Work History
Summary
Overview
Education
Skills
Timeline
AdministrativeAssistant

DANYA DIAZ

Management
Perth Amboy,NJ

Work History

Regional Administrator

Premier Home Health Care Services
01.2019 - 10.2023
  • Managed multiple locations and lead a team of 8 internal members and 150 external field employees.
  • Recruited, hired and trained all internal staff, providing direct supervision.
  • Established and maintained effective communication with social workers, case managers, physicians and community organizations to promote our services.
  • Analyzed and reported on key performance metrics to senior management.
  • Increased profit by streamlining operations.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Conducted team meetings to reinforce goals and objectives and set clear expectations.
  • Handled problematic clients to assist team members and maintain excellent customer service.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Ensured all documentations received in a timely matter during external audits.
  • Verified payroll, vacation and sick time hours to support accounting processes.

Community Education Liaison

Ascend Home Health Care
04.2018 - 01.2019
  • Established and maintained professional relationships with all referral sources, including physicians, assisted living facilities and hospital personnel such as case managers, SW and discharge planners.
  • Planned and implement educational in-services and presentations to our referral sources.
  • Participated in regular marketing meetings, health fairs and community events.
  • Provided daily reports to the Executive Director.
  • Utilized market analysis data to identify new business opportunities.
  • Knowledge of Medicaid, Medicare, managed HMO and commercial insurances.

Sr. Scheduling Coordinator

Interim Home Health Care
06.2017 - 04.2018
  • Managed, organized schedules for our external caregivers and facilities.
  • Received referrals by phone, email or fax; filled staffing needs with qualified caregivers.
  • Verified patient’s insurance, assist with answering phones, payroll, collections and marketing.
  • Maintained employee’s files, license verifications, and submitted background check.
  • Provided excellent customer service by problem solving under stressful circumstances.

Business Development Manager, Pediatric

Maxim Healthcare Services, Inc
06.2011 - 01.2017
  • Managed a team of 5 internal team members and 80 external nurses.
  • Engaged out in the community with potential new clients, case manages, physicians in-person to educate on homecare services.
  • Demonstrated exceptional customer service to case manages, physicians, patients and family members in the context of troubleshooting and resolving conflicts.
  • Maintained compliance with all state, federal, local, accrediting bodies and company standards pertaining to staffing, employee process, recruitment, screening, hiring process, and retention.
  • Developed weekly, quarterly and yearly financial budgets.
  • Negotiated and closed contracts with school districts to provide one on one care with special need students.

Document Control Administrator

ABBOTT LABORATORIES
06.2005 - 06.2009
  • Delivered all necessary documentation in a timely manner such as batch records, labels, logbooks, STPs, SOPs, and specifications to appropriate departments
  • Ensured all documentation was received in a timely matter during all regulatory audits.
  • Assisted in completing requests received by email, phone or in person by making copies, filing, scanning all documentation.
  • Prepared digital files, physical documents and work requests in compliance with company guidelines.
  • Carefully reviewed all documents and reports for completeness and accuracy.
  • Monitored due dates and deadlines and worked to submit all documents on time or early.
  • Used Adobe Acrobat for document management and enhancements.

Summary

As a Regional Administrator, responsible for multiple locations more than four years of experience in managing and growing home care services in a competitive and dynamic market.

My core competencies include recruiting, hiring, and training staff, establishing and maintaining effective communication with various referral sources. Passionate about shaping the organization's culture, optimizing the procedures for higher efficiency, and helping the company evolve in growth.

Overview

18
18
years of professional experience

Education

Business Management Administration -

BERKELEY COLLEGE
WOODBRIDGE, NJ

Skills

  • Community Engagement
  • Business Development
  • P&L Management
  • Financial Management
  • Operations Monitoring
  • Goal Setting
  • Training and Mentoring
  • Team Leadership and Collaboration
  • Fluent in Spanish

Timeline

Regional Administrator

Premier Home Health Care Services
01.2019 - 10.2023

Community Education Liaison

Ascend Home Health Care
04.2018 - 01.2019

Sr. Scheduling Coordinator

Interim Home Health Care
06.2017 - 04.2018

Business Development Manager, Pediatric

Maxim Healthcare Services, Inc
06.2011 - 01.2017

Document Control Administrator

ABBOTT LABORATORIES
06.2005 - 06.2009

Business Management Administration -

BERKELEY COLLEGE

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