Danyale Littles

• Developed customized life insurance policies to meet diverse client needs.
• Educated clients on policy benefits, features, and options for informed decision-making.
• Analyzed client financial information to recommend appropriate coverage solutions.
• Cultivated long-term relationships with clients through proactive communication and support.
• Collaborated with underwriting teams to ensure timely approval of client applications.
• Exceeded sales targets consistently, contributing to the overall success of the agency or firm.
• Mentored new agents on industry regulations, sales techniques, and best practices.
• Navigated a highly competitive market environment by leveraging extensive product knowledge and superior communication skills.
• Marketed life insurance products to increase customer bases and revenue.
• Effectively managed a diverse client portfolio, resulting in strong retention rates and ongoing referrals.

• Assist Patients with registration upon arrival
• Verifies demographics and insurance information to register patients in computer system.
• Applies HIPAA privacy and security regulations while handling patient information.
• Explains various admission forms and policies, acquiring signatures for consent.
• Communicates financial obligations to patients and collected fees at time of service.

Financial Counselor/Insurance Verifier

• Training in both STAR and EPIC systems
• Reviewed eligibility responses and processed patient responsibility estimate determined by insurance at pre-registration.
• Verified that patients had proper insurance coverage prior to procedures or appointment scheduling.
• Input ICD and CPT codes provided by doctors office and clinical staff relevant to patient procedures.
• Accessed third-party insurance databases to identify coverage of benefits.
• Performed verification of Medicare and Medicaid coverage
• Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
• Contacted patients to arrange payment arrangements for deductible and out-of-pocket liability.
• Performed full registration on patients scheduled for procedure

Medical Billing/Cashier

• Set up patient charts and documented information in various company software.
• Communicated with billing office and insurance representatives to complete claims processing or resolve problem claims.
• Performed insurance verification, pre-certification and pre-authorization.
• Collected, posted and managed patient account payments.
• Responsible for sending cash and checks collected by registration, rehab and Cafe to bank for daily deposit
• Create and maintain report for deposits and all money collected
• Applied HIPAA privacy and security regulations while handling patient information.
• Maintained daily cash reports for all cash drawers.

• Scheduled appointments and maintained and updated appointment calendars.
• Handled payment processing and provided customers with receipts and proper bills and change.
• Completed basic bookkeeping and document filing.
• Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
• Measured electrical activity of brain waves using electroencephalograph (EEG) instrument to detect brain disorders.
• Collected and documented results and performed calculations to help physician interpret scans.

• Scanned merchandise using point-of-sale system for accurate purchase totals.
• Accepted cash, checks and credit card payments, issued receipts and provided change.
• Trained new team members in cash register operation, stock procedures and customer services.
• Learned roles of other departments to provide coverage and keep store operational.