Dany Ditchi
New York,NY
Summary
Dedicated and focused project management specialist with several years of experience excelling at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Flexible, detail-oriented and adaptive team player with expertise in equipment operation, staff training and development, customer service and process improvements.
Dedicated to (database) management, I infuse projects with teamwork and humor, prioritizing data security as an engaging and secure endeavor.
Overview
8
8
years of professional experience
Work History
Project Manager
Nice LTD
New York, NJ
08.2022 - Current
- As a project manager, I excel in overseeing simultaneous projects, employing formal project planning and budget management methodologies. Proficient in utilizing project planning tools such as GANTT and PERT charts, I expertly craft and manage timelines while understanding the critical path of each project.
- In my current role, I meticulously plan, estimate, and execute the implementation of the Internal NICE Process, demonstrating a comprehensive understanding of resource management, installation, revenue forecasting, and training coordination. I ensure meticulous project documentation, including Statement of Work (SOW) and Project Plan.
- Collaborating closely with different teams and acting as a liaison between departments, I drive the implementation of customized solutions and value-added services. Effective communication with customers, Solution Architects, and Services Engineers is a key aspect of my role, allowing me to discuss technical aspects and anticipate project contingencies.
- Throughout the lifecycle of applications, from decision to design and delivery, I navigate the intricacies of different department relationships, addressing system and product queries. A proactive approach to risk management involves identifying and categorizing potential risks and their impact, ensuring successful project outcomes.
- As a part of my responsibility, I am managing a system called CCDC that documents and stores all the Customer Data, including a dedicated team for this system that reports to me, working on the project of maintenance and enhancements.
Sr. Data & Operation Specialist
Shutterfly
Haifa/San Francisco
09.2020 - 08.2022
- Develop customer segmentation strategies for growth and lifecycle
- Marketing.
- Responsible for Salesforce marketing developments - based on HTML, CSS, SQL and Python scripts.
- Working with Salesforce:
- Segmentation management (external import from DB, management in SQL to build AB testing), building Journey Builders, triggers, complicated DE management, deployment manager.
- Analysis of large data sets from multiple environments using Redshift SQL, Unica (IBM), and ActionIQ Campaigns to provide comparative segment analysis, performance analytics, and to inform cross-channel CRM media planning.
- Evaluate marketing technology tools for the MarTech stack and implement marketing automation tools to support marketing operations.
- Manage projects with international teams across the company. Extensive experience partnering with cross-functional teams (Marketing, Analytics).
- Product, Project, and Engineering to support omnichannel marketing efforts and technology strategy across multiple channels (Email, Direct Mail, Site, Social, Research, Display, and Mobile). Strong understanding of the full trafficking process and online ad technology.
Operation Specialist
Playtika
Tel Aviv
05.2018 - 09.2020
- Manage customer experience and support, improve back-end revenue cycle functions, investigate and design economic models, monitor and report promotions and events, collaborate with various teams, analyze monetization and rewards features, write and execute SQL queries, and perform maintenance activities
- Created detailed reports summarizing departmental activities, outlining successes and failures.
- Analyzed operational data to identify trends, making strategic recommendations for improvement.
QA & Apply Tech
Credit Guard LTD
Tel Aviv
11.2016 - 04.2018
- Evaluate the efficiency of information systems and infrastructure upgrades, design and develop new system configurations, oversee installations, perform SQL database operations, and manage projects, budgets, and hardware development
Education
DBA Certification -
HakerU
Tel Aviv01-2017
Bachelor of Computer Science -
The Open University of Israel
Tel Aviv01-2015
2024: Project Management: Leading Organizations To Success -
Massachusetts Institute of Technology
Cambridge, MASkills
- DB development
- Project Management methodologies
- Java
- SQL analytics
- SQL reporting
- Power BI
- Agile Methodology
- Data channel analysis
- Salesforce optimization
- Salesforce Management
- Service Now
Languages
English
Professional
French
Professional
Hebrew
Professional
References
References available upon request.
Timeline
Project Manager
Nice LTD
08.2022 - Current
Sr. Data & Operation Specialist
Shutterfly
09.2020 - 08.2022
Operation Specialist
Playtika
05.2018 - 09.2020
QA & Apply Tech
Credit Guard LTD
11.2016 - 04.2018
DBA Certification -
HakerU
Bachelor of Computer Science -
The Open University of Israel
2024: Project Management: Leading Organizations To Success -
Massachusetts Institute of Technology
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