Summary
Overview
Work History
Education
Skills
Timeline
Generic

Danya Alonzo

SAN BERNARDINO,CA

Summary

A versatile, creative, and hardworking team player with over 6 years of experience in a warehouse environment that can grasp and understand difficult concepts. Proven ability to complete projects to the highest standards within agreed deadlines. Excellent working in a fast paced environment and a good problem solver. Disciplined and highly motivated individual with a great attitude.

Overview

5
5
years of professional experience

Work History

Warehouse Team Lead

Kuehne + Nagel
Rialto, CA
09.2023 - Current
  • Managed the daily operations of a warehouse and ensured that all tasks were completed in a timely manner.
  • Supervised and trained employees on proper safety protocols, policies, and procedures.
  • Monitored employee performance, provided feedback and coaching to promote productivity.
  • Resolved customer service issues in a timely manner while maintaining excellent relations with customers.
  • Created reports analyzing key metrics such as labor utilization rates, order accuracy, customer satisfaction scores.
  • Identified opportunities for process improvements through data analysis techniques such as root cause analysis or 5S methodology.
  • Actively participated in meetings regarding changes or updates in company policies or procedures.
  • Partnered with leadership team to resolve order management challenges, safety or regulatory issues.

Clerk

Kuehne + Nagel
RIALTO, CA
08.2019 - 08.2023
  • Working knowledge of WMS-CATS Verizon wireless.
  • Able to lead a team while completing my own tasks.
  • Communicated with employees to answer questions or explain information.
  • Created, updated and maintained detailed documents, charts and spreadsheets to sort company information.
  • Performed data entry and recordkeeping tasks to track company correspondence and updates.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Investigated technical issues using knowledge base and personal experience to complete timely resolutions.
  • Remained focused for lengthy periods to accurately perform work with adequate speed.
  • Responded to daily inquiries and requests within mandated timeframe to meet deadlines.
  • Observed deadlines, enabling timely completion of tasks.

Problem Solver

Coupang
Riverside, CA
11.2018 - 04.2019
  • Handled client inquiries with exceptional professionalism and enthusiasm.
  • Worked under strict deadlines and responded to service requests and emergency call-outs.
  • Maintained high-volume workload within fast-paced environment and consistently met performance benchmarks.
  • Mentored junior team members and managed employee relationships.
  • Improved productivity by providing CSR performance feedback for corrective action.
  • Developed, implemented and monitored programs to maximize customer satisfaction and manage on-site customer service representatives.

Education

High School Diploma -

Antelope Valley Adult School
Lancaster, CA
05.2014

Skills

  • Customer Satisfaction
  • Schedule and Calendar Management
  • Spreadsheet Development
  • Microsoft Office
  • Self-Motivated
  • Data Entry
  • Problem-Solving
  • Flexible and Adaptable
  • Verbal and Written Communication
  • Reliable and Punctual
  • Creative Thinking
  • Attention to Detail
  • Service Oriented
  • Peer Relationships

Timeline

Warehouse Team Lead

Kuehne + Nagel
09.2023 - Current

Clerk

Kuehne + Nagel
08.2019 - 08.2023

Problem Solver

Coupang
11.2018 - 04.2019

High School Diploma -

Antelope Valley Adult School
Danya Alonzo