Danyale Crisp
Bowie,TX
Summary
Self-motivated professional accustomed to handling sensitive and confidential records while thriving in deadline-driven environments. Polished in developing information systems for medical establishments to provide top-quality care. Valued contributor focused on accurately capturing, storing, securing and wielding healthcare data.
Overview
14
14
years of professional experience
Work History
Caregiver
Comfort Home Health
02.2018 - Current
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Monitored clients' overall health and well-being and noted significant changes.
- Assisted in rehabilitation exercises as prescribed by medical professionals, guiding patients towards improved mobility and function.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Provided safe mobility support to help patients move around personal and public spaces.
- Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Implemented fall prevention strategies within the home environment by identifying hazards or obstacles that posed risk to patient safety.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
Pharmacy Technician
Walmart
01.2017 - 01.2018
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Liaised with other pharmacies to eliminate issues related to product expiration.
- Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
- Collaborated with interdisciplinary healthcare teams to provide comprehensive care for patients, addressing complex medication needs.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Resolved third-party billing, computer system and customer service issues.
- Entered and processed patients' prescriptions into internal system.
- Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
- Passionate about learning and committed to continual improvement.
- Demonstrated leadership skills in managing projects from concept to completion.
- Strengthened communication skills through regular interactions with others.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Worked effectively in fast-paced environments.
- Paid attention to detail while completing assignments.
- Skilled at working independently and collaboratively in a team environment.
Customer Service Representative
Precision Supply
06.2011 - 01.2017
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Cross-trained and backed up other customer service managers.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Responded to customer requests for products, services, and company information.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Trained new personnel regarding company operations, policies and services.
- Updated account information to maintain customer records.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Tracked customer service cases and updated service software with customer information.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Investigated and resolved accounting, service and delivery concerns.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Educated customers about billing, payment processing and support policies and procedures.
- Created and maintained detailed database to develop promotional sales.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Handled customer inquiries and suggestions courteously and professionally.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Customer Service Coordinator
One Stop Printing
04.2010 - 05.2011
- Developed and offered unique discount options to drive interest in new product lines.
- Assisted in the development of training materials for new hires, streamlining onboarding processes and reducing time-to-productivity ratios.
- Created and reviewed invoices to confirm accuracy.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Monitored front areas so that questions could be promptly addressed.
- Maintained accurate records of customer interactions, tracking trends and identifying opportunities for improvement.
- Handled escalated customer issues with empathy and patience, working closely with management to reach satisfactory resolutions.
- Controlled resources and utilized assets to achieve qualitative and quantitative targets.
- Worked closely with the marketing department on promotional campaigns, providing input on messaging and targeting strategies to ensure maximum reach and effectiveness.
- Researched and observed emerging markets and market shifts to take advantage of potential leads and new markets.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Maintained and managed customer files and databases.
- Took ownership of customer issues and followed problems through to resolution.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
Bachelor of Arts - Psychology
Southern New Hampshire University
Hooksett, NHNo Degree - Nursing
Weatherford College
Weatherford, TXAssociate of Arts - General Studies
Tarrant County College District
Fort Worth, TX05.2021
Skills
- Wound Care
- Vitals Monitoring and Documentation
- Critical Thinking
- Schedule Management
- Complex Problem-Solving
- Care plan assessment
- ADL Assistance
- Safety Compliance
- Time Management
- Database Management
- Medical chart documentation
- Verbal and written communication skills
- Client Education
- Multitasking and Organization
- Certified in CPR/AED
- Project Planning
- Business Correspondence
- Problem-Solving
- Communication Assistance
- Case Management
- HIPAA Compliance
- Client satisfaction
- Clinical Quality Program Standards
- Medical Records Management
- Decision-Making
- Team Collaboration
- Word Processing
- Attentive to People
Timeline
Caregiver
Comfort Home Health
02.2018 - Current
Pharmacy Technician
Walmart
01.2017 - 01.2018
Customer Service Representative
Precision Supply
06.2011 - 01.2017
Customer Service Coordinator
One Stop Printing
04.2010 - 05.2011
Bachelor of Arts - Psychology
Southern New Hampshire University
No Degree - Nursing
Weatherford College
Associate of Arts - General Studies
Tarrant County College District