Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Danya Collins

Greensboro,NC

Summary

Results-driven Account Manager at Paychex with a Master's degree in Adult and Continuing Education, specializing in delivering customized solutions that enhance customer satisfaction and retention. Proven track record in identifying new business opportunities through meticulous research, fostering educational growth, and nurturing long-term partnerships. Core competencies include time management, data entry, and talent recruitment, contributing to reduced escalations and an improved client experience. Committed to service excellence and continuous improvement within client engagement strategies.

Overview

7
7
years of professional experience

Work History

Account Manager-MPSC

Paychex
High Point, United States
07.2023 - Current
  • Fostered durable client connections and ensured strong interdepartmental collaborations.
  • Guaranteed on-time delivery of solutions tailored to customer specifications and goals.
  • Explored new business potential with current clients and analyzed areas for enhancement.
  • Handled multi-state tax processes at both company and employee levels.
  • Utilized CRM tools to track client interactions, sales opportunities, and account history.

Account Manager

Paychex
High Point, United States
12.2021 - 07.2023
  • Facilitated comprehensive workshops targeting procedural guidelines.
  • Enhanced interdepartmental collaboration to ensure smooth service and regulatory adherence.
  • Performed research and investigations to foster conflict resolution with a 10% decrease in escalations.
  • Streamlined collaboration processes involving clients, technical staff, and executive teams.
  • Promoted to Team Support Lead, and recognized as a certified mentor in under half a year.

Benefit Advocate

UnitedHealth Group
Greensboro, United States
02.2021 - 12.2022
  • Streamlined coordination efforts between members and insurance carriers.
  • Assist members accurately and courteously with their inquiries and concerns, using voice-over Internet protocols.
  • Research and resolve matters, and follow up with the member/carrier in a timely manner.
  • Provided assistance to plan participants by explaining benefits information to ensure educated selections.
  • Assisted employees with benefits enrollment and changes, providing guidance on plan options and implications.

Store Manager

Noodles & Company
Greensboro, United States
08.2017 - 05.2018
  • Fostered long-lasting relationships to enhance customer retention.
  • Enhanced productivity by allocating tasks and scheduling staff, achieving a 7% production increase.
  • Executed strategies to meet and exceed targeted sales objectives and Key Performance Indicators.
  • Coordinated weekly staff training and talent development sessions via interactive online classes and hands-on demonstrations to boost order accuracy by 14%.

Education

Master's degree - Adult and Continuing Education

North Carolina Agricultural And Technical State University
Greensboro, North Carolina
05-2020

Bachelor of Science - BS - Business, Management, Marketing, and Related Support Services

North Carolina Agricultural And Technical State University
Greensboro, North Carolina
12-2014

Skills

  • Effective Time Allocation
  • Detail-Oriented Data Input
  • Account servicing skills
  • Client relationship building

Timeline

Account Manager-MPSC

Paychex
07.2023 - Current

Account Manager

Paychex
12.2021 - 07.2023

Benefit Advocate

UnitedHealth Group
02.2021 - 12.2022

Store Manager

Noodles & Company
08.2017 - 05.2018

Master's degree - Adult and Continuing Education

North Carolina Agricultural And Technical State University

Bachelor of Science - BS - Business, Management, Marketing, and Related Support Services

North Carolina Agricultural And Technical State University

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Danya Collins