Danvelle Heggie
Overland Park
Summary
Bistro Server & Barista at Courtyard by Marriott delivering guest service in a hotel food-and-beverage setting, with daily work spanning POS order entry for 50+ orders per shift, menu guidance, and resolving 8+ guest issues per shift. Prepares 30+ beverages per shift, including espresso drinks and specialty beverages, operates TurboChef ovens, and follows food safety and allergen handling standards while portioning and storing ingredients. Builds guest satisfaction by responding quickly to requests and keeping service accurate and welcoming.
Overview
11
11
years of professional experience
Work History
Bistro Server & Barista
Courtyard by Marriott
Overland Park, KS
04.2025 - Current
- Prepare 25-30 coffee and food items per shift while following recipe-based cooking, pastry preparation, and food safety and sanitation standards.
- Handle 25-30 guest interactions per shift with prompt order entry and warm service at the Bistro.
- Take orders accurately, enter them into the POS system, and keep service moving smoothly during busy periods.
- Recommend menu items and hotel information to anticipate guest needs and lift satisfaction through attentive problem resolution.
- Address guest requests and concerns quickly to maintain consistent food and beverage quality throughout each service period.
- Craft espresso drinks and specialty beverages using espresso machines and TurboChef ovens with steady attention to presentation.
- Chop, portion, and store ingredients to support recipe consistency, inventory management, and food safety and sanitation.
Retail Associate
Booth Creek Wagyu
Overland Park, KS
06.2026 - Current
- Prepare retail displays to present products clearly and support an inviting customer experience.
- Greet customers, answer product questions, and provide friendly guidance on available selections.
- Handle transaction details carefully to support accurate sales records and smooth checkout completion.
- Monitor product stock levels and restock shelves to keep popular items available during busy periods.
- Receive incoming product shipments and verify items against order details before placing inventory.
- Assist with product promotion by highlighting featured items and suggesting options based on customer needs.
- Adapt to changing customer traffic by shifting between cashier, stocking, and service duties as needed.
- Support closing routines by tidying work areas, organizing supplies, and preparing the store for the next shift.
Bakery Team Member
Whole Foods Market Inc
Overland Park, KS
09.2022 - 02.2025
- Enhanced bakery displays to boost sales by 15% through strategic merchandising and product placement.
- Maintained a 95% product availability rate by monitoring inventory and restocking bakery items promptly.
- Increased customer foot traffic by 10% through decorative bakery presentations and engaging product displays.
- Delivered customer service that earned 90% positive feedback while maintaining zero safety incidents in a clean workspace.
- Prepared packaged customer purchases carefully to protect product integrity and reinforce brand reputation.
- Baked breads, cakes, cookies, and pastries from structured recipes, reducing wastage by 20%.
- Supported a clean, organized bakery workspace through routine food handling, sanitation, and presentation standards.
Bakers Assistant
Nothing Bundt Cakes
Norman, OK
02.2022 - 06.2022
- Supported 10-15 customers per shift with friendly service, product guidance, and quick issue resolution.
- Prepared recipe-based bakery items, refining ingredient combinations and presentation standards to improve product quality.
- Applied advanced icing techniques to strengthen cake presentation and deliver polished, consistent finishes.
- Followed food safety and sanitation practices while supporting inventory management and orderly back-of-house operations.
Customer Service Representative
William-Sonoma Inc.
Oklahoma City, OK
05.2021 - 11.2021
- Processed 20-25 customer orders per shift while maintaining prompt, accurate service during busy periods.
- Assisted customers in selecting menu items, strengthening upsell opportunities through clear product knowledge and recommendations.
- Maintained a clean, organized kitchen environment to support efficient preparation and consistent daily workflow.
- Replenished supplies and tracked inventory to keep kitchen operations stocked and ready for service.
- Applied hospitality and accommodation skills to handle customer concerns calmly and maintain a positive service experience.
- Demonstrated strong communication and leadership by coordinating daily tasks and supporting smooth kitchen operations.
Warehouse Fulfillment Associate
Amazon Sortation Center
Oklahoma City, OK
10.2020 - 03.2021
- Sorted and tracked inventory to support accurate product placement across outbound orders.
- Applied tags and RFID labels to streamline processing and improve sortation accuracy.
- Reduced loading time by 20% through tighter truck-loading organization and faster staging.
- Verified order details during fulfillment to catch labeling mismatches before dispatch.
- Coordinated work flow with team members to keep the sortation area organized and processing steady.
Cook & Server/Bartender
Courtyard by Marriott
Olathe, KS
12.2019 - 03.2020
- Served 25-30 guests per shift while maintaining prompt food and beverage delivery and a professional dining experience.
- Processed $1000 in daily transactions with accurate financial handling and clear guest checkouts.
- Delivered prompt food and beverage service to support guest satisfaction in a fast-paced hotel environment.
- Maintained accurate transaction records and handled guest payments with attention to detail.
- Coordinated with kitchen staff to keep service moving and support timely order completion.
Customer Care Representative
JCPenney Distribution Center
Lenexa, KS
02.2017 - 12.2019
- Built stronger customer retention by resolving sales and delivery inquiries with clear, consistent communication.
- Reduced resolution times by 30% by developing procedures for mediating delivery issue claims.
- Mediated delivery disputes to keep conversations productive and move claims toward timely closure.
- Translated customer concerns into practical next steps for sales and delivery teams.
- Documented recurring delivery issues and refined response procedures to improve consistency across cases.
Customer Representative/Technical Support
Deluxe Corporation, US
Lenexa, KS
06.2016 - 12.2016
- Resolved 25-30 customer inquiries per shift while maintaining responsive support and clear communication.
- Strengthened customer interactions by explaining product details, resolving questions, and reducing repeat follow-up calls.
- Handled inbound calls with a calm, professional tone while gathering details and routing issues to the correct support path.
- Documented customer concerns accurately and followed through on service notes to keep cases organized and ready for review.
Sales Associate
New York & Company
Overland Park, KS
09.2015 - 06.2016
- Managed 15-25 customer interactions per shift while providing accurate product information and responsive service.
- Resolved customer questions and concerns quickly, contributing to a smooth and positive in-store experience.
- Presented merchandise clearly, highlighted key features, and supported brand loyalty through attentive service.
- Updated customer information and handled routine store records accurately during daily sales operations.
Education
Associate of Occupational Studies - Hospitality Management
Auguste Escoffier School of Culinary Arts
Boulder, CO08-2024
Associate of Occupational Studies - Baking and Pastry Arts
Auguste Escoffier School of Culinary Arts
Boulder, CO04-2023
Diploma - Professional Pastry Arts in Baking and Pastry Arts
Auguste Escoffier School of Culinary Arts
Boulder, CO03-2022
Skills
- Recipe-based cooking
- Pastry preparation
- Advanced icing techniques
- Food safety and sanitation
- Inventory management
- Problem resolution
- Client conflict resolution
- Communication
- Leadership
- Hospitality and accommodation
- POS order entry
Accomplishments
- Resolved client conflicts efficiently, preventing the loss of valuable accounts and maintaining customer loyalty.
- Generated additional revenue by implementing effective sales techniques, contributing to overall profit growth.
- Enhanced customer experience by managing cash and credit transactions with accuracy and professionalism, ensuring seamless service.
Timeline
Retail Associate
Booth Creek Wagyu
06.2026 - Current
Bistro Server & Barista
Courtyard by Marriott
04.2025 - Current
Bakery Team Member
Whole Foods Market Inc
09.2022 - 02.2025
Bakers Assistant
Nothing Bundt Cakes
02.2022 - 06.2022
Customer Service Representative
William-Sonoma Inc.
05.2021 - 11.2021
Warehouse Fulfillment Associate
Amazon Sortation Center
10.2020 - 03.2021
Cook & Server/Bartender
Courtyard by Marriott
12.2019 - 03.2020
Customer Care Representative
JCPenney Distribution Center
02.2017 - 12.2019
Customer Representative/Technical Support
Deluxe Corporation, US
06.2016 - 12.2016
Sales Associate
New York & Company
09.2015 - 06.2016
Diploma - Professional Pastry Arts in Baking and Pastry Arts
Auguste Escoffier School of Culinary Arts
Associate of Occupational Studies - Baking and Pastry Arts
Auguste Escoffier School of Culinary Arts
Associate of Occupational Studies - Hospitality Management
Auguste Escoffier School of Culinary Arts