, enhancing their stay.
- Enhanced guest satisfaction by providing timely and courteous front desk service.
- Updated guest profiles with preferences and requests for personalized service in future stays.
Business Owner
Danu's Threading
01.2014 - Current
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations regarding quality products/services offered.
- Cultivated a strong online presence, managing social media platforms to engage with customers and build community.
- Ensured compliance with all relevant regulations by staying current on industry requirements and implementing necessary changes in operations.
- Developed a strategic business plan, guiding the company toward sustainable growth and profitability.
- Boosted revenue by identifying new business opportunities and diversifying product offerings.
- Developed a high-performing team through effective recruitment, training, and performance management.
Manager
Brow Shaping Salon
01.2012 - 12.2015
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Maximized performance by monitoring daily activities and mentoring team members.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Maintained a professional, organized, and safe environment for employees and patrons.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
Beauty Specialist
Victoria's Secret
01.2007 - 12.2013
- Built strong relationships with clients through attentive listening skills and genuine interest in their beauty goals.
- Worked closely with store management to identify areas of improvement, implementing changes that contributed to a more streamlined and enjoyable shopping experience for customers.
- Conducted beauty workshops for customers on various topics, such as makeup application techniques or skincare routines, to increase engagement and build brand authority.
- Increased sales through effective product demonstrations and sharing expert knowledge on skincare routines.
- Assisted in visual merchandising efforts by creating eye-catching displays that effectively showcased featured products.
- Stayed informed about industry trends, attending trade shows and professional development events to enhance expertise continually.
- Maintained a clean and organized work environment, ensuring optimal presentation of products for increased sales.
- Resolved customer complaints diplomatically, turning potentially negative experiences into opportunities for relationship-building with clients.
Education
Diploma - Hair and Beauty
Cheryl's Beauty Academy
01.2002
High school diploma -
Visaka Vidyalaya
01.1996
Skills
- Multitasking and organization
- Front desk operations
- Problem-solving
- Strong work ethic
- Complaint resolution
- Bookkeeping
- Administrative skills
- Punctual and dependable
- Teamwork and collaboration
- Balancing transactions
- End-of-day processes
- Account balancing
- Guest services
- Staff training
- Customer service
- Financial management
- Night audit procedures
Timeline
Night Auditor
Courtyard by Marriott
11.2022 - Current
Front Desk Agent/Night Audit
Quality Inn Suites
01.2017 - Current
Business Owner
Danu's Threading
01.2014 - Current
Manager
Brow Shaping Salon
01.2012 - 12.2015
Beauty Specialist
Victoria's Secret
01.2007 - 12.2013
Diploma - Hair and Beauty
Cheryl's Beauty Academy
High school diploma -
Visaka Vidyalaya
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