Danya Sellitto
Cedar Knolls,NJ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Ability to maximize customer relationships by showing measurable results which are attributed during the sales process, increased revenue and products purchased. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
18
18
years of professional experience
Work History
Regional Customer Success Professional
Honeywell Building Solutions
07.2021 - 02.2023
- Own multiple customer relationships to retain and grow revenue
- Involved in the entire customer lifecycle from pre-sales, on-boarding / pilot through the duration of the subscription period
- Work with our customers to define how they view success, measure those outcomes, develop a delivery plan, and train and partner with the Service teams to meet and exceed those targets
- Assist in the design and development of documentation for exceptional onboarding, training, & adoption along with Best Practice Sharing amongst the CSM Teams
- Maintain a deep understanding of our solutions and communicate with customers about the most relevant features/functionality for their specific business needs
- Monitor your accounts health and proactively identify and mitigate churn risk
- Function as a voice of the customer and provide feedback on how our solutions can better serve our customers
- Partner with Regional Honeywell Connected Enterprise & HBS Operations to drive adoption and onboarding of Honeywell Digital initiative
- Develop and constantly improve processes to engage customers and provide recurring value while working in close collaboration with sales for sales support, negotiation support, and renewals with existing customers
- Identify the right business use cases where future offerings can be applied and work with sales to capture these high quality leads.
Customer Success Consultant
Staples Business Advantage
04.2018 - 06.2020
- Be the liaison for the Strategic Account Leader and customers to remove non-strategic selling activities
- Establish and maintain relationships with internal support teams to meet customers’ needs
- Team and collaborate with departments to understand solution opportunities to impact customer satisfaction and retention
- Provide added value at customer sites as well as to assist on program roll-outs, implementations, and retention/sales growth related projects
- Contribute to implementation, retention and growth
- Resolve issues to the customer’s through experience and utilization of available resources
- Consistently meet activity goals and daily metrics - e.g
- Outbound dials, selling time, and live contacts
- Establish customer and market priorities to execute a strategic course of action to accomplish sales goals
- Manage program implementation for new customers
- Utilize salesforce.com to track account and planning activities.
Project Lead Leasing Programs Financial Solutions -FSB
Ricoh USA Inc.
10.2015 - 03.2018
- Supports FSB management through regular interaction with the field, RFS and 3rd party leasing companies
- Assists with long term and/or one-time projects as needed
- Serves as the liaison between FSB and various departments to provide general information, pertinent data, and guidance to support various audit requests
- Effectively understands and maintains leasing policies and procedures, assists with developing new policies and procedures, as appropriate, and may assist with communication of such with the field and with department leaders within Ricoh
- Demonstrates a solid understanding of 3rd party programs
- Acts as point of escalation for any leasing company related issue for resolution at the transactional level including, but not limited to, settlements of accounts, settlement of unreturned equipment, issues with non-paying customers, and adherence to program parameters
- Assists with reverse pass through activity with various leasing companies, ensuring that our records are in sync and that the lessors are paid accurately and in a timely fashion
- Works directly with all key leasing partners to assist with gathering information, exchanging data and reports and ensuring that FSB management is receiving information timely
- Provides day to day support for sales related inquiries, cross-functional issues, internal leasing issues and 3rd party leasing company issues.
Contract Pricing Analyst - Major Account Pricing and Programs
Ricoh Americas Corporation
01.2013 - 10.2015
- Engage in sales strategy planning and execution with internal sales teams and external customers to secure new business
- Negotiation with customers to secure new Ricoh business, including pricing terms, programs and applicable service levels
- Participate in strategic, cross functional teams to design programs and process improvements in respond to current and future customer requirements
- Engage with internal and external lease entities to negotiate lease rates and terms to align with individual proposal strategies
- Prepare Win/Loss analysis for each deal to measure expected revenue and profitability
- Load established pricing into Oracle system.
Customer and Contract Support Manager
Ricoh Americas Corporation
11.2008 - 01.2013
- Identification of available opportunities in assigned area to leverage new or existing Company contracts to increase revenue and market share
- Presentation to customers to represent Corporate in support of the sales team
- Project Management of contract negotiation process to ensure proper approvals are obtained and communicated to streamline contract execution process
- Support of sales and customers from all channels in resolving issues related to the day-to-day activities associated with the contract
- Support sales teams in training efforts to understand contract requirements and opportunities to effectively and efficiently drive revenue
- Support of existing customers to promptly and effectively resolve day-to-day issues to transition focus to customer expansion
- Support of internal teams to gain approvals from departmental stakeholders required during contract negotiation process, as well as manage timelines to ensure swift execution of new contracts through engagement with customer, sales, and internal teams
- Review customer revenue and activity reports, as well as contract expiration reports, to identify customer expansion opportunities, then engage sales to develop and implement renewal or expansion strategies.
Sales Support Analyst - Account Development Funds Program Management
Ricoh Corporation
06.2005 - 11.2008
- Review all incoming request to ensure opportunity meets program guidelines
- Research all account applications by checking current price support registrations to support Ricoh US “level playing field ” policy
- Program Marketing and Analysis
- Application Processing (All brands, channels and divisions)
- Update and maintain master file of all approved applications, accounts paid and lost
- Ensure fair and equitable pricing to indirect and direct channel
- Follow-up reporting
- Credit Processing including verification of Dealer / Branch Margin
- Communicate and coordinate all credit information to Finance and Accounts payable for funds to be credited
- Budget Management.
Education
Associates Degree Business Administration Program -
Morris County College
Randolph, NJ01.1999
Hospitality Management Program -
Johnson & Wales University
Providence, RI01.1996
Bayley-Ellard Catholic High School
Madison, NJ01.1994
Skills
- Microsoft Office 2000, 2003 & 2007, 2016 (all programs)
- Lotus Notes
- Skype for Business
- Microsoft Outlook
- SAP R3 Systems
- RBAS
- Sales Logix and Salesforce
- NEX
- Oracle 11i & R12 and various customized software
- Good Telephone Etiquette
- Microsoft Teams
- Quality Assurance
- Supervision and leadership
References
Provided upon request.
Timeline
Regional Customer Success Professional
Honeywell Building Solutions
07.2021 - 02.2023
Customer Success Consultant
Staples Business Advantage
04.2018 - 06.2020
Project Lead Leasing Programs Financial Solutions -FSB
Ricoh USA Inc.
10.2015 - 03.2018
Contract Pricing Analyst - Major Account Pricing and Programs
Ricoh Americas Corporation
01.2013 - 10.2015
Customer and Contract Support Manager
Ricoh Americas Corporation
11.2008 - 01.2013
Sales Support Analyst - Account Development Funds Program Management
Ricoh Corporation
06.2005 - 11.2008
Associates Degree Business Administration Program -
Morris County College
Hospitality Management Program -
Johnson & Wales University
Bayley-Ellard Catholic High School