DANUTA UFNAL
Lemont,IL
Summary
Performance-driven Vice President with 9 years of experience aligning systems with business requirements, policies and regulatory requirements. Passionate about applying excellent organization and communication skills to manage and lead teams. Results-oriented individual well-versed in interfacing and consulting on business processes to drive results based on sound overall business judgment.
Overview
17
17
years of professional experience
Work History
Vice President (Market Manager)
Naperville Bank & Trust
05.2022 - Current
- Manage three locations in Naperville
- Conduct regular performance reviews and provide feedback to team members, fostering a culture of continuous improvement and accountability
- Collaborate with senior management to develop long-term strategic plans and objectives for the branch
- Recruit and interview 6 employees to select the most qualified hires to improve team performance
- Supervise 16 team members in executing daily operations and responsibilities effectively.
- Initiated strategy to drive company growth and increase market share and profitability.
- Clarified roles, responsibilities and expectations of staff.
- Increased company growth through collaboration with sales and marketing departments.
- Identified and resolved issues between employees, promoting better collaboration and mutual respect.
- Represented organization at industry conferences and events.
- Built high-performance teams through effective recruitment practices focused on competency alignment coupled with ongoing performance management processes.
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
- Resolved problems, improved operations and provided exceptional service.
- Managed time efficiently in order to complete all tasks within deadlines.
- Proven ability to learn quickly and adapt to new situations.
- Networked in market to build partnerships and connections with prospects.
- Coached sales team members in effective selling strategies and closing techniques.
- Passionate about learning and committed to continual improvement.
Vice President (Branch Manager)
Old Plank Trail Community Bank
03.2018 - 05.2022
- Resolved escalated customer issues promptly and effectively, preserving customer loyalty and retention.
- Represented branch in community events and networking functions to enhance brand awareness.
- Self-motivated, with strong sense of personal responsibility.
- Identified issues, analyzed information and provided solutions to problems.
- Engaged employees in business processes with positive motivational techniques.
- Assessed employee performance and developed improvement plans.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Complied with regulatory guidelines and requirements.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Hired and managed 6 new employees to drive business growth.
Assistant Vice President (Branch Manager)
Old Plank Trail Community Bank
09.2015 - 03.2018
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Clarified roles, responsibilities and expectations of staff.
- Resolved problems, improved operations and provided exceptional service.
- Self-motivated, with a strong sense of personal responsibility.
- Complied with established internal controls and policies.
Owner/President
Verda Express
01.2010 - 01.2018
- Scheduled 5 customer requests daily to optimize dispatching, vehicle coordination, and delivery times
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Interacted well with customers to build connections and nurture relationships.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Put together realistic budgets based upon costs and fees for successfully operating business.
Sr Personal Banker
BMO Harris
01.2007 - 01.2015
- Consulted 50 customers weekly creating personalized plans to address baking and credit card needs
- Resolved debit and credit issues to maintain good client relations daily
- Referred clients to loan officers and financial specialists to resolve complex issues efficiently.
- Participated in community outreach events to promote the bank''s brand and foster local business partnerships.
- Monitored and verified suspicious activity on customer accounts.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Networked to increase client base and encourage existing clients to expand financial portfolios.
- Established rapport with new clients to increase satisfaction and loyalty.
- Resolved complex customer inquiries, demonstrating exceptional problem-solving skills and customer service expertise.
- Handled various accounting transactions.
- Followed up with customers to gather feedback and provide additional assistance.
- Processed applications for new accounts.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Cross-sold credit cards, loans and other bank products.
Education
Law
European School of Law And Administration
Warsaw, PolandHigh School Diploma -
Technical School of Economics
Wolomin, Poland06.1993
Skills
- Proficient in Microsoft Word, Excel, PowerPoint, and Quickbooks
- Clear team communication and presentation capabilities
- Office Management
- Customer Service
- Staff Training
- Decision-Making
- Change Management
- Training and mentoring
Accomplishments
- Emerging Leaders 1 & 2 Certifications 2023/2024
- Fundamentals of Wintrust Leadership Certification 2019
Activities Volunteering
- Committee member of Women of Wintrust (WOW) Present
- Board director at Naperville Chamber of Commerce Present
- Member of the New Lenox Rotary Club 2018-2022
- Ambassador of New Lenox Chambers 2018-2022
- Board Director of Lincoln- Way High School District 210 Foundation 2019-2022
- John Paul II Polish School Financial Committee 2013-2017
Languages
Polish
Native or Bilingual
Russian
Professional Working
Timeline
Vice President (Market Manager)
Naperville Bank & Trust
05.2022 - Current
Vice President (Branch Manager)
Old Plank Trail Community Bank
03.2018 - 05.2022
Assistant Vice President (Branch Manager)
Old Plank Trail Community Bank
09.2015 - 03.2018
Owner/President
Verda Express
01.2010 - 01.2018
Sr Personal Banker
BMO Harris
01.2007 - 01.2015
Law
European School of Law And Administration
High School Diploma -
Technical School of Economics
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