Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Dany Lozano

Riverside,NJ

Summary

Dynamic, results-oriented professional with extensive experience as Store Manager at Dollar General Market. Demonstrated success in elevating customer satisfaction through impactful communication and creative merchandising strategies. Proficient in inventory management and adept at problem-solving, consistently surpassing sales targets while cultivating a collaborative team atmosphere. Committed to driving continuous improvement and achieving operational excellence.

Overview

1
1
Certification

Work History

RSR Driver

Frito Lay
2021 - 2025
  • Demonstrated adaptability and personal accountability in dynamic work environments.
  • Fostered collaborative teamwork through effective communication skills.
  • Consistently met deadlines by managing time efficiently.
  • Completed assignments accurately with a detail-oriented focus.
  • Quickly adapted to new technologies and software applications.
  • Enhanced overall productivity by providing support within teams.
  • Analyzed problems with critical thinking to devise effective solutions.
  • Pursued continuous learning and personal improvement through various experiences.

Store Manager

Dollar General Market
2016 - 2021
  • Oversaw daily store operations to maximize customer satisfaction and achieve sales targets.
  • Implemented inventory management systems to streamline stock levels and reduce shrinkage.
  • Trained and mentored staff on customer service best practices, enhancing team performance.
  • Analyzed sales data to identify trends, informing strategic merchandising decisions.
  • Developed and executed promotional strategies to increase foot traffic and boost revenue.
  • Ensured compliance with safety protocols, maintaining a secure shopping environment for customers and staff.
  • Collaborated with suppliers to negotiate favorable terms, optimizing product selection and pricing strategies.
  • Conducted regular performance evaluations, fostering professional growth among team members through constructive feedback.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Supervised guests at front counter, answering questions regarding products.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
  • Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
  • Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
  • Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
  • Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
  • Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
  • Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
  • Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
  • Implemented loss prevention strategies, significantly reducing shrinkage.
  • Implemented customer feedback system to address and quickly rectify any issues, thereby enhancing customer loyalty.
  • Coordinated in-store events to increase foot traffic, partnering with local businesses and community organizations for mutual benefit.
  • Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
  • Optimized checkout process to reduce wait times, improving customer satisfaction scores.
  • Streamlined store operations to reduce costs, negotiating with suppliers for better pricing and optimizing staff schedules for peak times.
  • Increased community engagement by participating in local events and sponsoring youth sports teams, raising store's profile.
  • Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
  • Enhanced team performance with comprehensive training programs, leading to improved customer service and operational efficiency.
  • Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
  • Streamlined communication between staff and management, ensuring that all team members were informed of policy changes and promotions.
  • Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
  • Negotiated with vendors to introduce new products that matched consumer trends, keeping store's offerings fresh and appealing.
  • Improved efficiency and accuracy of inventory management by implementing new stock control system.
  • Conducted market research to better understand local consumer base, tailoring store offerings to meet their needs.
  • Developed rewards program that significantly increased repeat business by rewarding loyal customers.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Reported issues to higher management with great detail.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.

Store Manager

Dollar Tree
2008 - 2015
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Trained and mentored staff on customer service best practices, enhancing team performance.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.

Store Manager

M&S Produce and Deli
2001 - 2008
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Oversaw daily store operations to maximize customer satisfaction and achieve sales targets.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Streamlined store operations to reduce costs, negotiating with suppliers for better pricing and optimizing staff schedules for peak times.
  • Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.

Education

Pennsauken High School
Pennsauken, NJ
06.1998

Skills

  • Safe driving practices
  • Defensive driving techniques
  • Route navigation and GPS
  • Accident prevention strategies
  • Vehicle maintenance and repair
  • Fuel efficiency optimization
  • Load securing methods
  • Teamwork and collaboration
  • Problem-solving skills
  • General labor proficiency
  • Punctuality and reliability
  • Warehouse safety protocols
  • Order picking and inventory staging
  • Shipping and receiving expertise
  • Effective communication skills
  • OSHA safety compliance
  • Safety awareness training
  • Customer service orientation
  • Storage and organization techniques
  • Materials handling expertise

Certification

DOT

Languages

Spanish
Native or Bilingual

Timeline

RSR Driver

Frito Lay
2021 - 2025

Store Manager

Dollar General Market
2016 - 2021

Store Manager

Dollar Tree
2008 - 2015

Store Manager

M&S Produce and Deli
2001 - 2008

Pennsauken High School

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Dany Lozano