Danya Wadi
Bakery Team Member
Macon,GA
Summary
Knowledgeable and dedicated customer service professional and bakery clerk with extensive experience in food service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients and assisting management of other team members. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, culinary settings, cultivating partnerships and growing businesses.
Overview
3
3
years of post-secondary education
2
2
years of professional experience
Work History
Bakery Team Member
Acres & Oak Kitchen
Macon, GA
10.2019 - Current
- Assisted bakers with procuring necessary ingredients from inventory area during high-volume periods with demanding order levels.
- Monitored counter and display inventory, replacing stock and requesting new product from kitchen to keep areas well-stocked for maximum sales.
- Decorated and merchandised quality bakery goods to build business reputation and revenue base.
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise and team performance.
- Used product knowledge, sales abilities and customer relations skills to drive substantial sales increases in bakery products.
Customer Service Representative
Hudson's BBQ
Roberta, GA
02.2019 - 10.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Education
High School Diploma -
08.2018 - 05.2019
High School Diploma -
08.2015 - 05.2018
Skills
Bakery equipment knowledge
Timeline
Bakery Team Member - Acres & Oak Kitchen
10.2019 - Current
Customer Service Representative - Hudson's BBQ
02.2019 - 10.2019
Grayson High School - High School Diploma,
08.2018 - 05.2019
Crawford County High School - High School Diploma,
08.2015 - 05.2018
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