Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Dany Quintero

Dany Quintero

Winter Garden,FL

Summary

Results-driven Software QA Engineer at Securnet with expertise in automation testing using Selenium WebDriver. Enhanced team efficiency through effective test case development and process improvement. Adept at bug tracking and client engagement, fostering collaboration and mentoring junior team members to elevate software quality standards.

Overview

9
9
years of professional experience

Work History

Software QA Engineer

SecureNet Technologies
Lake Mary, FL
10.2019 - Current
  • Developed and organized manual test cases to enhance team efficiency and productivity.
  • Conducted automation testing using Selenium WebDriver to increase coverage of test scenarios.
  • Simulated software production environments to improve accuracy of testing processes.
  • Created automated testing tools to eliminate repetitive tasks and streamline workflows.
  • Participated in sprint planning meetings to align testing strategies with development objectives.
  • Engaged with clients on technical inquiries regarding software application functionality.
  • Monitored bug resolution efforts, tracking successes and areas for improvement.
  • Mentored junior team members on best practices in software quality assurance.

Technical Support Supervisor

Asurion
Orlando, FL
09.2017 - 10.2019
  • Communicated organizational goals, policies, and procedures to IT department staff.
  • Analyzed workflows to establish priorities for daily operations.
  • Provided technical support to company users for IT issues and account maintenance.
  • Trained new support representatives on troubleshooting techniques and support protocols.
  • Coached employees to enhance communication skills with customers.
  • Demonstrated advanced product knowledge to resolve customer issues effectively.
  • Conducted remote diagnostics to identify and address technical problems.
  • Participated in after-hours on-call rotation for critical support needs.

Customer Care Team Lead

Veritas Technologies LLC
Lake Mary, FL
07.2016 - 07.2017
  • Verified document authenticity to facilitate license application processing.
  • Maintained knowledge of regulations governing professional licenses to ensure compliance.
  • Achieved high satisfaction score by consistently resolving first-call issues.
  • Developed and implemented strategies to elevate customer service standards.
  • Supported sales team members, driving growth and development initiatives.
  • Contacted customers regarding service upgrades, new offerings, and account changes.
  • Interacted with customers to address inquiries, concerns, and requests about services.

Education

Bachelor of Science - Comunications

Santa Maria
Caracas
07-2004

Skills

  • Automation testing
  • Selenium WebDriver
  • Test case development
  • Bug tracking
  • Client engagement
  • Agile methodologies
  • Team collaboration
  • Problem solving
  • Attention to detail
  • Effective communication
  • Process improvement
  • Time management
  • Bug reporting
  • Software development tools: JIRA, confluence

Languages

Spanish
Native/ Bilingual
Portuguese
Limited
English
Full Professional

Timeline

Software QA Engineer

SecureNet Technologies
10.2019 - Current

Technical Support Supervisor

Asurion
09.2017 - 10.2019

Customer Care Team Lead

Veritas Technologies LLC
07.2016 - 07.2017

Bachelor of Science - Comunications

Santa Maria

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Dany Quintero