Danuta Mocarski
Summary
Dynamic Store Manager with extensive experience at Home Depot, excelling in customer relations and strategic planning. Proven track record in enhancing team performance through effective leadership development and process improvements, resulting in increased sales and customer satisfaction. Skilled in inventory management and problem-solving, fostering a collaborative and efficient work environment.
Overview
16
16
years of professional experience
Work History
Store Manager
Home Depot
05.2023 - Current
- Oversaw daily store operations, ensuring compliance with safety standards and company policies.
- Managed inventory levels, optimizing stock placement for improved customer access and sales efficiency.
- Trained and mentored staff on product knowledge, enhancing team performance and customer service excellence.
- Implemented process improvements that streamlined workflows, reducing operational delays during peak hours.
- Analyzed sales trends to develop effective merchandising strategies that increased product visibility and sales growth.
- Coordinated promotional events, driving customer engagement and boosting foot traffic within the store premises.
- Fostered a positive work environment by promoting teamwork and open communication among staff members.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Store Manager
Home Depot
04.2022 - 05.2023
- Monitored financial performance metrics, identifying areas for cost reduction while maintaining quality service delivery.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Specialty Assistant Store Manager
Home Depot
02.2020 - 03.2022
- Led team in daily operations, ensuring high-quality customer service and efficient task completion.
- Coordinated scheduling and staffing to align with peak business needs, maximizing operational efficiency.
- Engaged with customers to resolve issues, driving satisfaction and loyalty through effective communication.
- Developed a high-performing team through effective recruitment, training, and mentoring initiatives.
- Analyzed sales trends to optimize product placement and enhance merchandising efforts.
Specialty Department Supervisor
Home Depot
09.2016 - 12.2018
- Supervised daily operations in specialty departments, ensuring compliance with safety and merchandising standards.
- Trained and mentored team members on product knowledge and customer service best practices.
- Mentored new sales associates to contribute to store's positive culture.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
Front End Supervisor
Home Depot
09.2015 - 09.2016
- Supervised daily operations to ensure optimal workflow and adherence to quality standards.
- Trained and mentored team members, enhancing productivity and efficiency across shifts.
Kitchen Designer Specialist
Home Depot
09.2013 - 09.2015
- Designed custom kitchen layouts using CAD software to optimize space and functionality.
- Collaborated with clients to identify design needs, preferences, and budgets for kitchen projects.
- Provided product knowledge and recommendations on appliances, cabinetry, and materials to enhance designs.
- Conducted on-site measurements and assessments to ensure accuracy in kitchen designs and installations.
Flooring Sales Specialist
Home Depot
09.2011 - 09.2013
- Advised customers on flooring selection based on style, budget, and functionality.
- Developed comprehensive product knowledge to provide accurate information and recommendations.
- Conducted in-store demonstrations to educate customers about flooring installation techniques.
- Collaborated with contractors to ensure timely project completion and customer satisfaction.
Customer Service Desk Associate
Home Depot
09.2009 - 09.2011
- Managed customer inquiries through phone and in-person interactions, ensuring timely resolution of issues.
- Trained new associates on customer service protocols and store policies, enhancing team performance.
- Utilized point-of-sale systems to process transactions accurately and efficiently, improving checkout experience.
- Collaborated with cross-functional teams to address customer concerns, ensuring consistent communication across departments.
Education
High School Diploma -
Liceum Im. C.K. Norwida
Monki, Poland05.1990
Skills
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Outstanding communication skills
- Leadership development
- Strategic planning
Accomplishments
- Recruited 8 successful new managers within last year.
- Managed a store that exceeded company expectations in shrink goal (1.90 vs 2.45 goal)
- Managed a store that exceeded company expectations in markdowns during the last 2 yrs.
- Have been a Captain of Rising Stars in 2022, 2023 and 2025.
- Consistent VOA - Leadership Behaviors -results well above the regional average
Languages
Polish
Native or Bilingual
Timeline
Store Manager
Home Depot
05.2023 - Current
Store Manager
Home Depot
04.2022 - 05.2023
Specialty Assistant Store Manager
Home Depot
02.2020 - 03.2022
Specialty Department Supervisor
Home Depot
09.2016 - 12.2018
Front End Supervisor
Home Depot
09.2015 - 09.2016
Kitchen Designer Specialist
Home Depot
09.2013 - 09.2015
Flooring Sales Specialist
Home Depot
09.2011 - 09.2013
Customer Service Desk Associate
Home Depot
09.2009 - 09.2011
High School Diploma -
Liceum Im. C.K. Norwida