Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
Generic

Danuel Ramsey

Harrisburg,PA

Summary

Experienced Customer Service Representative with over 20+ years of experience of Data Entry. Excellent reputation for resolving problems and improving customer satisfaction. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

17
17
years of professional experience

Work History

Underwriting Technician

Penn National Insurance
09.2013 - 06.2017


  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Worked flexible hours whenever needed.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Offered friendly and efficient service to clients, handled challenging situations with ease.
  • Developed and maintained courteous and effective working relationships.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Consulted with outside parties to resolve discrepancies and create expert solutions.

Administrative Clerk

Penn National Insurance
04.2007 - 09.2013
  • Answered phone system and transferred callers to appropriate department or staff member.
  • Created welcoming environment for vendors by greeting and assisting, as well as quickly responding to vendor inquiries and needs.
  • Communicated with vendors via phone and email to confirm deliveries and respond to inquiries.
  • Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Weighed letters and packages and calculated costs based on classification, weight and destination.
  • Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.
  • Used automated mail processing equipment to sort and collate mail.
  • Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
  • Operated postage meters, mail sealers and labeling machines.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Delinquent Tax Auditor

Capital Tax Collection Bureau
06.2002 - 01.2005
  • Processed and adjusted tax forms by entering data into computer system and comparing with tax assessment data and data from previous year.
  • Communicated and resolved technical and controversial tax matters with professional judgment.
  • Communicated with and assisted taxpayers or representatives regarding filing tax declarations, audits process, audit findings, explaining application of tax laws and regulations.
  • Processed tax payments, set up payment plans and worked with delinquent taxpayers to resolve issues.
  • Responded to taxpayer questions and helped individuals complete and file tax documentation.
  • Professionally negotiated and dealt with taxpayers in confrontational situations.
  • Recommended financial solutions in relation to tax implications.

Data Entry Supervisor

MetroTeleconnect Companies
02.1998 - 05.2002
  • Provided daily supervision, feedback and oversight to direct reports.
  • Reported statistics requested by senior management accounting for database growth and call volume.
  • Created and maintained department work schedules for adequate coverage during operating hours and overtime shifts.
  • Participated in weekly conference calls with management to discuss department updates and strategies.

Education

High School Diploma -

William Penn Vocational-Technical School
Harrisburg, PA
06.1992

Skills

  • Data Entry
  • Underwriting Processes
  • Creative Solutions
  • Insurance Underwriting
  • Customer Satisfaction
  • Team Meetings
  • Document Scanning
  • Project Requirements
  • Calm and Professional Under Pressure
  • Building Customer Trust and Loyalty

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Quote

It is never too late to be what you might have been.
George Eliot

Timeline

Underwriting Technician

Penn National Insurance
09.2013 - 06.2017

Administrative Clerk

Penn National Insurance
04.2007 - 09.2013

Delinquent Tax Auditor

Capital Tax Collection Bureau
06.2002 - 01.2005

Data Entry Supervisor

MetroTeleconnect Companies
02.1998 - 05.2002

High School Diploma -

William Penn Vocational-Technical School

Similar Profiles

CREATE PROFILE
Danuel Ramsey