Dany Al Ahmadieh
Doha,Qatar
Summary
Self-motivated Software Engineering graduate with experience engaging and collaborating with customers to provide optimal and efficient technical service. Skilled in working under pressure and adapting to new situations while promoting empathy, respect and patience.
Overview
1
1
years of professional experience
Work History
Customer Engineer
NCR Corporation
08.2022 - Current
- Maintaining clear and continuous communication with over 30 customers to provide seamless catered technical support.
- Performing troubleshooting and engineering solutions daily to software and hardware problems across 3000+ sites.
- Installing and testing iterations of software builds on more than 200 service machines.
- Actively reporting on software testing and making suggestions to increase customer satisfaction and optimization by 60%.
- Representing 5 global clients to perform over 150 successful engineering repairs.
- Creating and updating technical documentation for software installations and changes to existing installations.
Engineering Intern
NCR Corporation
06.2021 - 08.2021
- Performed troubleshooting during ATM on-site repairs in 30 sites.
- Worked with software engineers across 15+ clients to create solutions for unexpected problems.
- Performed over 30 network configurations and migrations.
- Assisted with the coordination of new equipment installation and implementation.
Education
Bachelor's in Engineering - Computer And Communications Engineering
American University of Beirut
Beirut, Lebanon06.2022
Skills
- Java
- Python
- C
- SQL
- React
- Javascript
- CSS
- HTML
- Git
- Android Studio
- Microsoft Office
- Communication
- Multi-tasking
- Teamwork
- Problem-Solving
Languages
Arabic, English
Native language
Projects
Cross-platform Currency Exchange Application
(React - AndroidStudio - Java - CSS - HTML - Javascript)
Augmented Reality Tourism Mobile Application
(AndroidStudio - Java)
Cell Network Analyzer Application
Timeline
Customer Engineer
NCR Corporation
08.2022 - Current
Engineering Intern
NCR Corporation
06.2021 - 08.2021
Bachelor's in Engineering - Computer And Communications Engineering
American University of Beirut
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