Danubia Taleno
Granby,CO
Summary
Dynamic manager with a proven track record at McDonald's, excelling in customer service and team leadership. Skilled in decision-making and communication, fostering a positive work environment while maintaining high safety and cleanliness standards.
Overview
4
4
years of professional experience
Work History
Manager
McDonalds
Granby, CO
08.2022 - Current
- Supervised daily operations to ensure quality service and customer satisfaction.
- Trained and mentored staff on operational procedures and customer engagement techniques.
- Implemented inventory management practices to reduce waste and enhance efficiency.
- Developed and enforced safety protocols to maintain a secure work environment.
- Resolved customer complaints effectively, ensuring positive experiences and loyalty retention.
- Operated grill equipment to prepare high-quality food items in a fast-paced environment.
- Maintained cleanliness and organization of grill station to ensure food safety compliance.
- Collaborated with kitchen staff to coordinate meal preparation and timely service delivery.
- Maintained cleanliness and sanitation standards in kitchen areas to ensure food safety compliance.
Housekeeping Supervisor
The Inn at Silvercreek - Alderwood CO
Granby, CO
08.2022 - Current
- Supervised daily housekeeping operations, ensuring compliance with cleanliness standards.
- Trained and mentored staff on efficient cleaning techniques and best practices.
- Conducted regular inspections to maintain high levels of guest satisfaction and safety compliance.
- Resolved guest complaints promptly, enhancing overall customer experience and satisfaction ratings.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Education
High School Diploma - Elementary School Teaching
Martin Lutero
Nicaragua11-2018
Skills
- Verbal and written communication
- Task delegation
- Documentation and reporting
- Customer service
- Decision-making
- Team leadership
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Manager
McDonalds
08.2022 - Current
Housekeeping Supervisor
The Inn at Silvercreek - Alderwood CO
08.2022 - Current
High School Diploma - Elementary School Teaching
Martin Lutero