Danya Adia Watson
12474 Old Colony Drive Upper Marlboro,MD
Summary
Accomplished Dental Assistant CDA/Office Manager with a proven track record at the Department of Veterans Affairs, enhancing clinic operations and patient experience through expert personnel management and system organization. Recognized and promoted to positions of increasing authority and responsibility due to strong leadership skills, project managing abilities and overall performance. Excelled in building relationships and leading teams to surpass goals, demonstrating significant achievements in process supervision and employee development.
Overview
6
6
years of professional experience
Work History
Dental Assist CDA/Office Manager
Department of Veterans Affairs
12.2020 - Current
- Organized and managed clinic repairs and renovations determining the appropriate team for execution.
- Supervise the maintenance and operations of facility structures and dental clinic to ensure optimal functionality and a positive visitor experience, prioritizing cleanliness, safety, and a well-maintained environment.
- Skillful assessment to determine the viability of programs, making informed decisions on whether to initiate, eliminate, or curtail them based on organizational goals and priorities.
- Identifies trends and recommends the need for clarification to development of procedures, information and training to ensure proper application of benefits and Standard Operating Procedures.
- Provided training for new employees. Demonstrated expert level customer service and interpersonal skills to all veterans and coworkers.
- Provide project support per assigned tasks to provide a single point of contact for usability and navigation related problems for the MyHealtheVet program.
- Prioritize own workload (set well-defined and realistic goals). Identify issues that may affect task completion deadlines and communicate with supervisor and customers deadline revisions.
- Research relevant sources to gather supporting information
- Primary liaison between customers/patients and contract oversight.
- Meet with internal and external sources to resolve problems, establish milestones, track procedures, and determine priorities.
- Develop and evaluate new methods and options to enhance work organization, make recommendations, and prepare comprehensive reports for leadership consideration.
- Receive inbound telephone calls, emails (MHV TS, emails, or VA IRIS System (Inquiry Routing & Information System) inquiries, or webchats from Veterans, Caregivers, VA staff & other users related to the MyHealtheVet website, eBenefits website & the Web & Mobile Solutions Mobile applications.
- Assist in triage and resolution of trouble issues reported such as, but not limited to, password resets, website and mobile application usability, navigation, and troubleshooting of features and functionality.
Lead Registered Dental Assistant/Administrative Assistant
Audubon Dental Center of Clinton
11.2018 - 12.2020
- Managed filing system, entered data and completed other clerical tasks.
- Maintain historic data and follow up with preventive maintenance to restore full operation.
- Planned, organized, and directed dental training for new employees.
- Managed and conducted CPR training for staff.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Liaised between clients and vendors and maintained effective lines of communication.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Established administrative work procedures to track staff's daily tasks.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Assisted coworkers and staff members with special tasks on daily basis.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
Education
No Degree -
University of The District of Columbia
Washington, DCSkills
Personnel Management
Team Leadership
Schedule/ Time Management
Administrative
Employee Training/ Delevopment
Facilitation
System Organization
Process Supervision
Relationship Building
Account and Inventory Management
Timeline
Dental Assist CDA/Office Manager
Department of Veterans Affairs
12.2020 - Current
Lead Registered Dental Assistant/Administrative Assistant
Audubon Dental Center of Clinton
11.2018 - 12.2020
No Degree -
University of The District of Columbia
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