Danya Alonzo
SAN BERNARDINO,CA
Summary
A versatile, creative, and hardworking team player with over 6 years of experience in a warehouse environment that can grasp and understand difficult concepts. Proven ability to complete projects to the highest standards within agreed deadlines. Excellent working in a fast paced environment and a good problem solver. Disciplined and highly motivated individual with a great attitude.
Overview
5
5
years of professional experience
Work History
Warehouse Team Lead
Kuehne + Nagel
Rialto, CA
09.2023 - Current
- Managed the daily operations of a warehouse and ensured that all tasks were completed in a timely manner.
- Supervised and trained employees on proper safety protocols, policies, and procedures.
- Monitored employee performance, provided feedback and coaching to promote productivity.
- Resolved customer service issues in a timely manner while maintaining excellent relations with customers.
- Created reports analyzing key metrics such as labor utilization rates, order accuracy, customer satisfaction scores.
- Identified opportunities for process improvements through data analysis techniques such as root cause analysis or 5S methodology.
- Actively participated in meetings regarding changes or updates in company policies or procedures.
- Partnered with leadership team to resolve order management challenges, safety or regulatory issues.
Clerk
Kuehne + Nagel
RIALTO, CA
08.2019 - 08.2023
- Working knowledge of WMS-CATS Verizon wireless.
- Able to lead a team while completing my own tasks.
- Communicated with employees to answer questions or explain information.
- Created, updated and maintained detailed documents, charts and spreadsheets to sort company information.
- Performed data entry and recordkeeping tasks to track company correspondence and updates.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Investigated technical issues using knowledge base and personal experience to complete timely resolutions.
- Remained focused for lengthy periods to accurately perform work with adequate speed.
- Responded to daily inquiries and requests within mandated timeframe to meet deadlines.
- Observed deadlines, enabling timely completion of tasks.
Problem Solver
Coupang
Riverside, CA
11.2018 - 04.2019
- Handled client inquiries with exceptional professionalism and enthusiasm.
- Worked under strict deadlines and responded to service requests and emergency call-outs.
- Maintained high-volume workload within fast-paced environment and consistently met performance benchmarks.
- Mentored junior team members and managed employee relationships.
- Improved productivity by providing CSR performance feedback for corrective action.
- Developed, implemented and monitored programs to maximize customer satisfaction and manage on-site customer service representatives.
Education
High School Diploma -
Antelope Valley Adult School
Lancaster, CA05.2014
Skills
- Customer Satisfaction
- Schedule and Calendar Management
- Spreadsheet Development
- Microsoft Office
- Self-Motivated
- Data Entry
- Problem-Solving
- Flexible and Adaptable
- Verbal and Written Communication
- Reliable and Punctual
- Creative Thinking
- Attention to Detail
- Service Oriented
- Peer Relationships
Timeline
Warehouse Team Lead
Kuehne + Nagel
09.2023 - Current
Clerk
Kuehne + Nagel
08.2019 - 08.2023
Problem Solver
Coupang
11.2018 - 04.2019
High School Diploma -
Antelope Valley Adult School