Summary
Overview
Work History
Education
Skills
Timeline
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Danya Yafai

Tacoma,WA

Summary

Enthusiastic candidate with extensive experience in customer service and cash handling at banks or money lending institutes. Reliable and honest professional dedicated to meeting scorecard goals by processing high volumes of error-free transactions. Not only organized and dependable but successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Seeking a position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

8
8
years of professional experience

Work History

Associate Banker

JPMorgan Chase
Berkeley, CA
11.2021 - 06.2024
  • Investigated customer inquiries and resolved discrepancies in helpful and timely manner
  • Educated customers on online banking and mobile banking applications
  • Maintained friendly and professional customer interactions
  • Opened, closed, and updated accounts for customers
  • Executed wire transfers, stop payments and account transfers
  • Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse
  • Developed effective working relationships with hiring managers to gain an understanding of their staffing needs.

Customer Service Representative

Check Center
09.2019 - 08.2020
  • Contacted customers to respond to inquiries they qualified for and notifying them other possible options that were provided
  • Kept records of customer transactions, recording details for when sending or receiving certain amounts, staying very aware of all customers to ensure there wasn't any suspicious activity
  • Translated for Arabic speaking customers also learning a bit of Spanish to help our common Spanish speaking customers
  • Made sure all files in the computers were cleared by the end of shift
  • Selling different loans in person and over the phone
  • Made sure the location was as clean and organized as possible for customers
  • Met and exceeded daily productivity goals, including high call volumes whilst helping customers in person

Cashier

Al Salam Slaughter House
American canyon, CA
06.2016 - 03.2018
  • Reviewed weekly sales and made sure to record the money going in and out
  • Helped ensure customers questions and concerns were answered and any complaints were solved
  • Kept the company updated on different payment options allowing customers to pay with any card
  • Answered any and all phone calls taking preorders or delivery's from different companies
  • Worked closely with shift manager to solve problems and handle customer concerns

Education

High School Diploma -

EMERY HIGH SCHOOL
Emeryville, CA
06.2018

Skills

  • Risk mitigation and compliance
  • Products and services knowledge
  • Operations understanding
  • Team collaboration and independent work
  • Retention strategies
  • Educating clients
  • Bilingual communication English/Arabic
  • Persuasive communication style
  • Data entry accuracy
  • Technology proficiency
  • Asset protection strategies

Timeline

Associate Banker

JPMorgan Chase
11.2021 - 06.2024

Customer Service Representative

Check Center
09.2019 - 08.2020

Cashier

Al Salam Slaughter House
06.2016 - 03.2018

High School Diploma -

EMERY HIGH SCHOOL

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Danya Yafai